Top 5874 Process improvement Jobs in Austin, Tx

Contact Center Systems Manager
DaBella —Austin, TX
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
Continuous Improvement Leader
CFAN Company —San Marcos, TX
- $130,000 - $165,000 a year
- Full-time
- Microsoft Office
- High school diploma or GED
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Semiconductor Maintenance Technician
Randstad —Austin, TX
- $72,800 - $83,200 a year
- Ability to walk for extended periods
- Writing skills
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
8d
Executive Assistant
HirePower —Austin, TX
- $30 - $40 an hour
- Temporary
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Area Sales Manager
QUIPT HOME MEDICAL INC —Texas
- Full-time
- Remote
- Mid-level
- Mentoring
- Recruiting
- Disability insurance
- Health insurance
Quick Apply
Manager, Business Process
paypal —Austin, TX
- $95,500 - $156,200 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Finance
- Health insurance
- Paid time off
Business Process Analyst - Logistics
Agilent Technologies, Inc. —Cedar Creek, TX
- $80,800 - $126,250 a year
- Full-time
- Mid-level
- Bachelor's degree
- Warehouse experience
13d
Operations Associate
Berkley —Austin, TX
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Profit sharing
- Health insurance
Inventory Planner
Amazon.com Services LLC —Austin, TX
- $64,000 - $111,900 a year
- Full-time
- Customer service
- Merchandising
- Mid-level
- AD&D insurance
- Health insurance
5d
Business Operations Manager
Texas Department of Transportation —Austin, TX
- $93,000 - $156,000 a year
- Full-time
- Office
- 3 years
- Finance
- Wellness program
- Paid holidays
8d
Project Coordinator
The Goodkind Co —Round Rock, TX
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Writing skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
8d
Client Advocate I
CVS Health —Austin, TX
- $43,888 - $102,081 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
9d
Program Specialist (Austin)
Texas Workforce Commission —Austin, TX
- $5,079.81 - $5,333.80 a month
- Online Application
- Mid-level
- Office
- Travel
- Health insurance
- 401(k)
Program Manager
Zimmer Biomet —Austin, TX
- $125,000 - $140,000 a year
- Full-time
- 7 years
- Mid-level
- Office
- Wellness program
Sales Coordinator
Siemens —Austin, TX
- $50.48 an hour
- Full-time
- Hybrid work
- English
- Mid-level
- 3 years
12d
Analyst, Sales Process & Enablement for NA (CMS)
Visa U.S.A. Inc. —Austin, TX
- $94,400 - $163,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Wellness program
- Health savings account
Quick Apply
Reimbursement Analyst I
Health & Human Services Comm —Austin, TX
- $4,523.26 - $7,253.83 a month
- Online Application
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
- Health insurance
- Opportunities for advancement
Quick Apply
Project Manager, Implementations
Prelim —Austin, TX
- $130,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- US work authorization
- Dental insurance
- 401(k)
Business Analyst
Spectrum —Austin, TX
- Full-time
- Writing skills
- Mid-level
- Office
- Opportunities for advancement
6d
Supervisor, Customer Service
Allergan Aesthetics —Austin, TX
- $65,500 - $125,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Paid holidays
- Health insurance
2h

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process improvement jobs near austin, tx

Contact Center Systems Manager

DaBella -
Austin, TX

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Job Details

Full-time
$100,000 - $120,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Call center experience
Enterprise software
IVR
Technology management
Sales management systems proficiency
Telephone systems
Systems & applications support
Cross-functional communication

Full Job Description

Location: Austin, TX - We are looking for Local Applicants Only
Schedule: Monday–Friday | 8:00 AM–5:00 PM ( Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site ( Up to 25% travel may be required )
Compensation: $100,000–$120,000 annually

About the Role

We are seeking an experienced Call Center Systems Manager to oversee and optimize the technology that powers our call center operations. In this role, you’ll serve as the subject matter expert for our call center platforms, primarily Five9, while ensuring seamless integration with systems such as Salesforce and other enterprise applications.

You’ll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.

What You'll Do

Lead administration and optimization of call center platforms, primarily Five9
Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows
Manage dialing strategies and campaign performance to improve productivity and connect rates
Monitor system performance and troubleshoot issues to ensure reliable operation
Administer user access, permissions, and platform configurations
Support integrations between Five9, Salesforce, and other enterprise systems
Partner with stakeholders to identify opportunities for process improvements and enhanced user experience
Collaborate with data teams to develop reporting and dashboards for call center performance metrics
Create documentation, SOPs, and training materials
Mentor junior administrators and support team members
Ensure compliance with security, privacy, and operational standards

Qualifications

5+ years of experience administering and managing call center platforms
Experience with Five9 or similar CCaaS platforms
Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring
Working knowledge of Salesforce or comparable CRM systems
Experience supporting high-volume call center environments
Strong troubleshooting, analytical, and organizational skills
Ability to collaborate effectively across technical and business teams

Preferred:

Leadership, supervisory, or team lead experience
Five9 or other CCaaS certifications
Experience with Salesforce Service Cloud
Experience with workforce management and analytics tools
Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail
Strong documentation and training experience

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

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Refine Your Search

process improvement jobs in austin, tx

Contact Center Systems Manager

Continuous Improvement Leader

Semiconductor Maintenance Technician

Executive Assistant

Area Sales Manager

Manager, Business Process

Business Process Analyst - Logistics

Operations Associate

Inventory Planner

Business Operations Manager

Project Coordinator

Client Advocate I

Program Specialist (Austin)

Program Manager

Sales Coordinator

Analyst, Sales Process & Enablement for NA (CMS)

Reimbursement Analyst I

Project Manager, Implementations

Business Analyst

Supervisor, Customer Service

I want to receive the latest job alert for process improvement in austin, tx

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