Top 32 Remote help desk Jobs in Austin, Tx

Senior Technical Support Analyst (Tier 3)
GCS Technologies —Austin, TX
- $85,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
Help Desk Technician
Curative HR LLC —Austin, TX
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
IT Help Desk
American Innovations LTD —Austin, TX
- Monday to Friday
- Microsoft Outlook
- Pass drug screening
- Mid-level
5d
Help Desk Technician
Purple Communications Inc —Austin, TX
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
3d
IT Help Desk Engineer
CyberStreams —Austin, TX
- Computer science
- Azure
- Computer Science
- Paid training
- Paid holidays
IT Support Specialist
Ontic Technologies —Austin, TX
- $80,000 - $90,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Health savings account
- Health insurance
Senior Help Desk Technician II
Contact Government Services, LLC —Austin, TX
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Sr. Help Desk Technician
Curative HR LLC —Austin, TX
- $95,000 - $110,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
IT Technician
Endodontic Practice Partners —Austin, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Computer Support Specialist
Galapagos Federal Systems LLC. —Austin, TX
- $85,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
Service Desk Specialist
Flash —Austin, TX
- $52,000 - $67,000 a year
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
4d
Global Security Systems Service Desk Analyst
Securitas Security Services —Austin, TX
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
6d
Onboarding Specialist
Workiz —Austin, TX
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Computer Support Specialist Lead
Galapagos Federal Systems LLC. —Austin, TX
- $95,000 - $105,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- High school diploma or GED
- Paid parental leave
- Paid holidays
IT Systems Analyst
Clayton Careers —Austin, TX
- Weekends as needed
- Up to 50% travel
- Construction site
- Mid-level
IT Systems Analyst
Brohn Homes —Austin, TX
- Weekends as needed
- Up to 50% travel
- Construction site
- Mid-level
IT Field Support Analyst
Diocese of Austin —Austin, TX
- Weekends as needed
- Spanish
- Computer science
- Computer Science
IT Engineer
FluidStack —Austin, TX
- $100,000 - $160,000 a year
- Email
- Google Workspace
- Mid-level
- Office
- Dental insurance
- Paid time off
Support Team (Helpdesk) Lead
SquareDomain —Austin, TX
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
Community Operations Associate
Teero —Austin, TX
- Full-time
- Office
- In-person
- 1 year

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remote help desk jobs near austin, tx

Senior Technical Support Analyst (Tier 3)

GCS Technologies -
Austin, TX

Quick Apply

Job Details

Full-time
$85,000 - $125,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Implementing network security protocols
Server backup and recovery
Windows
Disaster recovery implementation
Remote access management
Customer support ticket management
Resolving technical support tickets
Desktop applications
Server virtualization
Data backup
Productivity software
Network infrastructure management
Query management
Escalation handling
Automation tools

Full Job Description

Job Summary

Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments

Essential Duties and Responsibilities

Microsoft Azure and Office 365 Administration.
Provide remote technical support to customers calling for various technical issues.
Provide on-site technical support to customers as needed.
Must have flexible after-hours availability for implementation and deployment tasks.
Track time and provide troubleshooting notes as you work

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate to advanced knowledge of the following technologies, with the ability to quickly expand and deepen that knowledge as needed.

Microsoft & Endpoint Technologies

Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID
Windows Server and Windows Desktop operating systems (all supported versions)
macOS administration and familiarity with Apple Business Manager
Common desktop applications, including Microsoft Office and related productivity tools

Networking & Connectivity

Core networking concepts, including routing, switching, and firewall administration
Advanced networking experience with vendors and platforms such as Meraki, Fortinet, SonicWall, Cisco, and Dell
Network services and fundamentals, including DNS, NAT, and related technologies
Secure connectivity solutions, including:
- Site‑to‑site VPNs
- Point‑to‑site VPNs
- Global Secure Access

Infrastructure & Virtualization

Virtualization technologies, including VMware vSphere and Microsoft Hyper‑V
Server backup and disaster recovery solutions, such as Datto, Veeam, and AppAssure / Rapid Recovery

Automation & Scripting

Basic scripting and query experience, including PowerShell and KQL

Additional Requirements

Participation in an after‑hours support escalation rotation
Ability to perform on‑site work as required
Must successfully pass a background screening
Ability to lift up to 20 lbs
Strong teamwork, communication, and documentation skills
Responsible for entering billable time and detailed notes into the ticketing system in real time
Applicants must be located in the Austin, TX metro area or surrounding communities

Preferred Qualifications

Certifications: Preference given to candidates with relevant industry certifications
Experience: 5+ years of experience in a help desk, systems administration, or network support role
Education: Degrees are valued but not required; experience and certifications are preferred

Benefits

75% to 100% work-from-home options
Flexible Paid Time Off
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.

Quick Apply

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remote help desk jobs in austin, tx

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