Top 151 Senior customer advocate Jobs in Austin, Tx

Member Services Advocate
SCAN Health Plan —Austin, TX
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Background check
- Word processing
- HIPAA
- Wellness program
- Paid holidays
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Senior Customer Success Manager
Supermetrics —Austin, TX
- $80,000 - $125,000 a year
- Remote
- English
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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7d
Enterprise Customer Success Manager
MariaDB plc —Austin, TX
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
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11d
Senior Customer Success Manager
Sitetracker —Austin, TX
- $150,000 - $160,000 a year
- Writing skills
- Senior level
- Negotiation
Senior Director, Product Management - Commercial Excellence
Bain & Co. —Austin, TX
- $179,500 - $230,500 a year
- Full-time
- Master's degree
- 8 years
- Bachelor's degree
- Wellness program
- Paid holidays
Quick Apply
Chemical Category Manager
Lab Alley —Austin, TX
- Overtime
- 3 years
- Product management
- Senior level
- Wellness program
- Disability insurance
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Software Engineering Manager
Lutron Electronics Co., Inc —Austin, TX
- Full-time
- Computer Science
- Office
- AWS
Sr. Account Manager, Employee Benefits
Higginbotham —Austin, TX
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Wellness program
- Paid holidays
Sr Customer Success Expert II
ForeFlight LLC —Austin, TX
- $102,000 - $125,000 a year
- Remote
- 5 years
- Senior level
- Communication skills
- Paid training
- Health insurance
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9d
Senior Customer Success Manager , Consumables, Health & Personal Care
Amazon.com Services LLC - A57 —Austin, TX
- $80,000 - $154,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
14d
Senior Customer Success Manager (US)
Dayshape —Austin, TX
- $110,000 - $140,000 a year
- Full-time
- ERP systems
- Senior level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
9d
Senior Customer Success Manager
Findhelp —Austin, TX
- Full-time
- 5 years
- Office
- Project management
- Paid training
- Paid parental leave
Quick Apply
1d
Executive Assistant
Doodle Labs —Austin, TX
- $80,000 - $100,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Quick Apply
Senior Customer Success Manager
Upshop —Austin, TX
- Research
- Presentation skills
- Bachelor's degree
Senior Product Manager
Accruent —Austin, TX
- $137,200 - $229,100 a year
- 8 years
- Bachelor's degree
- Product management
Medicaid Eligibility Advocate
St. David's Medical Center —Austin, TX
- Full-time
- Reliable transportation
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Customer Success Manager, Strategic Account Services
Amazon.com Services LLC —Austin, TX
- $80,000 - $140,000 a year
- Full-time
- Oracle
- Merchandising
- Analysis skills
- AD&D insurance
- Health insurance
Customer Success Manager
Wise Australia Investments —Austin, TX
- Hybrid work
- 5 years
- Office
- Product management
Community Engagement Lead
FluidStack —Austin, TX
- $115,000 - $200,000 a year
- Email
- Travel
- Fair chance
- Senior level
Senior Director, Customer Success (RapidScale)
Cox Communications —Austin, TX
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays

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Member Services Advocate

SCAN Health Plan -
Austin, TX

Quick Apply

Job Details

Full-time
$20.00 - $21.50 an hour

Benefits

Wellness program
Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Customer communication
Word processing
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Member Service Advocate
Location: Remote

The job

Serves members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims and any other aspects of plan benefits and services. Ensures member satisfaction by providing superior customer service and willingness to help at all time while maintaining a professional demeanor.

You will

Provides quality customer service by apply SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options.
Accurately explains benefits and plan options in person, via email or telephonically.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Consistently meets and/or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance.
Responds appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for member, as necessary through resolution of member issue.
Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed.
Participates in member calling projects as assigned by management to support the overall SCAN goal of membership retention.
Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Scan Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements.
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
Temporarily responds to routine member questions and concerns on specific medical group call queues as part of skill development.
Contributes to team effort by accomplishing related results as needed.
Actively support the achievement of SCAN’s Vision and Goals.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Your Qualifications

1-2 years call center or related customer service experience, required.
1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred.
Experience in the healthcare, insurance or pharmacy industry high desirable.
Ability to maintain calm demeanor at all times, including during highly charged situations.
Data entry and general computer skills (word processing, e-mail) required.
Effective communication (oral and written) skills. Professional/pleasant telephone manner required.
Ability to handle large call volume, while providing excellent customer service at all times required.
Demonstrated efficiency/effectiveness in an environment with a high call volume.

What's in it for you?

Base Pay Range: $20.00-$21.50
Work Mode: Remote
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Refine Your Search

senior customer advocate jobs in austin, tx

Member Services Advocate

Senior Customer Success Manager

Enterprise Customer Success Manager

Senior Customer Success Manager

Senior Director, Product Management - Commercial Excellence

Chemical Category Manager

Software Engineering Manager

Sr. Account Manager, Employee Benefits

Sr Customer Success Expert II

Senior Customer Success Manager , Consumables, Health & Personal Care

Senior Customer Success Manager (US)

Senior Customer Success Manager

Executive Assistant

Senior Customer Success Manager

Senior Product Manager

Medicaid Eligibility Advocate

Senior Customer Success Manager, Strategic Account Services

Customer Success Manager

Community Engagement Lead

Senior Director, Customer Success (RapidScale)

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