Customer Success Renewal Specialist
BigCommerce —Austin, TX
- $61,635 - $104,236 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Communication skills
Customer Experience Rep II
Allergan Aesthetics —Austin, TX
- $18.60 - $33.20 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Rep II
Allergan Aesthetics —Austin, TX
- $18.60 - $33.20 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Support Specialist
Austin Capital Bank —Austin, TX
- Full-time
- Office
- 3 years
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
2d
Client Strategy Analyst
Prelim —Austin, TX
- $130,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- US work authorization
- Dental insurance
- 401(k)
3d
Student Specialist
CodeWizardsHQ —Austin, TX
- $20 an hour
- Weekends as needed
- Remote
- Computer science
- Sales
- No experience needed
Implementation Specialist
Fourth —Austin, TX
- Remote
- Mid-level
- 3 years
- Leadership
- Health insurance
- Dental insurance
Client Support Specialist
Ontic Technologies —Austin, TX
- $65,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health savings account
- Health insurance
Talent Specialist - Americas
YETI —Austin, TX
- Full-time
- Mid-level
- Office
- Bachelor's degree
4d
Customer Success Specialist
Fagron —Austin, TX
- $20 - $24 an hour
- Online Application
- ERP systems
- Office
- High school diploma or GED
- Free parking
- Health savings account
Quick Apply
4d
Client Success Specialist – Track & Field
FloSports, Inc. —Austin, TX
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Disability insurance
- Health insurance
11d
Enterprise Customer Experience Specialist
Restaurant365 —Austin, TX
- $70,000 - $98,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- 401(k) matching
Quick Apply
AI Operations Specialist - STEM
1840 & Company —Austin, TX
- $46.00 - $57.50 an hour
- Full-time
- Remote
- Doctoral degree
- Computer Science
- English
7d
Sr Customer Success Expert II
ForeFlight LLC —Austin, TX
- $102,000 - $125,000 a year
- Remote
- 5 years
- Senior level
- Communication skills
- Paid training
- Health insurance
Quick Apply
Member Experience Specialist, Phone Support
Base Power Company —Austin, TX
- Full-time
- 1 year
- Communication skills
- Entry level
Quick Apply
Senior Customer Support Specialist
Fyxer —Austin, TX
- $75,000 - $85,000 a year
- Full-time
- Remote
- Continuous improvement
- Senior level
- Communication skills
Quick Apply
Customer Experience Specialist
Education Service Center Region XIII —Austin, TX
- $49,743 a year
- Weekends as needed
- Writing skills
- Office
- Administrative experience
Member Experience Specialist
Base Power Company —Austin, TX
- Full-time
- Writing skills
- Entry level
- Under 1 year
Quick Apply
Client Success Specialist at IBT Apps
Aventra —Austin, TX
- Full-time
- Remote
- 5 years
- Senior level
- Communication skills
Quick Apply
Site Content Specialist
YETI —Austin, TX
- Full-time
- Marketing
- Salesforce
- Merchandising
4d

I want to receive the latest job alert for customer success specialist in austin tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success specialist jobs near austin tx

Senior Customer Service Representative jobs in Austin, TX

Customer Experience Representative jobs in Austin, TX

Client Services Specialist jobs in Remote

Customer Success Manager jobs in Austin, TX

Operations Associate jobs in Austin, TX

Content Specialist jobs in Austin, TX

Recruiter jobs in Austin, TX

Customer Success Specialist jobs in Austin, TX

Customer Experience Specialist jobs in Austin, TX

Member Experience Specialist jobs in Austin, TX

Customer Specialist jobs in Austin, TX

Senior Support Specialist jobs in Austin, TX

Implementation Specialist jobs in Austin, TX

Senior Customer Service Representative jobs in Glenview, IL

Remote Customer Success jobs in Dallas, TX

Senior Customer Service Representative jobs in Louisiana

Customer Advocate jobs in Remote

Senior Customer Service Representative jobs in El Cerrito, CA

Eventide Senior Living jobs in Fargo, ND

Senior Customer Service Representative jobs in Indianapolis, IN

Customer Success Renewal Specialist

BigCommerce
Austin, TX

Apply Now

Job Details

Full-time
$61,635 - $104,236 a year

Qualifications

Customer communication

Full Job Description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

Named a 2026 "Best Place to Work" in Austin, BigCommerce is seeking a Customer Success Renewal Specialist within our Customer Success Services (CSS) Team. As a Renewals Specialist, you will be a part of building a new team at BigCommerce that is responsible for identifying at-risk customers, negotiating renewal terms, and closing deals. The Renewals Specialist will report to the Renewals Manager and will also work closely with the Sales and Customer Success teams to ensure that our customers are getting the most out of our platform. You will deal directly with merchants to understand issues they are facing, how we can improve our products and services, and how we can retain their business.

What You’ll Do:

Identify at-risk customers and develop renewal strategies to prevent churn.
Maintain consistent customer engagement throughout the renewal sales cycle.
Utilize your exceptional knowledge of BC platform, services, and ecosystem to solve any outstanding merchant concerns and negotiate multi-year subscription renewals to retain their business.
Assist with closing renewal deals and ensuring that all renewals are on time and within budget.
Identify and close upsell/cross-sell deals during the renewal engagement; maintain opportunities for these transactions.
Gather information about merchant concerns and work with CSS leadership to develop meaningful retention and renewal strategies based on merchant feedback.
Analyze merchant behavior and communicate with Product and Business Development teams to improve product functionality and resolve issues.
Work closely and coordinate renewal activity with the Sales and Customer Success teams so that all internal teams are kept informed.
Assess merchant accounts for areas of opportunity through strategic partners and/or optimize platform usage for increased success.
Develop solutions for improving customer satisfaction and creating lifelong promoters of our brand.
Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization.

Who You Are:

Minimum 2 years’ in renewal or sales role with a strong foundation in negotiation tactics preferred.
Experience in a customer-facing, service-oriented role is required
Exceptional written and verbal communication skills; excellent ability to diﬀuse difficult situations, create a clear path to resolution with owners and dates, and secure buy-in from internal and external stakeholders to deliver.
A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence.
An ability to remain calm, empathetic, patient, and professional in stressful situations.
Proficient with software applications like MS Oﬀice, Google Workspace, and Tableau; experience with Salesforce CRM and Zendesk preferred.
Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together.
Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation.

#LI-KE1

#LIHYBRID

(Pay Transparency Range: $61,635.00 - $104,236.00)

Compensation Transparency

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce will never:

require payment of recruitment fees from candidates;
request personally identifiable information through unsanctioned websites or applications;
attempt to solicit money from you as part of the hiring process or as part of an employment offer;
solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

Apply Now

Refine Your Search

customer success specialist jobs in austin tx

Customer Success Renewal Specialist

Customer Experience Rep II

Customer Service Rep II

Customer Support Specialist

Client Strategy Analyst

Student Specialist

Implementation Specialist

Client Support Specialist

Talent Specialist - Americas

Customer Success Specialist

Client Success Specialist – Track & Field

Enterprise Customer Experience Specialist

AI Operations Specialist - STEM

Sr Customer Success Expert II

Member Experience Specialist, Phone Support

Senior Customer Support Specialist

Customer Experience Specialist

Member Experience Specialist

Client Success Specialist at IBT Apps

Site Content Specialist

I want to receive the latest job alert for customer success specialist in austin tx

Related Searches

Explore jobs in more locations

Welcome to the Agentic Commerce Era

Compensation Transparency

Inclusion and Belonging

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Job Seeker Tools

Employer Tools

Browse

Stay Connected