Top 36 Application support manager Jobs in Austin Tx

Technical Operations Manager
TTEC Digital —Austin, TX
- $90,000 - $105,000 a year
- Full-time
- Remote
- Mid-level
- Contracts
- 2 years
- Health insurance
- Dental insurance
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Procurement Supervisor
LIBRARY AND ARCHIVES COMMISSION —Austin, TX
- $6,500 - $7,000 a month
- Overtime
- Writing skills
- Office
- Bachelor's degree
Senior Program Manager
UVeye —Austin, TX
- $95,000 - $120,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid holidays
- Health insurance
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Training Manager, WMS
DSV —Austin, TX
- $90,000 - $110,000 a year
- Email
- Spanish
- Computer literacy
- Writing skills
Development Data Analyst Lead
Caritas of Austin —Austin, TX
- $50,000 - $60,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Customer service
- Mid-level
- 403(b) matching
- Mileage reimbursement
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Key Account Manager - South Texas
Myriad Genetics Inc. —Austin, TX
- $235,796 - $274,746 a year
- Full-time
- 7 years
- Up to 50% travel
- Bachelor's degree
- Paid parental leave
- Health savings account
Finance Transformation Manager
Nutanix —Austin, TX
- $184,000 - $243,600 a year
- Full-time
- 5 years
- Finance
- Analysis skills
- Paid time off
- Parental leave
Senior AI Solution Manager
CohnReznick —Austin, TX
- Remote
- Azure
- Computer Science
- Bachelor's degree
- Paid time off
- Parental leave
Sr Manager, Digital Product Management
Charles Schwab —Austin, TX
- $117,000 - $195,500 a year
- Hybrid work
- Office
- SQL
- Product management
- Paid parental leave
- Employee stock purchase plan
5d
Utility Network GIS Consultant, Manager
PRICE WATERHOUSE COOPERS —Austin, TX
- $99,000 - $232,000 a year
- Computer Science
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
6d
Manager, Sales Effectiveness (Remote)
Aledade —Austin, TX
- Full-time
- Remote
- Bachelor of Science
- 8 years
- Analysis skills
- Paid parental leave
- Paid holidays
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Property & Casualty Insurance Claims Operations Consultant, Manager
PRICE WATERHOUSE COOPERS —Austin, TX
- $99,000 - $232,000 a year
- Mid-level
- Finance
- Bachelor's degree
- Paid holidays
- Health insurance
1d
Public Health Manager IV
Dept of State Health Services —Austin, TX
- $5,797.66 - $8,000.00 a month
- Online Application
- Office
- Master's degree
- Databases
Quick Apply
3d
Sr Manager, Engagement Partner
paypal —Austin, TX
- $137,500 - $236,500 a year
- Full-time
- Hybrid work
- PMP
- English
- Office
- Health insurance
- Paid time off
Scheduling Manager
Turner Construction Company —Austin, TX
- Construction site
- Data analysis skills
- Office
Houston Facilities Operations Manager, Texas McCombs
University of Texas at Austin —Austin, TX
- $65,000 - $70,000 a year
- Weekends as needed
- Classroom
- Microsoft Outlook
- Mid-level
- Retirement plan
5d
ERP AI Engineer - Manager
PRICE WATERHOUSE COOPERS —Austin, TX
- $99,000 - $232,000 a year
- 7 years
- Oracle
- Computer Science
- Paid holidays
- Health insurance
NetSuite ARM Functional Consultant – Manager
PRICE WATERHOUSE COOPERS —Austin, TX
- $99,000 - $232,000 a year
- Remote
- Oracle
- CPA
- Finance
- Paid holidays
- Health insurance
Manager, Advisor Platform Production Support and Integrations
Kestra Financial —Austin, TX
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- 401(k)
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SMO Platform Solution Manager
Health & Human Services Comm —Austin, TX
- $9,600 - $11,500 a month
- Online Application
- PMP
- 5 years
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
7d

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application support manager jobs near austin tx

Technical Operations Manager

TTEC Digital -
Austin, TX

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Job Details

Full-time
$90,000 - $105,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer relationship building

Full Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are looking for a Technical Operations Manager to join the Managed Services practice. This is a remote, telecommute role based in US.

In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.

In addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.) The Ops Manager also manages internal and external communications regarding the client engagement. The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support. Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement. This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.

What you will be doing:

Platform Operations Management

Management, trending and analysis of historical and existing support and change service requests
Prioritize work related to service requests for technical resources
Own completion of Change Management cycles and provide adequate visibility internally and externally.
Review daily/weekly/monthly platform statistics related to stability and capacity
Develop Action plans to resolve stability or capacity issues
Coordinate Incident / Service Request resolution activities from initiation to root cause analysis between Service Desk, Level II/III and management resources
Ensure certification of technical plans for major implementations and projects
Continuous development and exhibition of platform knowledge and effective application to the client environment
Ensure adherence with client regulations/policies; i.e., Incident/Problem/Change/Release Management/ITIL, etc.,

Timely and Effective Management of internal and external Communications

Organize and Lead regular client Operational status reviews
Coordinate account activities and communications with Account Management and support interactions and communications with relevant vendors
Maintain positive and professional demeanor when communicating internally and externally
Build strong business relationships with all engagement stakeholders
Act as a trusted advisor for client contacts
Distribute and discuss client “lessons learned” discoveries

Ensure Client Satisfaction with Managed Services Operations

Proactive “informal” check with client on Managed Services performance
Ensure client issues thoroughly triaged and SLA’s met
Conduct bi-annual client feedback discussion
Develop effective action plan to address negative client feedback and prevent recurrence of client issues
Communicate all client feedback to account management and staff
Management and assurance of escalations and timely and effective incident notifications
Drive the assurance of resource effort allocation to remain in alignment with client requirements
Arrange site visits with client to improve ICS/MS understanding of client mission

Ensure effective management of Commercial aspects

Assist account partners and Account Management with client interactions
Assist with the creation of SOW’s, Change Requests, RFP responses and other contract documentation
Tracking Project run rates, hours utilization and ensure proper invoicing
Pre-Implementation requirements compilation, LOE and Resource Management for small projects
Obtain solid knowledge of Managed Services offerings
Provide formal account status and communication with Account Partner and Account Managers
Provide important client information to peers and management to facilitate good business decisions
Work with account partners to identify relationship expansion opportunities

Manage effective transition of Support Activities

Integrate with and provide feedback to improve delivery methods
Ensure requisite support reference documentation is created
Provide direction for client transition to new support model
Manage client expectations for daily support and ongoing projects
Manage engagement scope and responsibilities

Skills and experience you bring:

2–4+ years of Technical Operations Management experience, ideally within contact center environments supporting cloud or on‑premises technologies
Proven client management capabilities, including relationship building, expectation setting, and issue resolution
Hands‑on experience delivering or managing Contact Center technologies, such as:
- Voice and data network operations
- Computer Telephony Integration (CTI)
- ACD and IVR platforms
- CRM systems and related integrations
Advanced organizational and coordination skills, with the ability to manage multiple operational priorities in a fast‑paced environment
Nice to have: foundational project management experience (task planning, timelines, cross‑functional coordination)

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

Medical, dental, vision

tax-advantaged health care accounts

financial and income protection benefits

paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

application support manager jobs in austin tx

Technical Operations Manager

Procurement Supervisor

Senior Program Manager

Training Manager, WMS

Development Data Analyst Lead

Key Account Manager - South Texas

Finance Transformation Manager

Senior AI Solution Manager

Sr Manager, Digital Product Management

Utility Network GIS Consultant, Manager

Manager, Sales Effectiveness (Remote)

Property & Casualty Insurance Claims Operations Consultant, Manager

Public Health Manager IV

Sr Manager, Engagement Partner

Scheduling Manager

Houston Facilities Operations Manager, Texas McCombs

ERP AI Engineer - Manager

NetSuite ARM Functional Consultant – Manager

Manager, Advisor Platform Production Support and Integrations

SMO Platform Solution Manager

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Platform Operations Management

Timely and Effective Management of internal and external Communications

Ensure Client Satisfaction with Managed Services Operations

Ensure effective management of Commercial aspects

Manage effective transition of Support Activities

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