Top 66 Technical support team leader Jobs in Austin, Tx

Technical Support Engineer
Aristocrat —Austin, TX
- $62,300 - $115,700 a year
- Full-time
- Writing skills
- Mid-level
- SQL
- Health insurance
- Dental insurance
11d
Workstation Support Associate
Visa Technology and Operations LLC —Austin, TX
- $59,900 - $93,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Health savings account
Quick Apply
Field Technical Support Engineer (US)
Vitrox —Austin, TX
- Full-time
- Computer science
- Computer Science
- Customer service
- Free parking
- Health insurance
Desktop Support Technician | Part-Time | Moody Center
Oak View Group —Austin, TX
- $25 an hour
- Part-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- 401(k)
- 401(k) matching
IT Support Analyst
Construction Partners Inc. —Austin, TX
- On call
- Word processing
- Mid-level
- Travel
- Employee stock purchase plan
- Paid holidays
Quick Apply
Technical Support Specialist
Braze —Austin, TX
- $57,000 - $90,000 a year
- English
- Mid-level
- SQL
- Paid parental leave
- Health insurance
Quick Apply
Communications Desk Operations Specialist
Spectrum —Austin, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Work from home
- Opportunities for advancement
8d
Customer Support Engineer
KLA —Austin, TX
- $33.75 - $57.36 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Employee stock purchase plan
- Paid holidays
11d
IT Support Technician
Hard Rock Digital —Austin, TX
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
Quick Apply
Support Center Representative
University of Texas at Austin —Austin, TX
- From $42,000 a year
- Overtime
- Remote
- Spanish
- Analysis skills
- University
- Paid holidays
- Disability insurance
4d
Workplace Support Specialist – Austin
1Password —Austin, TX
- $85,000 - $119,000 a year
- Email
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Customer Support Engineer - PCB
KLA —Austin, TX
- $29.19 - $49.62 an hour
- Full-time
- Up to 50% travel
- Mid-level
- Ability to lift 50 pounds
- Employee stock purchase plan
- Paid holidays
Support Engagement Lead
Braze —Austin, TX
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Technical Support Engineering, Sr Engineer
Synopsys —Austin, TX
- $76,000 - $114,000 a year
- Schematics
- Customer service
- Bachelor of Science
Federal Technical Solutions Engineer
Arista Networks —Austin, TX
- Full-time
- Computer Science
- Mid-level
- Master's degree
Quick Apply
AI Application Support Team Lead (Austin)
Autonomize AI —Austin, TX
- Email
- Azure
- HIPAA
- Supervising experience
- Disability insurance
- Health insurance
Customer Support Engineer
KLA —Austin, TX
- $25.15 - $42.75 an hour
- Full-time
- Up to 50% travel
- Mid-level
- Windows
- Employee stock purchase plan
- Paid holidays
Software Support Specialist
HanAra Software —Austin, TX
- $65,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid parental leave
- Health savings account
Quick Apply
Customer Service Representative I
OriGen Biomedical —Austin, TX
- $19 - $22 an hour
- Google Workspace
- Microsoft Excel
- ERP systems
Quick Apply
Remote Major Incident Management Support Specialist (VA ESOM - Day Shift)
Kentro —Austin, TX
- $67,000 - $87,000 a year
- Full-time
- Computer Science
- Mid-level
- 8 years
- Health insurance
- Tuition reimbursement

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technical support team leader jobs near austin, tx

Technical Support Engineer

Aristocrat -
Austin, TX

Apply Now

Job Details

Full-time
$62,300 - $115,700 a year
11 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level!

What You'll Do

Manage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact.
Diagnose and investigate application, system, and data issues through hands-on technical analysis.
Identify root causes by examining logs, querying databases, and tracing issues through the codebase and system architecture.
Implement fixes and workarounds directly where appropriate, and bring up complex problems to senior engineers with clear findings and well-formed proposed solutions.
Collaborate with the wider engineering group to manage the delivery of bug fixes, patches, and enhancements. Make sure issues are recorded, prioritized, and addressed promptly.
Contribute to platform reliability by identifying patterns across tickets and bringing up underlying engineering issues before they escalate.
Build and maintain a structured knowledge base of known issues, root causes, resolutions, and workarounds. This makes it easier for the team to resolve issues faster over time and reduces repeat effort.
Continuously improve support documentation so that institutional knowledge is captured, searchable, and accessible to the whole team.
Communicate clearly with external customers on issue status, encouraged timelines, and resolution outcomes.

What We're Looking For

More than 2 years of experience working in technical support engineering, software engineering, or application support roles.
Ability to read, understand, and debug code — comfortable tracing an issue through application logic to find where things break.
Ability to write and interpret database queries to investigate data issues; familiarity with SQL is a strong foundation for this role.
Hands-on experience writing scripts in Python and/or Node.js for automation or tooling.
Comfortable working in Linux environments for log investigation and operational tasks.
Experience managing support workflows in Jira or similar ticketing tools.
Strong analytical and troubleshooting skills — capable of systematically working through a problem to identify its root cause.
Clear written and verbal communication skills, with confidence engaging directly with external customers.
Able to work within defined procedures while exercising good judgement on when to bring up issues.
Cooperative attitude and readiness to partner closely with engineering groups to ensure issues are fully addressed.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities

Our Values

All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen

Travel Expectations

None

Pay Range

$62,300 - $115,700 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Apply Now

Refine Your Search

technical support team leader jobs in austin, tx

Technical Support Engineer

Workstation Support Associate

Field Technical Support Engineer (US)

Desktop Support Technician | Part-Time | Moody Center

IT Support Analyst

Technical Support Specialist

Communications Desk Operations Specialist

Customer Support Engineer

IT Support Technician

Support Center Representative

Workplace Support Specialist – Austin

Customer Support Engineer - PCB

Support Engagement Lead

Technical Support Engineering, Sr Engineer

Federal Technical Solutions Engineer

AI Application Support Team Lead (Austin)

Customer Support Engineer

Software Support Specialist

Customer Service Representative I

Remote Major Incident Management Support Specialist (VA ESOM - Day Shift)

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