Top 47 Remote work from home client success Jobs in Austin, Tx

Senior Customer Care Lead
Sharebite —Austin, TX
- $65,000 - $75,000 a year
- Email
- Remote
- Continuous improvement
- Senior level
- Communication skills
- Health insurance
Client Strategy Analyst
Prelim —Austin, TX
- $130,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- US work authorization
- Dental insurance
- 401(k)
3d
Client Success Specialist at IBT Apps
Aventra —Austin, TX
- Full-time
- Remote
- 5 years
- Senior level
- Communication skills
Quick Apply
Client Success Manager
Bankjoy —Austin, TX
- Full-time
- Remote
- Organizational skills
- Senior level
- Leadership
- Paid parental leave
- Health insurance
Customer Success Manager
ASSA ABLOY —Austin, TX
- Full-time
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
- 401(k)
Enterprise Customer Success Manager
MariaDB plc —Austin, TX
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Client Success Manager
Green Irony —Austin, TX
- $95,000 - $115,000 a year
- Remote
- Sales
- Bachelor of Science
- Senior level
- Health insurance
- Dental insurance
Customer Success Associate
Beyonk —Austin, TX
- $50,000 - $55,000 a year
- Full-time
- Remote
- In-person
- Entry level
- Commercial
Quick Apply
Customer Success Manager
DBeaver —Austin, TX
- Remote
- Mid-level
- 2 years
- Communication skills
Customer Success Manager, Payroll - Emerging Accounts
Fourth —Austin, TX
- Remote
- Mid-level
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Senior Client Success Manager
Navan —Austin, TX
- $110,000 - $120,000 a year
- Remote
- 11+ years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
4d
Senior Customer Support Specialist
Fyxer —Austin, TX
- $75,000 - $85,000 a year
- Full-time
- Remote
- Continuous improvement
- Senior level
- Communication skills
Quick Apply
Customer Success Engineer
SerpApi —Austin, TX
- $70,000 - $100,000 a year
- Full-time
- Remote
- Research
- Mid-level
- JavaScript
- Flexible schedule
Client Implementation Manager
PayIt —Austin, TX
- $60,000 - $90,000 a year
- Remote
- Mid-level
- 3 years
- Travel
Quick Apply
3d
Customer Success Manager
Chartbeat, Inc. —Austin, TX
- $90,000 - $115,000 a year
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
Senior VP Client Delivery (m/f/d) in Austin, TX or remote US
KNIME AG —Austin, TX
- Remote
- Bachelor's degree
- Recruiting
- Contracts
- Flexible schedule
Customer Success Manager
DomainTools —Austin, TX
- $150,000 a year
- Full-time
- Remote
- 3 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Reltio —Austin, TX
- $121,000 - $240,000 a year
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Customer Success Manager (Mid Market/Enterprise)
Osano —Austin, TX
- Remote
- 5 years
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Sr Customer Success Expert II
ForeFlight LLC —Austin, TX
- $102,000 - $125,000 a year
- Remote
- 5 years
- Senior level
- Communication skills
- Paid training
- Health insurance
Quick Apply

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Senior Customer Care Lead

Sharebite -
Austin, TX

Apply Now

Job Details

$65,000 - $75,000 a year

Benefits

Health insurance

Qualifications

Phone communication
Customer support
Business operations
Cross-functional collaboration
Achieving project delivery timelines
Cross-functional communication
Client interaction via phone calls

Full Job Description

About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals.

About This Role

As a Senior Customer Care Lead, your role combines hands-on support for our customers and restaurant partners with ownership of operational initiatives that help our teams scale efficiently. You'll maintain direct involvement in live operations while also helping improve internal processes, documentation, reporting, and product workflows.

This role is split across two key areas: Group Order Operations, where you will manage real-time order execution and client relationships with a high degree of ownership, and Care Team Operations Projects, where you will contribute to a variety of product and process improvement initiatives.

If you thrive in a fast-paced environment, love solving problems at the intersection of operations and innovation, and want to grow into a broader operational role at a mission-driven company, this is the role for you.

What You'll Do

Serve as a senior point of contact for Group Order clients and restaurant partners during live order windows, handling real-time issues with urgency and professionalism.
Manage and resolve order escalations and customer complaints, setting the standard for quality and speed across the team.
Respond to inbound support requests, phone, email, and chat, in a fast-paced, time critical manner, modeling best in class support behaviors.

Contribute to project execution alongside the Customer Operations Project Manager — taking ownership of defined workstreams, tracking deliverables, and coordinating with stakeholders to keep initiatives on schedule.
Own and maintain external-facing knowledge base content, including Help Center articles and chatbot materials, keeping them current, accurate, and reflective of the most common client issues.
Support the scoping, implementation, and ongoing maintenance of third-party tools and systems used by the Care team, from launch through steady-state operations.
Collaborate with Care team leads to identify recurring issues and gaps that would benefit from documentation, process changes, or product feedback.
Surface operational insights and trends from your live ops work to inform product and process improvement efforts.

Required Skills & Experience

5+ years in a customer support, customer success, or operations role, preferably at a high-growth tech company.
Comfortable reviewing support and operational data, spotting trends, and turning them into actionable insights for product and process decisions.
Excellent phone and written communication skills; you are confident, clear, and professional under pressure.
Strong problem-solving instincts, you can assess a situation quickly, act decisively, and communicate your decisions effectively.
Demonstrated ability to handle escalations and difficult conversations with composure and empathy.
Experience contributing to projects or cross-functional initiatives, with an ability to manage tasks and deadlines independently.
Collaborative and team-oriented, with a track record of going beyond your own role to support others.

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $65,000 - $75,000 per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. This is a remote position.

At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies.

Join our team and help bring do-good, feel-good eating to the world.

Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].

Apply Now

Refine Your Search

remote work from home client success jobs in austin, tx

Senior Customer Care Lead

Client Strategy Analyst

Client Success Specialist at IBT Apps

Client Success Manager

Customer Success Manager

Enterprise Customer Success Manager

Client Success Manager

Customer Success Associate

Customer Success Manager

Customer Success Manager, Payroll - Emerging Accounts

Senior Client Success Manager

Senior Customer Support Specialist

Customer Success Engineer

Client Implementation Manager

Customer Success Manager

Senior VP Client Delivery (m/f/d) in Austin, TX or remote US

Customer Success Manager

Customer Success Manager

Customer Success Manager (Mid Market/Enterprise)

Sr Customer Success Expert II

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