Top 100 It help desk support Jobs in Austin, Tx

IT Help Desk
American Innovations LTD —Austin, TX
- Monday to Friday
- Microsoft Outlook
- Pass drug screening
- Mid-level
6d
IT Technician
Endodontic Practice Partners —Austin, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
IT Helpdesk Technician (Tier 1)
Austin Achieve Public Schools —Austin, TX
- Full-time
- Background check
- School experience
- Spanish
Quick Apply
IT Support Technician (Level 2)
BlueBolt Technology Management —Austin, TX
- From $30 an hour
- Full-time
- English
- Research
- Windows
- Health insurance
- Paid time off
Quick Apply
2d
Help Desk Technician
Curative HR LLC —Austin, TX
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
IT Help Desk Engineer
CyberStreams —Austin, TX
- Computer science
- Azure
- Computer Science
- Paid training
- Paid holidays
Computer Support Specialist
Galapagos Federal Systems LLC. —Austin, TX
- $85,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
IT Support Specialist
Ontic Technologies —Austin, TX
- $80,000 - $90,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Health savings account
- Health insurance
IT Service Support Technician
Stradiant —Austin, TX
- Weekends as needed
- Azure
- English
- Research
Quick Apply
Junior IT Desktop Support Technician
United States Gold Bureau —Leander, TX
- Full-time
- Ability to walk for extended periods
- Microsoft Office
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
7d
IT Help Desk Engineer
Allen Control Systems —Austin, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Associate IT Technician
Saronic Technologies —Austin, TX
- Full-time
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
5d
L2 IT Support Agent
BusPatrol —Austin, TX
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Children
IT Service Desk & Onsite Technician (Tier 1) - Hybrid (Austin, TX)
Commonoffice —Austin, TX
- Full-time
- Driver's License
- In-person
- Reliable transportation
Quick Apply
Help Desk Technician
Purple Communications Inc —Austin, TX
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
4d
IT Service Desk L2 - L3 Support Technician
Vintage IT Services —Austin, TX
- $70,000 - $80,000 a year
- Full-time
- Google Workspace
- Windows
- Residential
- Health insurance
- Paid time off
Quick Apply
23h
IT Systems Analyst
Clayton Careers —Austin, TX
- Weekends as needed
- Up to 50% travel
- Construction site
- Mid-level
IT Systems Analyst
Brohn Homes —Austin, TX
- Weekends as needed
- Up to 50% travel
- Construction site
- Mid-level
IT Field Support Analyst
Diocese of Austin —Austin, TX
- Weekends as needed
- Spanish
- Computer science
- Computer Science
IT Service Dispatcher
CyberStreams —Austin, TX
- Computer Science
- Computer literacy
- Bachelor of Science
- Paid training
- Paid holidays

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it help desk support jobs near austin, tx

IT Help Desk

American Innovations LTD
Austin, TX

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Job Details

6 days ago

Qualifications

Cloud identity and access management (IAM)
Microsoft Outlook
IT user and group management
GPO
Technical documentation
Software deployment
Microsoft Exchange
DHCP
Email configuration (technical support)
Desktop (troubleshooting support)
Azure AD
DNS
SharePoint
System deployment
Standard operating procedures (SOPs)
Standard operating procedures drafting

Full Job Description

Description:

IT Help Desk (with light Sys Admin Work)

This role will be in office Monday - Friday.

Who we are:
American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service.

Position Summary: Helpdesk-first role with light Systems Administration duties. Acts as a single-contact resolver for most incidents/requests, emphasizing customer service, deskside support, and clear communication. Works from the ticket queue, documents fixes, and meets SLA expectations while partnering with senior engineers for escalations and change-controlled work.

Core Responsibilities:

Own end-user support across Windows 10/11 laptops/desktops; provide deskside service and remote assistance.
Triage, resolve, and document issues as the single point of contact; maintain queue health and meet SLAs.
Provision and image devices using WDS/MDT/Autopilot (or equivalent); manage drivers and post-image setup.
Administer Microsoft 365 & Entra ID (user lifecycle, licensing, groups, MFA/CA basics).
Perform routine Exchange Online tasks (shared mailboxes, aliases, transport rules) and Outlook client remediation.
Manage endpoints with Microsoft Intune: compliance policies, config profiles, Win32 app packaging, and basic remediation scripts.
Operate within Znuny/OTRS for ticketing and Pulseway RMM for patch/monitoring; follow SOPs/runbooks and contribute improvements.
Coordinate with senior engineers on server/infra work (AD/DNS/DHCP/File Services, VMware/Proxmox) when needed.

Representative Tools/Systems:

Identity/Prod: Entra ID (Azure AD), Microsoft 365, Exchange Online, Teams, SharePoint/OneDrive
Endpoint Mgmt: Microsoft Intune (Autopilot, compliance, Win32 apps); Jamf (nice-to-have)
Security/Patching: Crowdstrike, Pulseway RMM
Asset/Backup: OCS Inventory; Nakivo/Proxmox backup (exposure helpful)
Infra: Windows Server roles, VMware vSphere, Proxmox VE (exposure)
Voice: Cisco Webex phone system
Ticketing/Docs: Znuny/OTRS, SharePoint/OneNote

Work Style & Soft Skills:

Detail-oriented, organized, and responsive; protects user time by resolving on first contact when possible.
Prioritizes queue health and SLA attainment; escalates with complete documentation.
Communicates clearly with non-technical users; sets expectations and follows through.

Requirements:

3+ years in Helpdesk/Desktop Support (Helpdesk-first focus).
Proven customer service skills and experience delivering deskside support; excellent verbal/written communication and time management.
Hands-on Windows imaging experience with WDS or similar (MDT/Autopilot acceptable).
Daily admin experience with Microsoft 365 & Entra ID (user lifecycle, licensing, groups).
Working knowledge of Exchange Online admin and Outlook troubleshooting.
Intune experience: device enrollment, compliance, config profiles, and Win32 app deployment.
Active Directory basics: users/groups/OUs, passwords/unlocks, basic GPO; DNS/DHCP fundamentals.
Documentation mindset: writes clear tickets and updates SOPs/runbooks.

Preferred Qualifications:

Jamf or Intune macOS management exposure (ABM/DEP, profiles, patching).
Windows Server care-and-feeding, light VMware vSphere or Proxmox exposure (provisioning/snapshots/backups).
Security tooling familiarity: Crowdstrike; patch policy workflows via Pulseway RMM.
Asset/Inventory tools such as Ocs Inventoy
Basic networking: VLAN/DHCP/DNS client-side, VPN support.
PowerShell for routine admin automation.

Note: Role is Helpdesk-first with light SysAdmin duties; candidates should expect deskside support responsibilities.

Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test. American Innovations is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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it help desk support jobs in austin, tx

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IT Service Desk & Onsite Technician (Tier 1) - Hybrid (Austin, TX)

Help Desk Technician

IT Service Desk L2 - L3 Support Technician

IT Systems Analyst

IT Systems Analyst

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