Top 120 Head of customer experience Jobs in Austin Tx

Head of Customer Support Operations
Sensi.AI —Austin, TX
- Full-time
- Hybrid work
- Office
- Home Health
- Senior level
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Head of Performance Partnerships
HubSpot —Austin, TX
- $163,500 - $261,600 a year
- Remote
- 7 years
- English
- Analysis skills
Quick Apply
8d
Head Administrator STM 465
Southern Tire Mart LLC —Austin, TX
- Overtime
- 18 years or older
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Quick Apply
Head of Digital
Nood —Austin, TX
- Full-time
- Remote
- Management
- Travel
- Senior level
- Health insurance
- Dental insurance
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Head of Product Marketing
Privy —Austin, TX
- $140,000 - $200,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Analytics
- Paid parental leave
- Dental insurance
Quick Apply
Head of Sales, Corporate Cafe Solutions
Zerocater —Austin, TX
- $225,000 - $250,000 a year
- 8 hour shift
- Remote
- 8 years
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Paid holidays
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Head of Commercial Partnerships, Advanced Energy Technologies
Google —Austin, TX
- $222,000 - $309,000 a year
- Full-time
- 6 years
- Bachelor's degree
- Contracts
- Paid holidays
- Disability insurance
Head Golf Course Mechanic | Barton Creek Country Club
Omni Hotels & Resorts —Austin, TX
- Full-time
- Clean driving record
- Mechanic experience
- 5 years
Quick Apply
Chief Architect, Retail
Bain & Co. —Austin, TX
- $195,500 - $239,500 a year
- Full-time
- Azure
- Inventory management
- 11+ years
- Wellness program
- Paid holidays
Quick Apply
Chief Information Technology Officer (CITO)
The HT Group —Austin, TX
- $250,000 - $300,000 a year
- Office
- Continuous improvement
- Senior level
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Chief Information Technology Officer (CITO)
The HT Group —Austin, TX
- $250,000 - $300,000 a year
- Office
- Continuous improvement
- Senior level
Quick Apply
Head of Education & Community
Siena AI —Austin, TX
- Full-time
- Remote
- Sales
- Writing skills
- Senior level
Administrative Assistant to the Head Start Director
Child, Inc. —Austin, TX
- $26.09 an hour
- Overtime
- Office
- High school diploma or GED
- 2 years
Quick Apply
Head of Partnerships
Lokalise —Austin, TX
- $105,000 - $267,000 a year
- Full-time
- Remote
- Travel
- US work authorization
- Senior level
- Health insurance
- Flexible schedule
Quick Apply
2d
Head of Trading Cards eBay Live
eBay Inc. —Austin, TX
- $126,800 - $204,000 a year
- Full-time
- Sales
- Bachelor of Science
- Analysis skills
- Paid time off
- Parental leave
5d
Head of Sales, Channel Sales, Amazon Business
Amazon.com Services LLC —Austin, TX
- $148,000 - $200,300 a year
- Full-time
- Product management
- Recruiting
- Senior level
- AD&D insurance
- Health insurance
Head of Media
Rex Teams —Austin, TX
- Full-time
- Remote
- Management
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
12d
Head of Strategic Partnerships
Absentia Labs —Austin, TX
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Senior level
- Commercial
Quick Apply
Director, Global Head of Recruiting
SonarSource —Austin, TX
- Full-time
- Background check
- Office
- Senior level
3d
Head of Investor Relations
Ambiq Micro, Inc. —Austin, TX
- Writing skills
- Office
- Senior level
Quick Apply

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head of customer experience jobs near austin tx

Head of Customer Support Operations

Sensi.AI -
Austin, TX

Quick Apply

Job Details

Full-time

Qualifications

Knowledge management
Customer communication
Project development phase management
Defect resolution root cause analysis
Data analysis reporting
Managing teams in a customer support role
Tooling
Customer satisfaction tracking
Process design
Scalable systems
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
B2B business model
Customer engagement
Customer support ticket management
B2B
Leading team collaboration initiatives
Scalability
Customer support
Problem management
Systems analysis
Process improvement planning
Business operations
AI-driven automation
Achieving project delivery timelines
Cross-functional team management
Automation tools
Project stakeholder communication
Cross-functional communication

Full Job Description

Why Join Sensi.AI

Sensi.AI is transforming the world of home care through agentic AI, and we're just getting started. As a hyper-growth startup, every team member has the opportunity to make a real impact on people's lives while working as part of a global, collaborative team in a flexible hybrid environment.

About The Role

We're looking for a Senior Manager, Customer Support Operations to help strengthen and scale the next chapter of Sensi.AI's support organization. Sensi has built a strong support foundation across customer communication, issue resolution, hardware, software, connectivity, and data workflows. As we continue to scale, we're investing in a more proactive, data-driven, and AI-enabled support operating model that gives our teams-and our customers-a stronger experience. This role will own the operating system behind Support: reporting, Voice of Customer programs, escalation design, cross-functional rhythms, support processes, AI/tooling adoption, and operational projects that improve visibility, consistency, and customer outcomes. You will work closely with the Support Manager and partner across Product, R&D, Customer Success, Implementation, Operations, and Leadership to identify trends, resolve root causes, and prevent recurring issues.

This is not a day-to-day ticket management role. It is a senior operator role for someone who can zoom out, connect support insights to business impact, and build scalable processes while staying close enough to the customer experience to know what matters. This role is based in Austin, TX, with a hybrid work setup; three days a week in the office are required.

Key Responsibilites

Build executive reporting and dashboards that give leadership clear visibility into support health, SLA performance, CSAT, trends, risks, recurring issues, and customer impact.
Lead Voice of Customer programs that turn support data, feedback, escalations, and recurring issues into actionable insights for Product, R&D, CS, Implementation, and Operations.
Drive operational and cross-functional projects from diagnosis through execution, including scope, owners, timelines, rollout plans, adoption tracking, and measurable outcomes.
Improve scalable processes for SLAs, prioritization, ticket categorization, QA, knowledge management, customer communications, and cross-functional handoffs.
Own the support operating cadence, including performance reviews, escalation reviews, root-cause analysis, feedback loops, leadership readouts, and continuous improvement rhythms.
Serve as the senior owner for major customer escalations and high-impact incidents, ensuring urgency, clarity, executive-ready communication, alignment, and resolution accountability.
Evaluate and optimize AI-powered support tools, automation, self-service resources, and knowledge systems that improve customer experience and team capacity without sacrificing quality or judgment.
Partner closely with the Support Manager to help the team scale with stronger structure, clarity, accountability, coaching, and proactive problem solving.
Help Support evolve into a strategic customer intelligence function that allows Sensi.AI to scale smarter, not just respond faster.

Requirements:

Customer support operations leadership: You have experience scaling support processes, reporting, operating rhythms, and customer-facing systems in a fast-moving B2B environment.
Operations and project management discipline: You can translate complex priorities into clear plans, owners, timelines, milestones, rollout plans, and measurable outcomes.
Analytical operator: You use data to identify patterns, separate symptoms from root causes, prioritize action, and communicate insights clearly to leadership.
Voice of Customer builder: You know how to turn support interactions, escalations, and feedback into structured insights that drive product, process, customer education, and operational improvements.
Cross-functional leader: You can partner effectively with Product, R&D, Customer Success,
Implementation, Operations, and Leadership to solve customer issues and prevent repeat friction.
Executive communicator: You can simplify complex issues, lead high-stakes customer escalations, and communicate clearly with internal leaders and customer stakeholders.
Systems thinker: You see process gaps, tooling opportunities, and recurring issues as chances to build scalable systems, not just one-off fixes.
AI and tools mindset: You are excited about the future of support, including AI, automation, knowledge management, self-service, and proactive customer operations.
Builder mindset: You are energized by improving and scaling a strong foundation, bringing structure, clarity, and accountability while staying practical and hands-on where needed.
Startup adaptability: You thrive in fast-moving environments, operate with ownership, and know how to balance urgency, customer experience, and operational discipline.

Sensi.AI celebrates diversity and upholds equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal, state, or local laws and ordinances

Quick Apply

Refine Your Search

head of customer experience jobs in austin tx

Head of Customer Support Operations

Head of Performance Partnerships

Head Administrator STM 465

Head of Digital

Head of Product Marketing

Head of Sales, Corporate Cafe Solutions

Head of Commercial Partnerships, Advanced Energy Technologies

Head Golf Course Mechanic | Barton Creek Country Club

Chief Architect, Retail

Chief Information Technology Officer (CITO)

Chief Information Technology Officer (CITO)

Head of Education & Community

Administrative Assistant to the Head Start Director

Head of Partnerships

Head of Trading Cards eBay Live

Head of Sales, Channel Sales, Amazon Business

Head of Media

Head of Strategic Partnerships

Director, Global Head of Recruiting

Head of Investor Relations

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