Top 142 helpdesk support Jobs in austin tx

IT Help Desk Technician
GTS Technology Solutions —Austin, TX
- $21 an hour
- Weekends as needed
- Hybrid work
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst
SHI International Corporation —Austin, TX
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Remote- Customer Service Representative (Emergency Roadside)
VXI Global Solutions —Austin, TX
- From $18 an hour
- Weekends as needed
- Remote
- Background check
- High school diploma or GED
- Children
- Paid training
- Health insurance
Help Desk Technician
Curative HR LLC —Austin, TX
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
Service Desk Analyst
Flash —Austin, TX
- $55,000 - $79,000 a year
- On call
- English
- Mid-level
- Office
- Free parking
- Health insurance
IT Support Technician I
We Are Blood —Austin, TX
- $19 - $22 an hour
- Weekends as needed
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative - Day Shift
Allied Tech —Austin, TX
- $50,000 - $62,000 a year
- 8 hour shift
- Remote
- Mid-level
- 1 year
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
10d
IT Support Specialist
Ontic Technologies —Austin, TX
- $80,000 - $90,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Health savings account
- Health insurance
10d
Customer Care Associate
Cotality —Austin, TX
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Helpdesk Administrator
T1 Energy —Austin, TX
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick Apply
Help Desk Support Technician
ALCON DTS —Austin, TX
- Full-time
- Google Workspace
- Azure
- Mid-level
- Disability insurance
- Dental insurance
CRSP Support Technician
University of Texas at Austin —Austin, TX
- From $70,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
IT Help Desk Engineer
CyberStreams —Austin, TX
- Computer science
- Azure
- Computer Science
- Paid training
- Paid holidays
IT Support Desk Engineer
Server At Work, LLC —Austin, TX
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Engineer
Allen Control Systems —Austin, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Production Support Analyst
Netgate —Austin, TX
- $65,000 - $78,000 a year
- Weekends as needed
- Azure
- Mid-level
- AWS
IT Help Desk II
Alpha Net Consulting LLC —Austin, TX
- $18.00 - $18.50 an hour
- Contract
- Mid-level
- Organizational skills
- In-person
Quick Apply
3d
Customer Support Representative
Tmdsales —Round Rock, TX
- $20 - $27 an hour
- Full-time
- Computer literacy
- Merchandising
- Conflict management
- Paid training
- Health insurance
Quick Apply
19h
Customer Support Representative - Day Shift
Allied Tech —Austin, TX
- $55,000 - $68,000 a year
- 8 hour shift
- Remote
- Mid-level
- 1 year
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
10d
Customer Support Representative - Swing Shift
Allied Tech —Austin, TX
- $58,000 - $71,000 a year
- 8 hour shift
- Remote
- Mid-level
- 1 year
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
10d

I want to receive the latest job alert for helpdesk support in austin tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near austin tx

IT Help Desk Technician

GTS Technology Solutions -
Austin, TX

Quick Apply

Job Details

Full-time | Contract
$21 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Telephony
BMC Remedy
Call center experience
Windows
High school diploma or GED
IT
Customer support
Technical Proficiency
Active Directory
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

Job Title: IT Support Specialist III – DFPS Service Desk
Location: Austin, TX 78751
Job Type: Full-time | Contract | Long-term | Potential Contract-to-Hire
Schedule: Onsite; 40 hours per week, between the hours of Monday – Friday, 8:00 AM – 7:00 PM CT (some after-hours, weekends, or holidays may be required)

About the Role
GTS Technology Solutions is seeking an experienced IT Support Specialist III to join the DFPS Service Desk team supporting the Texas Health & Human Services Commission (HHSC).
The IT Support Specialist III provides Tier 1 support for DFPS end users by phone and email. You’ll troubleshoot hardware, software, telephony, and basic network issues, create and route tickets in BMC Helix ITSM, and help keep Texans working by resolving issues quickly and accurately. This role works under limited supervision with latitude for independent judgment.

What you’ll do

Answer DFPS Service Desk calls/emails during scheduled hours; resolve as many issues on first contact as possible.
Create, triage, and update tickets in BMC Helix ITSM; document caller info and technical details clearly.
Troubleshoot PCs, printers/peripherals, Microsoft products, telephony, and basic network/connectivity.
Monitor call trends; flag recurring issues and unusual situations; support UAT before new deployments.
Assign/route tickets, follow up on Critical priorities, and send escalation notices when SLAs are at risk.
Maintain current knowledge (known issues, broadcasts, deployment changes); contribute tips and documentation.
Develop/update procedures and training materials; mentor new agents; present briefings as needed.
Serve as backup to peers and may oversee daily operations in the absence of team leads.
Perform other duties to support 24×7/365 operations (evenings, weekends, holidays as required).

What you’ll bring

2+ years in IT troubleshooting and/or customer support in a help desk/call center or similar environment.
Proficiency creating and managing tickets in an ITSM tool or similar trouble ticketing software Is required (ex. BMC Helix).
Hands-on experience with Windows desktops, common software suites, peripherals, and basic network/telephony.
Clear, calm communication—able to translate technical steps for non-technical users (even under stress).
Strong documentation habits; ability to research/learn quickly and work both independently and as a team member.
Typing 45+ WPM and comfort with a high-volume, fast-paced queue.
Schedule flexibility to work within coverage windows listed above (including holidays as needed).
High school diploma/GED required

Nice to have (preferred)

CompTIA A+ and/or ITIL Foundation certification.
Experience with procedures/training content, user acceptance testing, and mentoring teammates.

Why GTS

Work that matters—supporting essential services for Texans.
Collaborative team, growth opportunities, and a culture that values ownership and service.

Other Requirements:

Must pass a satisfactory standard criminal background check per DFPS requirements upon hire.
Must have reliable transportation.

Work Environment:

Employees are expected to maintain a professional appearance appropriate to a business setting and in accordance with company policy.

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.
For more information about E-Verify, please visit E-Verify's official website.

Job Types: Full-time, Contract

Pay: $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Call center: 1 year (Preferred)
Active Directory: 1 year (Preferred)

Work Location: Hybrid remote in Austin, TX 78751

Quick Apply

Refine Your Search

helpdesk support jobs in austin tx

IT Help Desk Technician

Help Desk Analyst

Remote- Customer Service Representative (Emergency Roadside)

Help Desk Technician

Service Desk Analyst

IT Support Technician I

Customer Service Representative - Day Shift

IT Support Specialist

Customer Care Associate

Helpdesk Administrator

Help Desk Support Technician

CRSP Support Technician

IT Help Desk Engineer

IT Support Desk Engineer

IT Help Desk Engineer

Production Support Analyst

IT Help Desk II

Customer Support Representative

Customer Support Representative - Day Shift

Customer Support Representative - Swing Shift

I want to receive the latest job alert for helpdesk support in austin tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected