Top 45 Hotel front desk supervisor Jobs in Austin Tx

Guest Service Supervisor/Front Desk Supervisor
Cambria & Even Hotel Austin Uptown near the Domain —Austin, TX
- From $19 an hour
- Full-time
- Bar
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
4d
Front Office Manager
Residence Inn Austin Northwest —Austin, TX
- $24 - $26 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Hotel
- Wellness program
- Commuter assistance
Quick Apply
2d
Front Desk Supervisor - Hilton Austin
Hilton —Austin, TX
- Full-time
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
Front Office Supervisor
1 Hotel Austin, L.L.C. —Austin, TX
- Weekends as needed
- English
- Mid-level
- Hotel
Guest Experience Manager (Department Head)
Four Seasons —Austin, TX
- Weekends as needed
- Mid-level
- Residential
- Hotel
- Paid parental leave
- Paid holidays
Front Desk Manager - Moxy Austin University
White Lodging Services Corporation —Austin, TX
- Mid-level
- Hotel
- Supervising experience
- Paid parental leave
- Disability insurance
Quick Apply
Front Desk Host - Austin Proper Hotel
PROPER AUSTIN HM LLC —Austin, TX
- Residential
- Hotel
- High school diploma or GED
Quick Apply
Assistant Front Office Manager | Thompson Hotel Austin/tommie Austin
Thompson Austin - 5th and Brazos —Austin, TX
- Weekends as needed
- Mid-level
- Residential
- Hotel
- Employee stock purchase plan
- Paid holidays
3d
Front Office Supervisor
AC Hotel Austin Hill Country —Austin, TX
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Dual Front Desk Manager - The Otis Hotel Austin
White Lodging Services Corporation —Austin, TX
- Hotel
- In-person
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Front Desk Supervisor
White Lodging Services Corporation —Austin, TX
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Paid parental leave
- Disability insurance
Quick Apply
10d
Front Desk Supervisor
Residence Inn Austin Northwest —Austin, TX
- $18 - $20 an hour
- Ability to walk for extended periods
- Mid-level
- Hotel
- Wellness program
- Commuter assistance
Quick Apply
Assistant Rooms Operations Manager
Marriott International, Inc —Austin, TX
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Office Manager
Hyatt Centric Congress Avenue Austin —Austin, TX
- Weekends as needed
- Inventory management
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
2d
Front Office Manager
Hampton Inn & Suites Austin University Capitol —Austin, TX
- Mid-level
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
5d
Hotel Front Desk Supervisor
Hyatt House —Austin, TX
- Full-time
- Mid-level
- Hotel
- Budgeting
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Manager
IHG Extended Stay Brand —Austin, TX
- $43,000 - $47,500 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Guest Services Agent
Marriott Courtyard Austin Pflugerville Hotel and Conference Center —Pflugerville, TX
- $16 - $17 an hour
- Full-time
- English
- Hotel
- Typing
- Health insurance
- Dental insurance
Quick Apply
9d
Front Office Manager
Fairfield Inn & Suites Austin Buda —Buda, TX
- $17 - $19 an hour
- Full-time
- Word processing
- Mid-level
- Windows
Quick Apply
Part Time Front Desk Agent- Hotel Magdalena
Hotel Magdalena —Austin, TX
- Part-time
- Hotel
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
2d

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Guest Service Supervisor/Front Desk Supervisor

Cambria & Even Hotel Austin Uptown near the Domain -
Austin, TX

Quick Apply

Job Details

Full-time
From $19 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount

Qualifications

Computer operation
Customer communication
Staff supervision
Hotel policy compliance
Serving clients
Team supervision
Managing teams in a customer support role
In-person customer service
Managing hospitality teams
High school diploma or GED
Math
Cash register operations
Customer engagement
Customer issue escalation
Typing
Hotel and accommodations guest complaints handling
General management
Hotel experience

Full Job Description

POSITION JOB DESCRIPTION

TITLE: Guest Service Supervisor

DEPARTMENT: Front Office

REPORTS TO: Front Office Manager

SUMMARY

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

ESSENTIAL RESPONSIBILITIES

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Help track and develop Choice Advantage training procedures for associates.
In charge of driving Choice Privileges enrollments for the property. Handles Medallia inquires (comments and complaints) and Enrollments.
Daily inspect and improve procedures in place in the area of 3rdparty reservations.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operates the hotel equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Periodically walk the hotel public areas while on shift to identify items that need attention and report them to housekeeping or maintenance. (not to interfere with busy times at the desk, that is always priority)
Periodically walk the bar and restaurant during down times and make conversations with guests during breakfast, lunch or dinner time. (not to interfere with busy times at the desk, that is always priority)
Maintains a friendly, cheerful, and courteous demeanor at all times.

OTHER RESPONSIBILITIES

All other duties as assigned, requested, or deemed necessary by leadership.

SUPERVISORY DUTIES

5+ associates

BEHAVIORAL FOCUS

At G Lodging, our core values which provide a guide for our decisions are:

Do the Right Thing: demonstrate empathy, honor and integrity in all that we do.
Think We, not Me: Together as a team we reach new heights in our work and community.
Be Your Best Self: We are engaged, move with purpose, and serve with enthusiasm.
Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.

CORE COMPETENCIES

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include:

Integrity and Respect
Communication
Innovation
Teamwork and Relationships
Hospitality
Job Excellence

POSITION QUALIFICATIONS

Education/Formal Training

High School diploma or equivalent

Experience

1 or more full years employment experience in a related position with this company or other organization.

Knowledge/Skills

Requires supervision/management skills.
Be able to deal with guest escalation issues while working independently.
Requires understanding of all hotel front office procedures.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Ability to communicate information and hotel services to management and guests.
Must be able to read written communiques and monochrome computer screens.
Must be able to operate computer, calculator, and telephone keyboards, for cash handling and paperwork processing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of the hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work inside 95% of the time.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

Associate Name (Print)

Associate Signature Date

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

hotel front desk supervisor jobs in austin tx

Guest Service Supervisor/Front Desk Supervisor

Front Office Manager

Front Desk Supervisor - Hilton Austin

Front Office Supervisor

Guest Experience Manager (Department Head)

Front Desk Manager - Moxy Austin University

Front Desk Host - Austin Proper Hotel

Assistant Front Office Manager | Thompson Hotel Austin/tommie Austin

Front Office Supervisor

Dual Front Desk Manager - The Otis Hotel Austin

Front Desk Supervisor

Front Desk Supervisor

Assistant Rooms Operations Manager

Front Office Manager

Front Office Manager

Hotel Front Desk Supervisor

Guest Service Manager

Front Desk Guest Services Agent

Front Office Manager

Part Time Front Desk Agent- Hotel Magdalena

I want to receive the latest job alert for hotel front desk supervisor in austin tx

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