Top 37 It support analyst iii Jobs in Austin, Tx

IT Support Analyst III
Texas Association of School Boards —Austin, TX
- $32.03 - $49.77 an hour
- Full-time
- Hybrid work
- Background check
- Research
- Mid-level
- Wellness program
- Tuition reimbursement
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2d
Data Analyst III
Health & Human Services Comm —Austin, TX
- $4,801.16 - $7,761.50 a month
- Online Application
- Mid-level
- Office
- SQL
- Health insurance
- Opportunities for advancement
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11d
Information Technology Business Analyst III
Health & Human Services Comm —Austin, TX
- $5,797.66 - $8,000.00 a month
- Online Application
- Microsoft Excel
- Computer Science
- Mid-level
- Health insurance
- Opportunities for advancement
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Data Analyst III - Data Analytics & Reporting - 100% remote
Health & Human Services Comm —Austin, TX
- $4,801.16 - $6,281.33 a month
- Online Application
- Remote
- Background check
- SQL
- Continuous improvement
- Health insurance
- Opportunities for advancement
Quick Apply
23h
Business Analyst III
Health & Human Services Comm —Austin, TX
- $4,523.16 - $7,253.83 a month
- Online Application
- Computer Science
- 5 years
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
10d
Service Desk Tech Analyst III
University of Texas at Austin —Austin, TX
- From $62,484 a year
- Urgently hiring
- 5 years
- HIPAA
- Office
- Retirement plan
Cybersecurity Operations Center Analyst
Health & Human Services Comm —Austin, TX
- $7,015.16 - $11,864.50 a month
- Online Application
- Computer Science
- 5 years
- Research
- Health insurance
- Opportunities for advancement
Quick Apply
14d
Systems Analyst III
Health & Human Services Comm —Austin, TX
- $4,523.16 - $7,253.83 a month
- Online Application
- Computer Science
- 5 years
- Mid-level
- Health insurance
- Opportunities for advancement
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2d
Business Analyst (Austin)
Texas Workforce Commission —Austin, TX
- $5,833 - $6,833 a month
- Online Application
- Microsoft Word
- Research
- Mid-level
- Health insurance
- 401(k)
ECI Data and Reports Analyst
Health & Human Services Comm —Austin, TX
- $4,801.16 - $6,281.33 a month
- Online Application
- Computer Science
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
10d
Information Technology Business Analyst III
Dept of Family & Protectve Svc —Austin, TX
- $5,797.66 - $9,508.25 a month
- Online Application
- Background check
- Office
- Business development
- Paid holidays
- Dental insurance
Quick Apply
8d
Software Asset Management Analyst
Health & Human Services Comm —Austin, TX
- $5,797.66 - $6,348.00 a month
- Online Application
- Writing skills
- Research
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
Cybersecurity Compliance Analyst
Health & Human Services Comm —Austin, TX
- $7,015.16 - $10,416.66 a month
- Online Application
- 5 years
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
3d
Information Technology BA III
Health & Human Services Comm —Austin, TX
- $5,797.66 - $8,040.00 a month
- Online Application
- Computer Science
- Research
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
Financial Analyst III
Health & Human Services Comm —Austin, TX
- $6,500 - $7,000 a month
- Online Application
- Writing skills
- Office
- 3 years
- Health insurance
- Opportunities for advancement
Quick Apply
13d
Provider Enrollment Business Analyst
Health & Human Services Comm —Austin, TX
- $5,797.66 - $7,652.91 a month
- Online Application
- Research
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
10d
Database Administrator III
Health & Human Services Comm —Austin, TX
- $7,350 - $7,653 a month
- Online Application
- Computer literacy
- System design
- Research
- Health insurance
- Opportunities for advancement
Quick Apply
8d
Business Analyst III (CCI)
Dept of Family & Protectve Svc —Austin, TX
- $5,797.66 - $9,508.25 a month
- Online Application
- Background check
- Mid-level
- Office
- Paid holidays
- Dental insurance
Quick Apply
9d
Programmer III
Health & Human Services Comm —Austin, TX
- $5,425.33 - $8,886.16 a month
- Online Application
- Oracle
- Computer Science
- 5 years
- Health insurance
- Opportunities for advancement
Quick Apply
2d
DCFO Inbox and Executive Workflow Support
Health & Human Services Comm —Austin, TX
- $5,098.66 - $8,304.83 a month
- Online Application
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Health insurance
- Opportunities for advancement
Quick Apply
7d

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it support analyst iii jobs near austin, tx

IT Support Analyst III

Texas Association of School Boards -
Austin, TX

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Job Details

Full-time
$32.03 - $49.77 an hour
2 days ago

Benefits

Wellness program
On-site gym
Tuition reimbursement
Flexible schedule
Childcare

Qualifications

Desktop computer repair
Office equipment routine maintenance
IT user and group management
Incident report management
Enterprise software
Incident management software
Hardware maintenance
Research
Mid-level
Windows
Microphones
Incident Escalation
Printer (troubleshooting support)
Software installation
Microsoft Office
User training (technical support)
AV installation within event venues
3 years
High school diploma or GED
Troubleshooting audio issues
Video conferencing software
Task prioritization
Desktop (troubleshooting support)
Hardware configuration
Incident management operations support
Video compression
Customer support ticket management
Technical customer support for office equipment
AV system troubleshooting
Event setup

Full Job Description

IT Support Analyst III

Why Texas Association of School Boards

Established in 1949, TASB has grown alongside Texas to meet the evolving needs of the school boards it serves.

Today, 500 employees work together to promote educational excellence for Texas public schoolchildren. TASB offers high-quality services that help 1,023 school districts operate more efficiently and effectively in serving more than 5.5 million public school students statewide.

We feel privileged to work alongside talented team members who are passionate about putting people first and empowering local school district leaders. The TASB team is adaptable and responsive to the needs of our members.

Our culture is reflected in TASB Together, which guides the way we work and encourages employees to learn, grow, and contribute in alignment with our TASB Mission:

The Texas Association of School Boards promotes educational excellence for Texas schoolchildren through the advancement of good governance, valuable learning experience for school leaders, and public school advocacy. We also provide high-quality services and programs to school districts – helping them operate more efficiently and effectively.

As part of its commitment to employee growth and development, TASB offers competitive pay and rich benefits, including a 2:1 match of retirement contributions up to 5% after one year, (which means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote and hybrid work options for certain roles, flexible schedules, and more.

Every role at TASB thoughtfully complements our commitment to supporting school boards and championing public education across Texas. If you consider your work exceptional and share the values that help TASB support school boards, keep reading!

About You

As the IT Support Analyst III, you will provide advanced end-user technical support and serve as the primary operational owner for audiovisual services and routine user access administration. This position will also support the user account lifecycle, processes approved access changes, maintains conference room and event technology, resolve end-user hardware and software issues, ensure service requests are completed accurately, securely, and in accordance with established procedures.

A Typical Day

Use incident management system (Team Dynamix) to document and track all service requests (phone and ticketing system) from receipt through resolution.
Assist users with basic and increasingly complex functional questions related to standard hardware and operating systems.
Perform user account lifecycle administration, including account creation, modification, deactivation, and routine maintenance across approved enterprise systems.
Install, configure, and maintain audiovisual equipment, including projectors, displays, microphones, speakers, video conferencing systems, and related peripherals.
Provide technical support and troubleshooting assistance for audiovisual systems, resolving hardware and software issues promptly to minimize downtime.
Coordinate and support audiovisual setups for meetings, conferences, presentations, and events, including equipment setup, testing, and operation.
If you’re still reading, we’d love to meet you!

How You’ll Make an Impact

Function as primary contact for end-user computing service requests reported to the TechOps Service Desk. Take ownership of incidents until resolved or ownership is transferred to an appropriate party.
Unpack, configure, deploy, maintain, and repair computers, printers, and other hardware and software.
Analyze incident records and make recommendations to reduce number of severity of incidents and/or increase end-ser computing productivity.
Assist IT system administrators by researching and troubleshooting service interruptions.
Have at least two areas of subject matter expertise assigned for primary escalation of support. Responsible for training staff to provide support in those designated areas of expertise.
Evaluate, test, and make purchase recommendations for new products or versions. Analyze current support posture and implement alternative support techniques.
Perform all other duties assigned to maintain compliance with all established TASB policies, TechOps guidelines and procedures, software, and media licensing requirements.

Skills For Success

Education and Experience:

High school diploma.
3+ years of experience in providing end-user technical support in a Microsoft environment, particularly in areas of Windows 11, Active directory, Entra ID and Office 365.
2+ years of hands-on audiovisual support, including installation, configuration, troubleshooting, and maintenance of audiovisual equipment and systems.
Certification or training in audiovisual training such as Certified Technology Specialist (CTS) or CompTIA A+ preferred.

Knowledge, Skills, and Abilities:

Knowledge of audiovisual technologies and tools, such as projectors, displays, microphones, speakers, video conferencing systems, and related software.
Familiarity with audiovisual protocols, codecs, compression techniques, and video streaming technologies.
Strong technical skills in network connectivity, signal routing, and audiovisual integration, with the ability to diagnose and resolve complex technical issues.
Strong problem-solving skills, with the ability to analyze technical issues and apply resolutions in high-pressure situations.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users and collaborate with cross-functional teams.
Customer-focused mindset, with a commitment to delivering exceptional service and support to end-users, striving to exceed their expectations.
Effective organizational skills, with the ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
Ability to work independently and as part of a team, collaborating with cross-functional teams to achieve common goals and objectives.
Ability to lift and carry equipment up to 30lbs is required.
Ability to assist users outside of normal business hours.

The TASB Difference

Enjoy competitive pay and rich benefit offerings.
Be part of a collaborative environment where every contribution impact Texas public schoolchildren.
Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
Learn and grow individually and together through frequent professional development, wellness seminars, and more.
Work alongside transparent leaders with an open and consistent feedback approach.
Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.

Posting Notices

Salary commensurate with experience.
The health and safety of our employees and members is our top priority.
The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law: race, color, national origin, religion, sex (including in relation to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.
This position does not qualify for visa sponsorship.
Any job offer is contingent upon receipt of results of a satisfactory background check.

#LI-Hybrid

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Refine Your Search

it support analyst iii jobs in austin, tx

IT Support Analyst III

Data Analyst III

Information Technology Business Analyst III

Data Analyst III - Data Analytics & Reporting - 100% remote

Business Analyst III

Service Desk Tech Analyst III

Cybersecurity Operations Center Analyst

Systems Analyst III

Business Analyst (Austin)

ECI Data and Reports Analyst

Information Technology Business Analyst III

Software Asset Management Analyst

Cybersecurity Compliance Analyst

Information Technology BA III

Financial Analyst III

Provider Enrollment Business Analyst

Database Administrator III

Business Analyst III (CCI)

Programmer III

DCFO Inbox and Executive Workflow Support

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