Top 31 Online help desk Jobs in Austin, Tx

Jr IT Analyst (part-time)
Osano —Austin, TX
- Part-time
- Remote
- Google Workspace
- Communication skills
- Python
- Paid parental leave
- Parental leave
Support Analyst
Abrigo —Austin, TX
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
- Health savings account
- Health insurance
10d
SkillBridge Training Program - Tier 1 Support Specialist
Hypori —Austin, TX
- Full-time
- Remote
- AWS
- Entry level
- Commercial
- Health insurance
- Dental insurance
Quick Apply
Training & Support Consultant
Storable —Austin, TX
- $45,000 - $60,000 a year
- 8 hour shift
- Remote
- Mid-level
- Continuous improvement
- Mentoring
- Paid parental leave
- Health savings account
Quick Apply
9d
Software Support Specialist
Storable —Austin, TX
- $40,000 - $45,000 a year
- 8 hour shift
- Remote
- Computer Science
- Mid-level
- Windows
- Paid parental leave
- Health savings account
Quick Apply
2d
Technical Support Specialist - Remote
Steer —Austin, TX
- $60,000 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Health savings account
- Health insurance
Quick Apply
2d
Senior Customer Support Specialist
Fyxer —Austin, TX
- $75,000 - $85,000 a year
- Full-time
- Remote
- Continuous improvement
- Senior level
- Communication skills
Quick Apply
12d
Technical Support Specialist
SimpliGov LLC —Austin, TX
- From $85,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Research
- Paid holidays
- Disability insurance
Quick Apply
12d
Support Consultant
Togetherwork —Austin, TX
- $55,000 - $60,000 a year
- Remote
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- AD&D insurance
Quick Apply
4d
Technical Support Specialist
INNERGY —Austin, TX
- Full-time
- Remote
- English
- Mid-level
- Analysis skills
Quick Apply
Customer Solutions Engineer
Fivetran —Austin, TX
- $80,489.00 - $96,590.50 a year
- Full-time
- Remote
- Mid-level
- APIs
- Communication skills
- Health insurance
- Paid time off
Quick Apply
12d
Retail Trade Specialist - Freelance AI Trainer Project
Meridial —Austin, TX
- $10 - $30 an hour
- Remote
- Inventory management
- Writing skills
- Merchandising
- Health insurance
Senior Technical Support Engineer
LangChain —Austin, TX
- $130,000 - $195,000 a year
- Full-time
- Remote
- Continuous improvement
- Mentoring
- APIs
- Health insurance
- Dental insurance
Tech Support Engineer IV (Remote)
Brain Corp —Austin, TX
- $44.19 - $57.19 an hour
- Remote
- Computer science
- 6 years
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
Head of Education & Community
Siena AI —Austin, TX
- Full-time
- Remote
- Sales
- Writing skills
- Senior level
Customer Training Specialist
Qualia —Austin, TX
- Remote
- Up to 50% travel
- Mid-level
- 3 years
- Commuter assistance
- Health insurance
Quick Apply
Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX)
Jolly Technologies —Austin, TX
- $60,000 - $150,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- In-person
Operations Training Manager (Remote)
SOLV Energy, LLC —Austin, TX
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply
12d
Android Enablement Specialist & Trainer
2020 Companies, Inc. —Austin, TX
- Full-time
- Remote
- Google Workspace
- Travel
- Senior level
- Paid holidays
- Dental insurance
Quick Apply
Sales Enablement Architect, AI
Palo Alto Networks —Austin, TX
- $148,000 - $238,500 a year
- Call employer
- Remote
- Bachelor's degree
- Product management
- Experience equivalent to degree accepted

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online help desk jobs near austin, tx

Jr IT Analyst (part-time)

Osano
Austin, TX

Apply Now

Job Details

Part-time

Benefits

Internet reimbursement
Paid parental leave
Parental leave

Qualifications

Mobile device support
Internal employee customer service
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Mobile device management
Productivity software
Desktop administration

Full Job Description

*****This role is for US-based candidates only*

About Osano:

Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we've been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.

About the Role:

We're looking for a Junior IT Analyst (Part-Time) to join our IT team. This is an excellent opportunity for a recent graduate or someone with 0–3 years of experience looking to launch their career in IT operations, security, and modern cloud infrastructure.

As the first point of contact for Tier 1 IT support, you'll play a key role in helping employees stay productive by resolving technical issues, managing user access, maintaining company devices, and supporting the systems our team relies on every day. You'll also have the opportunity to learn from experienced IT and Security professionals while gaining hands-on exposure to automation, AI, and cloud-first technologies.

This position is ideal for someone who enjoys helping others, loves solving technical problems, communicates well with both technical and non-technical users, and is excited to continuously learn and grow.

Responsibilities:

Serve as the primary point of contact for internal Tier 1 IT support by troubleshooting hardware, software, access, and endpoint issues.
Manage the employee lifecycle by provisioning and deprovisioning user accounts and maintaining appropriate access across business systems.
Administer Google Workspace, including email accounts, groups, shared drives, and permissions.
Assist with Mobile Device Management (MDM) platforms to ensure company devices remain secure and compliant.
Monitor and manage the daily IT support queue, ensuring timely resolution of employee requests.
Document troubleshooting steps, procedures, and internal knowledge base articles.
Assist with enforcing security policies and maintaining compliance across company systems.
Explore opportunities to leverage AI tools and automation to improve IT workflows and reduce repetitive manual tasks.
Partner cross-functionally with Engineering, Security, People Operations, and other internal teams to deliver an exceptional employee experience.

About You:

You're curious, self-directed, and motivated to continuously learn new technologies.
You genuinely enjoy helping people and providing exceptional customer service.
You're comfortable troubleshooting unfamiliar technical issues and finding creative solutions.
You communicate clearly with both technical and non-technical audiences.
You're organized and able to prioritize multiple requests in a fast-paced, remote environment.
You're excited about automation, AI, and using technology to improve efficiency.
You're interested in growing a long-term career in IT Operations, Systems Administration, or Information Security.

Must-Haves:

0–3 years of IT Support, Help Desk, or IT Operations experience (recent graduates with relevant internships or coursework are encouraged to apply).
Experience supporting Google Workspace or similar cloud productivity platforms.
Experience with or exposure to Mobile Device Management (MDM) solutions such as Microsoft Intune, Kandji, Jamf, or similar platforms.
Experience troubleshooting hardware, software, and user access issues.
Strong customer service skills with a passion for helping others.
Excellent written and verbal communication skills.
Ability to work independently in a remote-first environment while managing competing priorities.

Nice-to-Haves:

Basic experience with Bash, ZSH, Python, or PowerShell scripting.
Familiarity with identity and access management concepts.
Understanding of endpoint security, compliance, or security best practices.
Experience using AI tools such as ChatGPT, Claude, or Microsoft Copilot to improve productivity.

Why Us:

We're a welcoming team that's dependable, curious, moves fast, and full of talented people
We're a B-corporation with a mission that matters, in a high-growth space with significant potential
You'll have access to our training program, well-defined career paths, and a leadership team that values professional development

Benefits:

Competitive-pay compensation and ownership interest/equity
We're a Best Place for Working Parents and offer paid parental leave for all new parents
A fully and permanently remote company so you can work from anywhere in the U.S.
Receive a MacBook and internet stipend

A Bit More About Osano

Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.

We're backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we're scaling fast with a multi-year runway and ambitious growth plans. We've also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.

As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we'd love to hear from you.

Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.

Apply Now

Refine Your Search

online help desk jobs in austin, tx

Jr IT Analyst (part-time)

Support Analyst

SkillBridge Training Program - Tier 1 Support Specialist

Training & Support Consultant

Software Support Specialist

Technical Support Specialist - Remote

Senior Customer Support Specialist

Technical Support Specialist

Support Consultant

Technical Support Specialist

Customer Solutions Engineer

Retail Trade Specialist - Freelance AI Trainer Project

Senior Technical Support Engineer

Tech Support Engineer IV (Remote)

Head of Education & Community

Customer Training Specialist

Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX)

Operations Training Manager (Remote)

Android Enablement Specialist & Trainer

Sales Enablement Architect, AI

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*****This role is for US-based candidates only*

About Osano:

About the Role:

Responsibilities:

About You:

Must-Haves:

Nice-to-Haves:

Why Us:

Benefits:

A Bit More About Osano

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online help desk jobs in austin, tx

I want to receive the latest job alert for online help desk in austin, tx

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***This role is for US-based candidates only*** About Osano:

About the Role:

Responsibilities:

About You:

Must-Haves:

Nice-to-Haves:

Why Us:

Benefits:

A Bit More About Osano

*****This role is for US-based candidates only*

About Osano: