Top 74 Uk london Jobs in Austin, Tx

Technical Support Specialist
Lightspeed Systems —Austin, TX
- Hybrid work
- Computer Science
- Physical & Rehabilitation Medicine
- Windows
Quick Apply
Customer Success Associate
Beyonk —Austin, TX
- $50,000 - $55,000 a year
- Full-time
- Remote
- In-person
- Entry level
- Commercial
Quick Apply
Technical Support Specialist
Braze —Austin, TX
- $57,000 - $90,000 a year
- English
- Mid-level
- SQL
- Paid parental leave
- Health insurance
Quick Apply
Renewal Specialist
Lightspeed Systems —Austin, TX
- $60,000 - $65,000 a year
- Physical & Rehabilitation Medicine
- Mid-level
- Office
Quick Apply
9d
Revenue Operations Analyst
Lightspeed Systems —Austin, TX
- Monday to Friday
- Writing skills
- Physical & Rehabilitation Medicine
- Mid-level
Quick Apply
Enterprise Business Development Representative
Braze —Austin, TX
- $45,000 - $54,000 a year
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Portfolio Manager, Global Equities
Teza Technologies —Austin, TX
- $150,000 - $250,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
Senior Email Deliverability Consultant
Braze —Austin, TX
- $99,000 - $145,000 a year
- 3 years
- Continuous improvement
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Senior Creative Operations Lead, Brand
Braze —Austin, TX
- $110,000 - $202,000 a year
- 8 years
- Senior level
- Leadership
- Paid parental leave
- Health insurance
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Financial Analyst II
Braze —Austin, TX
- $61,000 - $96,000 a year
- Mid-level
- Organizational skills
- Paid parental leave
- Health insurance
Quick Apply
Industry Marketing Lead, Media, Entertainment, Sports & Gaming
Braze —Austin, TX
- $112,000 - $206,000 a year
- Bachelor of Science
- Research
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Portfolio Manager, Systematic Agriculture
Teza Technologies —Austin, TX
- Full-time
- Office
- Continuous improvement
- Senior level
- Dental insurance
Account Executive, Enterprise Retail
Braze —Austin, TX
- $150,000 - $163,500 a year
- 8 years
- Business development
- Travel
- Paid parental leave
- Health insurance
Quick Apply
Team Lead, Email Deliverability
Braze —Austin, TX
- $88,000 - $145,000 a year
- Supervising experience
- Mentoring
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Marketing Account Manager
Beyonk —Austin, TX
- $55,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Commercial
Quick Apply
Partner Account Director
Braze —Austin, TX
- $128,000 - $201,000 a year
- Travel
- Senior level
- 10 years
- Paid parental leave
- Health insurance
Quick Apply
8d
Senior Technical Product Manager, Content Platforms (Localization)
Braze —Austin, TX
- $132,000 - $232,000 a year
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Support Engagement Lead
Braze —Austin, TX
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Senior Solutions Consultant, Retail (SC3)
Braze —Austin, TX
- $105,000 - $200,000 a year
- Up to 50% travel
- Office
- Travel
- Paid parental leave
- Health insurance
Quick Apply
Recruiter II - Contract Role
Braze —Austin, TX
- Contract
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health insurance
Quick Apply

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Technical Support Specialist

Lightspeed Systems -
Austin, TX

Quick Apply

Job Details

Qualifications

Non-technical user support
Post-sales product instruction
Feature validation testing
Knowledge management
Network troubleshooting
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Phone communication
Bug Reporting (Quality assurance practices)
Windows
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
Help files
Records management
Bachelor's degree
Task prioritization
Customer engagement
SaaS platforms
Organizational skills
Customer service knowledge base
macOS
Customer support
End user technical writing
Online help documentation
Technical support via email
SaaS
Bachelor's degree in computer science

Full Job Description

At Lightspeed Systems, we help K–12 schools create safer, more effective digital learning environments. Our solutions empower IT teams, administrators, and educators to protect students, manage technology, and gain meaningful visibility into their digital ecosystems.

We're looking for a Technical Support Specialist who is passionate about technology, problem-solving, and delivering an exceptional customer experience. In this role, you'll serve as a trusted resource for customers, helping them troubleshoot issues, configure products, and maximize the value of their Lightspeed solutions.

As a Technical Support Specialist, you will provide front-line technical support across Lightspeed's product suite. You'll work directly with customers to diagnose issues, guide product configuration, and collaborate with Product and Engineering teams to resolve complex challenges.

This role combines technical troubleshooting, customer service, and cross-functional collaboration in a fast-paced SaaS environment.

NOTE: This is a hybrid role located in South Austin (near Dripping Springs). Sponsorship is not available for this position.

ABOUT THE ROLE

Provide technical support to customers through phone, email, chat, and other support channels.
Troubleshoot software, device, networking, and configuration-related issues across Lightspeed products.
Communicate proactively with customers regarding issue status, solutions, and best practices.
Assist customers with product setup, configuration, integrations, and ongoing usage.
Document, prioritize, and escalate product issues when necessary.
Monitor support queues and ensure timely resolution of customer requests in accordance with service level agreements.
Collaborate with Product and Engineering teams to identify trends, recurring issues, and product improvement opportunities.
Maintain accurate case documentation and troubleshooting records.
Test and validate fixes, configurations, and product updates as needed.
Stay current on Lightspeed products, operating systems, networking concepts, and industry technologies.
Contribute to knowledge base articles and internal documentation.
Support team initiatives and additional projects as assigned.

ABOUT YOU

Bachelor's degree in information technology, Computer Science, or a related field.
6+ months of technical support, help desk, or customer support experience.
Strong troubleshooting and problem-solving skills.
Familiarity with Windows and macOS operating systems.
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Excellent organizational skills and attention to detail.
Customer-first mindset with a passion for delivering exceptional service.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Team-oriented with a collaborative approach to problem solving.

ABOUT US

With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed's cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.

We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country.

ABOUT OUR ATX HQ

If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.

15,000 sq. ft. of open work area, offices, and huddle rooms
Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
A state-of-the-art fitness center (with outfitted locker rooms)
Physical therapist onsite regularly
Indoor and outdoor casual collaboration spots
Pet-friendly office environment
A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)

Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.

Quick Apply

Refine Your Search

uk london jobs in austin, tx

Technical Support Specialist

Customer Success Associate

Technical Support Specialist

Renewal Specialist

Revenue Operations Analyst

Enterprise Business Development Representative

Portfolio Manager, Global Equities

Senior Email Deliverability Consultant

Senior Creative Operations Lead, Brand

Financial Analyst II

Industry Marketing Lead, Media, Entertainment, Sports & Gaming

Portfolio Manager, Systematic Agriculture

Account Executive, Enterprise Retail

Team Lead, Email Deliverability

Marketing Account Manager

Partner Account Director

Senior Technical Product Manager, Content Platforms (Localization)

Support Engagement Lead

Senior Solutions Consultant, Retail (SC3)

Recruiter II - Contract Role

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