Top 27 itsm analyst Jobs in austin, tx

IT Service Support Analyst
Charles Schwab —Austin, TX
- $26.92 - $38.56 an hour
- Hybrid work
- Mid-level
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
IT Service Delivery Manager
Computer Aid, Inc. —Austin, TX
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health insurance
- Dental insurance
Service Desk Tech Analyst II
University of Texas at Austin —Austin, TX
- From $52,000 a year
- Urgently hiring
- Hospital
- Mid-level
- Office
- Retirement plan
12d
Analyst, Asset Management
Visa Technology and Operations LLC —Austin, TX
- $94,400 - $146,700 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health savings account
Service Desk Tech Analyst III
University of Texas at Austin —Austin, TX
- From $62,500 a year
- Urgently hiring
- 5 years
- HIPAA
- Office
- Retirement plan
12d
Application Support Analyst - Electronic Health Record (EHR) systems
Health & Human Services Comm —Austin, TX
- $5,098.66 - $7,166.67 a month
- Online Application
- HIPAA
- Research
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
6d
Manager, Enterprise Applications
K&L Gates —Austin, TX
- $128,000 - $249,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Addiction Medicine
- Profit sharing
- Wellness program
Comptroller - CAPPS HR/PY Human Resources Analyst for Agency Services
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $7,583.33 - $8,083.33 a month
- Full-time
- CPA
- Computer Science
- PMP
- On-the-job training
- Parental leave
13d
ServiceNow Enterprise Lead
Dept of Family & Protectve Svc —Austin, TX
- $7,015.16 - $11,864.50 a month
- Online Application
- Background check
- Computer science
- 6 years
- Paid holidays
- Dental insurance
Quick Apply
Lead - End-User Technologies
SonarSource —Austin, TX
- Full-time
- Background check
- 5 years
- Windows
SMO Platform Solution Manager
Health & Human Services Comm —Austin, TX
- $9,600 - $11,500 a month
- Online Application
- PMP
- 5 years
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
6d
Comptroller - CAPPS FIN Systems Analyst for Agency Services (Systems Analyst V)
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $7,583.33 - $8,083.33 a month
- Full-time
- CPA
- Computer Science
- Office
- On-the-job training
- Flexible schedule
6d
Comptroller - CAPPS Financials Purchasing Analyst (Systems Analyst VI)
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $9,000 - $9,750 a month
- Full-time
- CPA
- Computer Science
- Customer service
- On-the-job training
- Flexible schedule
6d
Comptroller - CAPPS HR/PY Time and Labor Analyst for Agency Services (Systems Analyst V)
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $7,583.33 - $8,083.33 a month
- Full-time
- CPA
- Computer Science
- PMP
- On-the-job training
- Flexible schedule
Comptroller - CAPPS HR/PY Time & Labor Analyst for System Support (Systems Analyst VI)
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $9,000 - $9,750 a month
- Full-time
- Computer Science
- Office
- SQL
- On-the-job training
- Flexible schedule
6d
Comptroller - CAPPS Financials Travel and Expense Analyst for System Support (Systems Analyst VI)
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $9,000 - $9,750 a month
- Full-time
- CPA
- Computer Science
- Customer service
- On-the-job training
- Flexible schedule
13h
ServiceNow Director - Remote working USA or NJ, IL or Dallas Texas, USA
Platform 6 Ltd —United States
- $240,000 a year
- Remote
- 7 years
- Travel
- Senior level
Quick Apply
ServiceNow Presales Lead - NJ or Atlanta or illinois / Remote working USA
Platform 6 Ltd —United States
- Remote
- Customer service
- Travel
- Senior level
- 401(k)
Quick Apply
ServiceNow ITSM Technical Consultant / Architect - ITSM, Event Management - Remote USA / Canada
Platform 6 Ltd —United States
- Contract
- Remote
- Senior level
- Communication skills
Quick Apply

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itsm analyst jobs near austin, tx

IT Service Support Analyst

Charles Schwab -
Austin, TX

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Job Details

$26.92 - $38.56 an hour

Benefits

Paid parental leave
Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Sabbatical

Qualifications

Live chat
Texting/chatbox tools
Phone communication
Employee relationship building
Windows
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
macOS
Desktop administration
Client interaction via phone calls

Full Job Description

Austin, TX

Requisition ID 2026-121906 Category Technology Position type Regular Pay range USD $26.92 - $38.56 / Hour Application deadline 2026-06-05

Your opportunity

The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. The National Service Desk (NSD), as part of IO&C, provides front-line IT support services for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.

We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).

Workplace Flexibility Program (opens in new window): We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.”

The NSD Service Support Analyst will start onsite for the first 90 days.
A Workplace Flexibility Program will be reviewed and if offered to an employee, 1 day from home and 4 days from the office.
Subject to change as Schwab is continually evaluating the current environment to best care for the safety and well-being of our employees.

What you are good at

What you’re good at:

Excellent customer service skills
Empathizing with the customer
Understanding and Practicing Emotional Intelligence (EQ)
Great oral and written communication skills
Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
Demonstrating professional etiquette in the use of phones and chat
Communicating complex technical issues in an easy-to-understand manner to customers with minimal technical knowledge
Meeting or exceeding defined objectives and metrics (e.g.: talk time, wrap time, first contact resolution, chats per hour, quality assurance evaluations)
Multi-tasking and using organizational tools effectively in a constantly changing environment
Executing the defined Service Desk processes with a strong attention to detail
Receiving constructive feedback and demonstrating improvement
Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.)
Asking direct, relevant, and probing questions
Providing concise information and settings expectations

Responsibilities:

Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
Provide incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users
Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets).
Communicate with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

What you have

Required Experience:
- 3 - 5 years of experience working in a service desk or customer service environment
- 3 - 5 years of technical support experience
- 3 - 5 years of phone and/or chat support experience
- Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
- Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
- Bachelor’s or Associates degree in Information Technology or a related field is a plus
- CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

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Eligible Schwabbies receive

Medical, dental and vision benefits
401(k) and employee stock purchase plans
Tuition reimbursement to keep developing your career
Paid parental leave and adoption/family building benefits
Sabbatical leave available after five years of employment

Apply Now

Refine Your Search

itsm analyst jobs in austin, tx

IT Service Support Analyst

IT Service Delivery Manager

Service Desk Tech Analyst II

Analyst, Asset Management

Service Desk Tech Analyst III

Application Support Analyst - Electronic Health Record (EHR) systems

Manager, Enterprise Applications

Comptroller - CAPPS HR/PY Human Resources Analyst for Agency Services

ServiceNow Enterprise Lead

Lead - End-User Technologies

SMO Platform Solution Manager

Comptroller - CAPPS FIN Systems Analyst for Agency Services (Systems Analyst V)

Comptroller - CAPPS Financials Purchasing Analyst (Systems Analyst VI)

Comptroller - CAPPS HR/PY Time and Labor Analyst for Agency Services (Systems Analyst V)

Comptroller - CAPPS HR/PY Time & Labor Analyst for System Support (Systems Analyst VI)

Comptroller - CAPPS Financials Travel and Expense Analyst for System Support (Systems Analyst VI)

ServiceNow Director - Remote working USA or NJ, IL or Dallas Texas, USA

ServiceNow Presales Lead - NJ or Atlanta or illinois / Remote working USA

ServiceNow ITSM Technical Consultant / Architect - ITSM, Event Management - Remote USA / Canada

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What’s in it for you

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Eligible Schwabbies receive

Medical, dental and vision benefits

401(k) and employee stock purchase plans

Tuition reimbursement to keep developing your career

Paid parental leave and adoption/family building benefits

Sabbatical leave available after five years of employment

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