Top 249 call center Jobs in austin tx

IT Help Desk Technician
GTS Technology Solutions —Austin, TX
- $21 an hour
- Weekends as needed
- Hybrid work
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Call Center Executive
TFLI Limited —Austin, TX
- $38,000 - $45,000 a year
- Full-time
- Research
- In-person
- Entry level
- Free parking
- Paid training
Quick Apply
Mortgage Loan Officer
New American Funding. —Austin, TX
- $75,000 - $300,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Insurance Customer Service Representative
Murphy Insurance Services —Austin, TX
- $21 - $25 an hour
- Full-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Sales Appointment Setter $15.00 per hour Plus Commissions and Bonuses
Energy One Windows of Austin —Round Rock, TX
- From $15 an hour
- Part-time
- 18 years or older
- Sales
- Customer service
- Paid training
- Opportunities for advancement
Quick Apply
Quality Assurance - Data Entry
DaBella —Austin, TX
- $19 - $20 an hour
- Full-time
- Continuous improvement
- Quality control
- In-person
- Health savings account
- Disability insurance
Quick Apply
10d
Inside Sales Representative (Remote)
Stress Free Auto Care —Austin, TX
- Mid-level
- Organizational skills
- Typing
- Paid holidays
- Health insurance
Quick Apply
Care Solutions Consultant
Honor —Austin, TX
- $19.90 - $22.10 an hour
- Weekends as needed
- Remote
- 3 years
- Bachelor's degree
- Home Health
- Disability insurance
- Health insurance
Quick Apply
Phone Advocate
The National Domestic Violence Hotline —Austin, TX
- $21.17 an hour
- Weekends as needed
- Remote
- Spanish
- English
- Windows
- Paid parental leave
- Health savings account
6d
Bilingual Customer Service Associate
Encoura —Austin, TX
- $16 an hour
- Weekends as needed
- Remote
- 18 years or older
- Spanish
- English
- Paid training
- Health insurance
Quick Apply
Remote- Customer Service Representative (Emergency Roadside)
VXI Global Solutions —Austin, TX
- From $18 an hour
- Weekends as needed
- Remote
- Background check
- High school diploma or GED
- Children
- Paid training
- Health insurance
Dispatcher, Public Safety
CapMetro —Austin, TX
- $26.20 - $27.50 an hour
- 8 hour shift
- High school diploma or GED
- Team management
- Children
Customer Experience Representative
Allergan Aesthetics —Austin, TX
- $16.00 - $29.80 an hour
- Full-time
- Hybrid work
- Microsoft Office
- High school diploma or GED
- Associate's degree
- Paid holidays
- Health insurance
11d
Customer Technical Support Specialist
SIR solutions —Austin, TX
- $19 - $21 an hour
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Service Representative ( $16/hr Remote)
Terminix —Austin, TX
- $16 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Remote Customer Service Representative
Afni, Inc. —Austin, TX
- $14.50 - $15.00 an hour
- 8 hour shift
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Customer Care Associate
Cotality —Austin, TX
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Inbound/Outbound Enrollment Specialist
Encoura —Austin, TX
- $13 an hour
- Full-time
- Remote
- 18 years or older
- Computer literacy
- English
- Paid training
- Work from home
Quick Apply
1d
Customer Service Representative (Multiple Locations)
Texas Workforce Commission —Austin, TX
- $3,127.54 a month
- Online Application
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- 401(k)
Customer Service Rep I
Dept of State Health Services —Austin, TX
- $2,694.33 - $3,946.25 a month
- Weekends as needed
- Military encouraged
- Computer skills
- In-person
Quick Apply

I want to receive the latest job alert for call center in austin tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near austin tx

Enrollment Specialist jobs in Austin, TX

Customer Service Representative jobs in Austin, TX

Call Center Representative jobs in Austin, TX

Quality Assurance Analyst jobs in Austin, TX

Inside Sales Representative jobs in Austin, TX

Loan Officer jobs in Austin, TX

Customer Experience Representative jobs in Austin, TX

Public Safety Officer jobs in Austin, TX

Technical Support Specialist jobs in Austin, TX

Bilingual Customer Service Associate jobs in Austin, TX

Helpdesk Technician jobs in Austin, TX

Generator Technician jobs in Fort Myers, Fl

Appointment Generator jobs in Sherman Oaks, Ca

Appointment Generator jobs in Kingwood, Tx

Appointment Generator jobs in Carlisle, Pa

Appointment Coordinator jobs in Remote

Appointment Generator jobs in Mount Clemens, Mi

Enrollment Specialist jobs in Fort Myers, Fl

Enrollment Specialist jobs in Portland, Or

Implementation Specialist jobs in Dallas, Tx

IT Help Desk Technician

GTS Technology Solutions -
Austin, TX

Quick Apply

Job Details

Full-time | Contract
$21 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Telephony
BMC Remedy
Call center experience
Windows
High school diploma or GED
IT
Customer support
Technical Proficiency
Active Directory
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

Job Title: IT Support Specialist III – DFPS Service Desk
Location: Austin, TX 78751
Job Type: Full-time | Contract | Long-term | Potential Contract-to-Hire
Schedule: Onsite; 40 hours per week, between the hours of Monday – Friday, 8:00 AM – 7:00 PM CT (some after-hours, weekends, or holidays may be required)

About the Role
GTS Technology Solutions is seeking an experienced IT Support Specialist III to join the DFPS Service Desk team supporting the Texas Health & Human Services Commission (HHSC).
The IT Support Specialist III provides Tier 1 support for DFPS end users by phone and email. You’ll troubleshoot hardware, software, telephony, and basic network issues, create and route tickets in BMC Helix ITSM, and help keep Texans working by resolving issues quickly and accurately. This role works under limited supervision with latitude for independent judgment.

What you’ll do

Answer DFPS Service Desk calls/emails during scheduled hours; resolve as many issues on first contact as possible.
Create, triage, and update tickets in BMC Helix ITSM; document caller info and technical details clearly.
Troubleshoot PCs, printers/peripherals, Microsoft products, telephony, and basic network/connectivity.
Monitor call trends; flag recurring issues and unusual situations; support UAT before new deployments.
Assign/route tickets, follow up on Critical priorities, and send escalation notices when SLAs are at risk.
Maintain current knowledge (known issues, broadcasts, deployment changes); contribute tips and documentation.
Develop/update procedures and training materials; mentor new agents; present briefings as needed.
Serve as backup to peers and may oversee daily operations in the absence of team leads.
Perform other duties to support 24×7/365 operations (evenings, weekends, holidays as required).

What you’ll bring

2+ years in IT troubleshooting and/or customer support in a help desk/call center or similar environment.
Proficiency creating and managing tickets in an ITSM tool or similar trouble ticketing software Is required (ex. BMC Helix).
Hands-on experience with Windows desktops, common software suites, peripherals, and basic network/telephony.
Clear, calm communication—able to translate technical steps for non-technical users (even under stress).
Strong documentation habits; ability to research/learn quickly and work both independently and as a team member.
Typing 45+ WPM and comfort with a high-volume, fast-paced queue.
Schedule flexibility to work within coverage windows listed above (including holidays as needed).
High school diploma/GED required

Nice to have (preferred)

CompTIA A+ and/or ITIL Foundation certification.
Experience with procedures/training content, user acceptance testing, and mentoring teammates.

Why GTS

Work that matters—supporting essential services for Texans.
Collaborative team, growth opportunities, and a culture that values ownership and service.

Other Requirements:

Must pass a satisfactory standard criminal background check per DFPS requirements upon hire.
Must have reliable transportation.

Work Environment:

Employees are expected to maintain a professional appearance appropriate to a business setting and in accordance with company policy.

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.
For more information about E-Verify, please visit E-Verify's official website.

Job Types: Full-time, Contract

Pay: $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Call center: 1 year (Preferred)
Active Directory: 1 year (Preferred)

Work Location: Hybrid remote in Austin, TX 78751

Quick Apply

Refine Your Search

call center jobs in austin tx

IT Help Desk Technician

Call Center Executive

Mortgage Loan Officer

Insurance Customer Service Representative

Sales Appointment Setter $15.00 per hour Plus Commissions and Bonuses

Quality Assurance - Data Entry

Inside Sales Representative (Remote)

Care Solutions Consultant

Phone Advocate

Bilingual Customer Service Associate

Remote- Customer Service Representative (Emergency Roadside)

Dispatcher, Public Safety

Customer Experience Representative

Customer Technical Support Specialist

Customer Service Representative ( $16/hr Remote)

Remote Customer Service Representative

Customer Care Associate

Inbound/Outbound Enrollment Specialist

Customer Service Representative (Multiple Locations)

Customer Service Rep I

I want to receive the latest job alert for call center in austin tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected