Top 2324 Vendor performance manager, customer support Jobs in Austin, Tx

Vendor Performance Manager, Customer Support
GFiber —Austin, TX
- $136,000 - $198,000 a year
- Weekends as needed
- Remote
- 5 years
- System design
- SQL
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Travel Manager
Saronic Technologies —Austin, TX
- Full-time
- 11+ years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
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Automation Manager
IT8 USA CORPORATION —Pflugerville, TX
- From $130,000 a year
- Full-time
- Spanish
- 5 years
- English
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3d
Mobile Trailer Mechanic II - 7am to 5pm
Cox Fleet —Pflugerville, TX
- Call employer
- Background check
- Writing skills
- DOT physical examination
- Health insurance
- Dental insurance
Quick Apply
Paint Specialist- Experienced Customer Service Representative (2 years)
Clement's Paint and Decorating —Austin, TX
- $17 - $19 an hour
- Full-time
- Spanish
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manager - Special Programs
Saronic Technologies —Austin, TX
- Full-time
- Engineering
- Office
- Travel
- Paid parental leave
- Paid holidays
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Senior Customer Success Manager - Moveworks
ServiceNow —Austin, TX
- $102,000 - $159,000 a year
- Online Application
- Residential
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Health insurance
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Mobile Diesel Mechanic II Mon - Fri 7am to 5pm
Cox Fleet —Austin, TX
- Monday to Friday
- Background check
- DOT physical examination
- Mid-level
- Health insurance
- Dental insurance
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Data Center Services Mechanical Commissioning Engineer
CAI —Austin, TX
- $91,300 - $107,300 a year
- Full-time
- Hybrid work
- Construction site
- 5 years
- English
- Disability insurance
- Health insurance
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IT Infrastructure Manager
Saronic Technologies —Austin, TX
- Full-time
- Computer Science
- System design
- Office
- Paid parental leave
- Paid holidays
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Marketing Manager – Multi-Location Retail
Fuse Staffing —Austin, TX
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Marketing
- Travel reimbursement
- Health savings account
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9d
BESS Superintendent
Summit Energy Group, LLC —Austin, TX
- $70 an hour
- Temporary
- Management
- Construction site
- Ability to walk for extended periods
- Health savings account
- Health insurance
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Property Manager
Solid Ground Storage —Elgin, TX
- From $22 an hour
- Full-time
- Mid-level
- Warehouse
- In-person
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Operations Manager
Confidential —Austin, TX
- $90,000 - $100,000 a year
- Full-time
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Operations Specialist, Forward Deployed Engineering
Saronic Technologies —Austin, TX
- Full-time
- Engineering
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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Mechanical Commissioning Engineer (Data Centers)
CAI —Austin, TX
- $72,800 - $85,500 a year
- Full-time
- Hybrid work
- Construction site
- Customer service
- English
- Disability insurance
- Health insurance
Quick Apply
AT&T Customer Specialist
Valley Solutions —Austin, TX
- $47,717.39 - $57,466.10 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Professional development assistance
- Flexible schedule
Quick Apply
11d
Sales Manager
ACT Security Group —Austin, TX
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- 3 years
- Driver's License
- Mileage reimbursement
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Firestop Project Manager/Estimator
Chaparral —Austin, TX
- $55,000 - $75,000 a year
- Full-time
- Construction site
- 5 years
- Mid-level
- Health insurance
- Dental insurance
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Project Manager - Turf Division (Bilingual )
Hellas Construction, Inc. —Cedar Park, TX
- $65,000 - $70,000 a year
- Full-time
- Spanish
- Civil engineering
- Microsoft Excel
- Health insurance
- Paid time off
Quick Apply

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vendor performance manager, customer support jobs near austin, tx

Vendor Performance Manager, Customer Support

GFiber -
Austin, TX

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Job Details

Full-time
$136,000 - $198,000 a year

Qualifications

Performance dashboard reports
Vendor relationship building
Google Sheets
Database systems
Managing teams in a customer support role
Dashboard creation
Dashboard creation support
Frontline customer support management
Global team management
SQL
Vendor relationship management
Technical project management
Cross-functional collaboration
Cross-functional team management
Call center management
Cross-functional communication
Excel data analysis

Full Job Description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least August 2, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description:

We are seeking a Call Center Vendor Manager to establish, manage, and optimize outsourced operations supporting specialty and general customer service groups. In this critical Individual Contributor (IC) role, you will be responsible for the end-to-end performance lifecycle: from architecting new workflows, defining KPIs to driving daily execution and continuous improvement. You will leverage data analysis, performance dashboards, and insightful reporting to hold vendors accountable for meeting KPIs. In addition, you will drive an improved customer experience through identifying and resolving process gaps, developing outage management strategies, contributing significantly to system design and migration, and creating impactful agent scripting/training. Your ability to design programs from scratch, build relationships within GFiber and at the vendor will be key to driving process improvements. You will need to be a master story teller translating complex business problems into simple actionable insights.

In this role, you'll:

Drive customer experience improvements by designing, launching, and managing vendor operations; define end-to-end workflows, workforce requirements, routing strategies, and KPIs to ensure efficient call handling and productivity.
Develop and implement pilot programs, agent scripts, and training modules; analyze vendor performance data, CSAT, and customer insights to identify trends, address process gaps, and drive continuous improvement in service quality and customer experience, including specific protocols for customer outages.
Proactively identify inefficiencies in existing processes and lead improvement initiatives; leverage a system-design mindset to contribute significantly to the transition from legacy systems to new platforms, designing and implementing solutions from the ground up.
Create, maintain, and evolve performance dashboards and reporting mechanisms; analyze data to visualize trends, measure vendor productivity against KPIs, and deliver actionable weekly insights to leadership and vendor partners.
Lead regular vendor performance reviews, presenting data-driven insights and strategic recommendations to manage relationships effectively, ensure accountability towards achieving operational targets, and align on performance management strategies.
Participate in an "On Call" rotation every 6 weeks, including nights, weekends, and holidays.

At a minimum we'd like you to have:

Bachelor's degree or equivalent practical experience.
5 years of experience in Internet Service Provider (ISP) operations.
7 years of experience in Call Center Vendor Management within Customer Service contact centers
Experience manipulating and analyzing large data sets in spreadsheets (Google Sheets , Creating Dashboards, pulling data from SQL tables) to performance manage results
Experience managing cross-functional and cross-regional teams in Project Management, Customer Service, Process Quality, and Process Optimization
Ability to travel 25% of the time domestically and to nearshore locations.

It's preferred if you have:

5 years of experience managing a team within an ISP (Internet Service Provider) or similar technical industry.
Experience with designing and implementing workflows, process improvements and systems or tools to work with external parties
Proven ability to drive back-office efficiency, monitoring, and KPI compliance.
Experience with influencing internal and partner organizations working with engineering, field operations, shared services, customer service, sales support in developing value propositions.
Problem-solving skills, with the ability to build and maintain capacity and budget
Experience in contract negotiations
Ability to adapt to change quickly and effectively while operating in a fast-paced, constantly evolving team environment; self-starter with an analytical mindset and ability to work independently on multiple initiatives at the same time

The US base salary range for this full-time position is between $136,000 - $198,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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Refine Your Search

vendor performance manager, customer support jobs in austin, tx

Vendor Performance Manager, Customer Support

Travel Manager

Automation Manager

Mobile Trailer Mechanic II - 7am to 5pm

Paint Specialist- Experienced Customer Service Representative (2 years)

Manager - Special Programs

Senior Customer Success Manager - Moveworks

Mobile Diesel Mechanic II Mon - Fri 7am to 5pm

Data Center Services Mechanical Commissioning Engineer

IT Infrastructure Manager

Marketing Manager – Multi-Location Retail

BESS Superintendent

Property Manager

Operations Manager

Operations Specialist, Forward Deployed Engineering

Mechanical Commissioning Engineer (Data Centers)

AT&T Customer Specialist

Sales Manager

Firestop Project Manager/Estimator

Project Manager - Turf Division (Bilingual )

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