Top 86 It administrator Jobs in Austin, Tx

Dialer Systems Administrator
DaBella —Austin, TX
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
6d
Senior Systems Administrator
DaBella —Austin, TX
- Overtime
- 5 years
- System design
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
6d
IT System Administrator I
Citizens, Inc. —Austin, TX
- Full-time
- Oracle
- Computer Science
- Office
- Free parking
- AD&D insurance
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Systems Administrator
Integreon Intermediate LLC —Austin, TX
- $80,000 - $90,000 a year
- Full-time
- English
- Mid-level
- Windows
- Paid time off
- Vision insurance
Network Administrator
HORIBA Instruments —Austin, TX
- $32.00 - $43.50 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Paid holidays
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Systems Administrator
Taproot Solutions —Austin, TX
- Email
- Computer Science
- Mid-level
- Travel
IT Systems Administrator
Neuralink —Austin, TX
- $69,000 - $115,000 a year
- Full-time
- Google Workspace
- Computer Science
- Customer service
- Commuter assistance
- Paid holidays
Systems Administrator
St. David's Foundation —Austin, TX
- From $90,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- HIPAA
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System Administrator, Endpoint Management
American Heart Association —Austin, TX
- $95,000 - $105,000 a year
- Full-time
- Inventory management
- 3 years
- Bachelor's degree
- Wellness program
- Paid holidays
Systems Administrator III
Health & Human Services Comm —Austin, TX
- $4,523.16 - $5,888.50 a month
- Online Application
- Office
- Driver's License
- Military encouraged
- Health insurance
- Opportunities for advancement
Quick Apply
14d
IT Support Specialist II
Growth Orthopedics —Austin, TX
- Computer science
- Computer Science
- HIPAA
Quick Apply
System Administrator (Linux and Datacenter)
Quantiq —Austin, TX
- 5 years
- Organizational skills
- Senior level
IT-OPS SharePoint Administrator
Dept of Family & Protectve Svc —Austin, TX
- $5,797.66 - $9,508.25 a month
- Weekends as needed
- Background check
- Computer Science
- Customer service
- Paid holidays
- Dental insurance
Quick Apply
7d
Systems Administrator
ALCON DTS —Austin, TX
- Weekends as needed
- Azure
- Mid-level
- Office
- Disability insurance
- Dental insurance
System Administrator (Hybrid)
Sigma Information Group —Austin, TX
- Azure
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Systems Administrator
Nerds in a Flash —Austin, TX
- Full-time
- Remote
- Google Workspace
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
System Administrator/IT Support
Commonoffice —Austin, TX
- Full-time
- Microsoft Excel
- 6 years
- Microsoft Outlook
- Free parking
- Health insurance
Quick Apply
Server Administrator
Epicor —Austin, TX
- Full-time
- Hybrid work
- Azure
- Mid-level
- Office
- Health insurance
5d
SharePoint Systems Administrator
Health & Human Services Comm —Austin, TX
- $4,523.16 - $5,888.50 a month
- Online Application
- Computer Science
- Office
- Analysis skills
- Health insurance
- Opportunities for advancement
Quick Apply
IT Consultant - System Administrator
Sigma Information Group —Austin, TX
- Azure
- Mid-level
- Windows
- Paid holidays
- Disability insurance

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Dialer Systems Administrator

DaBella -
Austin, TX

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year
6 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Cross-functional collaboration

Full Job Description

Location: Dallas, TX - We are looking for Local Applicants Only

Schedule: Monday–Friday (Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site (Up to 10% travel may be required)
Compensation: $70,000–$80,000 annually

Overview:

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.

What You'll do:

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.
Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.
Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring secure, efficient system access.
Monitor and fine-tune call pacing, system performance, and platform reliability to maximize productivity, improve connect rates, minimize dropped calls, and troubleshoot issues, escalating when needed.
Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders.
Administer and support additional company phone systems to ensure reliable customer service and internal communications.
Maintain expertise across supported call center platforms and integrations, collaborating with the Enterprise Applications team to enhance Salesforce connectivity, platform performance, automation, and the overall agent experience.
Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create user guides, and ensure compliance with data security, privacy, regulatory, and operational standards.

Qualifications:

1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar Call
Center as a Service (CCaaS) platforms
Associates or Bachelor’s degree in information technology, computer science, or related field.
Equivalent experience may be considered
Hands-on experience with IVR Configuration, call routing, and real-time monitoring
Working knowledge of dialer configurations and list management
Proven ability to support call center systems, troubleshoot issues, and implement fixes
Ability to work collaboratively in a team environment and across departments
Strong analytical, problem solving and organizational skills and customer service orientation
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications:

Five9 or other CCaaS Certified administrator or similar certifications
Experience supporting or working in a high volume call center environment
Proficiency with Five9 studio including scripting, IVR design and campaign configuration
Understanding of Salesforce or similar CRM platforms and their integrations with call center
technologies
Experience with other CCaaS platforms (e.g. Genesys, NICE InContact, Talkdesk)
Experience administering Mitel Cloud or other cloud based VOIP systems
Documentation skills including SOPs, technical guides, and training materials

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

Quick Apply

Refine Your Search

it administrator jobs in austin, tx

Dialer Systems Administrator

Senior Systems Administrator

IT System Administrator I

Systems Administrator

Network Administrator

Systems Administrator

IT Systems Administrator

Systems Administrator

System Administrator, Endpoint Management

Systems Administrator III

IT Support Specialist II

System Administrator (Linux and Datacenter)

IT-OPS SharePoint Administrator

Systems Administrator

System Administrator (Hybrid)

Systems Administrator

System Administrator/IT Support

Server Administrator

SharePoint Systems Administrator

IT Consultant - System Administrator

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