Top 49 It service manager Jobs in Austin, Tx

IT Service Delivery Manager
Computer Aid, Inc. —Austin, TX
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health insurance
- Dental insurance
IT Service Delivery & Support Manager
Health & Human Services Comm —Austin, TX
- $5,098.66 - $6,701.75 a month
- Online Application
- Computer Science
- Salesforce
- Office
- Health insurance
- Opportunities for advancement
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IT Manager, User Support Services, College of Natural Sciences
University of Texas at Austin —Austin, TX
- From $90,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Retirement plan
Manager, Information Assurance Services (SOC Focus)
Aprio —Austin, TX
- $132,200 - $156,400 a year
- Full-time
- Remote
- Sales
- HIPAA
- Recruiting
- Profit sharing
- Wellness program
Hadoop Administration ( Lead )
Sonsoft Inc —Austin, TX
- Full-time
- Mid-level
- Java
- Bachelor's degree
Quick Apply
Senior Product Manager, Service Delivery
LawnStarter —Austin, TX
- $140,000 - $185,000 a year
- Full-time
- Remote
- Conflict management
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Principal Engagement Manager, Professional Services, US SDT EM Services Practice
Amazon Web Services, Inc. —Austin, TX
- $182,700 - $247,200 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
- AD&D insurance
- Health insurance
Managed Services - AI Agent Build & DevOps - Manager
PRICE WATERHOUSE COOPERS —Austin, TX
- $99,000 - $232,000 a year
- Computer Science
- DevOps
- Mid-level
- Paid holidays
- Health insurance
Lead Product Manager, Professional Services
Mindbody —Austin, TX
- $151,000 - $201,000 a year
- Remote
- 6 years
- Product management
- Senior level
Quick Apply
Delivery Manager
Health & Human Services Comm —Austin, TX
- $5,797.66 - $6,932.58 a month
- Online Application
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Opportunities for advancement
Quick Apply
Senior Engagement Manager, Worldwide Public Sector Professional Services, Healthcare Life Sciences (HCLS)
Amazon Web Services, Inc. —Austin, TX
- $153,600 - $207,700 a year
- Full-time
- 5 years
- AWS
- Presentation skills
- AD&D insurance
- Health insurance
Manager, Technical Services
MongoDB —Austin, TX
- $133,000 - $261,000 a year
- 5 years
- Presentation skills
- Mentoring
- Parental leave
5d
Sr. Sec & Compliance Eng Mgr, AWS Security Assurance Services, LLC
AWS Security Assurance Services LLC —Austin, TX
- $166,300 - $225,000 a year
- Full-time
- Computer science
- Computer Science
- Sales
- AD&D insurance
- Health insurance
Field Service Manager
Burroughs, Inc. —Austin, TX
- $75,000 - $90,000 a year
- Microsoft Excel
- Microsoft Outlook
- Windows
Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Strategy COE
Amazon.com Services LLC —Austin, TX
- $114,500 - $172,100 a year
- Full-time
- 5 years
- SQL
- Children
- AD&D insurance
- Health insurance
Sr. Delivery Practice Manager, HCLS, AWS Professional Services, Healthcare & Life Sciences
Amazon Web Services, Inc. —Austin, TX
- $201,000 - $299,200 a year
- Full-time
- Computer science
- Azure
- Oracle
- AD&D insurance
- Health insurance
11d
Senior Manager, Technical Services Engineering
MongoDB —Austin, TX
- $133,000 - $261,000 a year
- Hybrid work
- Office
- Presentation skills
- Recruiting
- Parental leave
Principal Engagement Manager, Professional Services, AWSI
Amazon Web Services, Inc. —Austin, TX
- $182,700 - $247,200 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
- AD&D insurance
- Health insurance
PACS Administrator
Akumin —Austin, TX
- Full-time
- Remote
- HIPAA
- Windows
- SQL
- Health savings account
- Paid holidays
Quick Apply
8d
Senior Service Delivery Manager
Thales —Austin, TX
- $124,743.60 - $208,377.90 a year
- Full-time
- Hybrid work
- Background check
- 3 years
- Bachelor's degree
- Health savings account
- AD&D insurance

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IT Service Delivery Manager

Computer Aid, Inc. -
Austin, TX

Apply Now

Job Details

Full-time
$115,000 - $125,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Paid sick time

Qualifications

Customer relationship building
Team supervision
Managing teams in a customer support role
Client rapport building
Supervising experience
Client management
Customer support ticket management
Business operations
Project stakeholder communication
Stakeholder relationship building
Ticketing system technical support

Full Job Description

IT Service Delivery Manager

Req number:

R7465

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As an IT Service Delivery Manager, you will lead and optimize IT service desk operations for a key client engagement in Austin, Texas.

Job Description

We are seeking an experienced IT Service Delivery Manager to lead and optimize IT service desk operations for a key client engagement. This is a hybrid role requiring 40% onsite presence at our client's location in Austin, TX. The ideal candidate is a proven service delivery leader with deep service desk roots, a passion for continuous improvement, and the ability to build strong client relationships while driving team performance. This position is full-time and hybrid (Austin, Texas).

Only work authorizations not requiring sponsorship now or in the future will be considered.

What You’ll Do

Serve as the primary point of contact for service delivery, owning the day-to-day operational health of the IT service desk
Build and maintain strong client relationships, ensuring service levels, KPIs, and contractual obligations are consistently met or exceeded
Lead, coach, and develop a team of service desk analysts and team leads, fostering a culture of accountability and continuous improvement
Monitor and analyze performance metrics (FLR, AHT, CSAT, SLA/SLO compliance) and drive corrective action where needed
Partner with internal stakeholders and client leadership on escalation management, capacity planning, and service improvement initiatives
Champion shift-left strategies and self-service adoption to reduce ticket volume and improve end-user experience
Oversee incident management processes, ensuring timely resolution and clear communication during major incidents
Support workforce management, scheduling, and staffing decisions to meet volume demands and service targets
Collaborate with the ITSM Center of Excellence to align on platform governance, ServiceNow workflows, and reporting standards
Contribute to business reviews, reporting, and executive-level presentations on service performance

What You’ll Need

Required:

5+ years of experience in IT service desk or end-user support operations
2+ years in a Service Delivery Management, Operations Manager, or Team Lead role
Experience supporting public sector or enterprise clients
Experience with contact center platforms (Talkdesk, Genesys, or similar)
Demonstrated ability to manage client relationships in a managed services or outsourced IT environment
Strong working knowledge of ITSM frameworks (ITIL v3 or v4 preferred)
Experience with ticketing and ITSM platforms — ServiceNow experience strongly preferred
Proven track record of driving measurable improvements in FLR, CSAT, or SLA performance
Excellent communication, presentation, and stakeholder management skills
Must be local to and able to work onsite 40% of the time in Austin, Texas metro area

Preferred:

ITIL Foundation certification (or higher)
Familiarity with AI-driven service desk tools, virtual agents, or automation technologies
HDI Support Center Manager (HDI-SCM) or similar certification

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

#LI-AE1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$115,000 - $125,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Apply Now

Refine Your Search

it service manager jobs in austin, tx

IT Service Delivery Manager

IT Service Delivery & Support Manager

IT Manager, User Support Services, College of Natural Sciences

Manager, Information Assurance Services (SOC Focus)

Hadoop Administration ( Lead )

Senior Product Manager, Service Delivery

Principal Engagement Manager, Professional Services, US SDT EM Services Practice

Managed Services - AI Agent Build & DevOps - Manager

Lead Product Manager, Professional Services

Delivery Manager

Senior Engagement Manager, Worldwide Public Sector Professional Services, Healthcare Life Sciences (HCLS)

Manager, Technical Services

Sr. Sec & Compliance Eng Mgr, AWS Security Assurance Services, LLC

Field Service Manager

Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Strategy COE

Sr. Delivery Practice Manager, HCLS, AWS Professional Services, Healthcare & Life Sciences

Senior Manager, Technical Services Engineering

Principal Engagement Manager, Professional Services, AWSI

PACS Administrator

Senior Service Delivery Manager

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