Top 306 Service desk associate Jobs in Austin, Tx

Front Desk Supervisor
Holiday Inn Austin Airport —Austin, TX
- From $18 an hour
- Part-time
- Background check
- Spanish
- Google Workspace
- Health insurance
- Dental insurance
Quick Apply
5d
Guest Experience Team Member - North West Austin
Emler Swim School —Austin, TX
- $13 - $17 an hour
- Part-time
- Working with children
- Entry level
- Paid training
Quick Apply
11d
Front Desk Associate
Advanced Pain Care —Austin, TX
- $18 - $22 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
Front Desk Associate
Orthopaedic Specialists of Austin —Austin, TX
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
Quick Apply
Front Desk Associate
Padel39 —Austin, TX
- $16 - $18 an hour
- 8 hour shift
- Organizational skills
- Computer skills
- Communication skills
- Opportunities for advancement
Customer Service, Patient Access Associate II
R1 RCM, Inc. —Austin, TX
- $16.61 - $22.95 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
Phone Attendant
White Lodging Services Corporation —Austin, TX
- From $17 an hour
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service, Patient Access Associate I
R1 RCM, Inc. —Austin, TX
- $16.12 - $23.21 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
Front Desk Concierge
The Aspenwood Company - The Village at the Triangle —Austin, TX
- $18.50 an hour
- Part-time
- HIPAA
- Ability to climb stairs
- High school diploma or GED
Quick Apply
9d
Front Desk Agent
White Lodging Services Corporation —Austin, TX
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Communication skills
- Paid parental leave
- Disability insurance
Quick Apply
PRN Front Desk Coordinator
Fresenius Medical Care —Austin, TX
- Part-time
- High school diploma or GED
- Clinic
- Perioperative Care
Hotel Front Desk Agent
Hyatt House —Austin, TX
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Day Spa Front Desk
Spa Dulce —Cedar Park, TX
- $18 - $21 an hour
- Part-time
- Bilingual
- Computer literacy
- Office
Quick Apply
6d
Help Desk Analyst
Texas State Technical College —Austin, TX
- Full-time
- Mid-level
- Windows
- US work authorization
4d
Front Desk Agent | Part Time
Omni Hotels & Resorts —Austin, TX
- Part-time
- Math
- Ability to stand for extended periods
- Entry level
Quick Apply
12d
Front Desk Agent - FT
Sage Hospitality —Austin, TX
- Full-time
- No experience needed
- English
- Hotel
3d
Front Desk Associate
D1 Training —Cedar Park, TX
- $15 - $20 an hour
- Part-time
- Adults
- Entry level
- Opportunities for advancement
- Flexible schedule
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Austin, TX
- Part-time
- Administrative experience
- Computer skills
- Communication skills
Part Time Guest Services
BMW of South Austin —Austin, TX
- Part-time
- Doctoral degree
- Dealership
- Ability to walk for extended periods
6d
Upper School Front Desk Receptionist
St. Michael's Prep —Austin, TX
- $18 - $26 an hour
- Online Application
- School experience
- Administrative experience
- High school diploma or GED

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Front Desk Supervisor

Holiday Inn Austin Airport -
Austin, TX

Quick Apply

Job Details

Part-time | Full-time
From $18 an hour
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Referral program

Qualifications

Computer operation
Google Workspace
Customer communication
Micros POS
Staff supervision
Hotel policy compliance
Serving clients
Team supervision
Managing teams in a customer support role
Customer service
Hotel and accommodations guest check-in
Hotel and accommodations guest special request handling
Managing hospitality teams
Hotel and accommodations guest inquiries
High school diploma or GED
Hotel and accommodations guest check-out
TABC Certification
Math
Cash register operations
Customer engagement
Typing
Productivity software
Hotel and accommodations guest issue escalation
Hotel and accommodations guest complaints handling
OPERA
General management
Food Handler Certification

Full Job Description

POSITION JOB DESCRIPTION

TITLE: Guest Service Supervisor

DEPARTMENT: Front Office

REPORTS TO: Operations Manager

SUMMARY

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

ESSENTIAL RESPONSIBILITIES

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Help develop Opera training procedures for associates.
Designated IHG Champion for the properties. Handles HeartBeat inquires (comments and complaints) and Enrollments.
Daily inspect and improve procedures in place in the area of 3rdparty reservations.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operates the hotel equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.

OTHER RESPONSIBILITIES

All other duties as assigned, requested, or deemed necessary by leadership.

SUPERVISORY DUTIES

10-30 associates

BEHAVIORAL FOCUS

At G Lodging, our core values which provide a guide for our decisions are:

Do the Right Thing: demonstrate empathy, honor and integrity in all that we do.
Think We, not Me: Together as a team we reach new heights in our work and community.
Be Your Best Self: We are engaged, move with purpose, and serve with enthusiasm.
Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.

CORE COMPETENCIES

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include:

Integrity and Respect
Communication
Innovation
Teamwork and Relationships
Hospitality
Job Excellence

POSITION QUALIFICATIONS

Education/Formal Training

High School diploma or equivalent

Experience

1 or more full years employment experience in a related potion with this company or other organization.

Knowledge/Skills

Requires supervision/management skills.
Be able to deal with guest escalation issues while working independently.
Requires understanding of all hotel front office procedures.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Ability to communicate information and hotel services to management and guests.
Must be able to read written communiques and monochrome computer screens.
Must be able to operate computer, calculator, and telephone keyboards, for cash handling and paperwork processing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of the hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work inside 95% of the time.

Job Types: Part-time, Full-time

Pay: From $18.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Experience:

Opera: 3 years (Required)
HotelKey: 1 year (Required)
Micros POS: 1 year (Required)
Google Workspace: 1 year (Required)

Language:

Spanish (Preferred)

License/Certification:

TABC Certification (Preferred)
Food Handler Certification (Preferred)

Location:

Austin, TX 78741 (Preferred)

Shift availability:

Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)

Ability to Commute:

Austin, TX 78741 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk associate jobs in austin, tx

Front Desk Supervisor

Guest Experience Team Member - North West Austin

Front Desk Associate

Front Desk Associate

Front Desk Associate

Customer Service, Patient Access Associate II

Phone Attendant

Customer Service, Patient Access Associate I

Front Desk Concierge

Front Desk Agent

PRN Front Desk Coordinator

Hotel Front Desk Agent

Day Spa Front Desk

Help Desk Analyst

Front Desk Agent | Part Time

Front Desk Agent - FT

Front Desk Associate

Patient Service/Front Desk Coordinator Part Time

Part Time Guest Services

Upper School Front Desk Receptionist

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