Top 48 Hotel front desk supervisor Jobs in Austin Tx

Front Desk Supervisor
Holiday Inn Austin Airport —Austin, TX
- From $18 an hour
- Part-time
- Background check
- Spanish
- Google Workspace
- Health insurance
- Dental insurance
Quick Apply
8d
Front Desk Supervisor
White Lodging Services Corporation —Austin, TX
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Paid parental leave
- Disability insurance
Quick Apply
8d
Front Desk Supervisor
Hilton Garden Inn Austin Downtown —Austin, TX
- Merchandising
- Mid-level
- Hotel
Quick Apply
8d
Front Office Supervisor
AC Hotel Austin Hill Country —Austin, TX
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
2d
Director of Welcome
Marriott International, Inc —Austin, TX
- $80,000 - $101,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
8d
Front Desk Agent
AT&T Hotel & Conference Center —Austin, TX
- Full-time
- Writing skills
- English
- Hotel
- Paid holidays
- Referral program
Quick Apply
6h
Overnight Front Desk Supervisor
Omni Hotels & Resorts —Austin, TX
- Overnight shift
- 18 years or older
- Management
- Mid-level
Quick Apply
12d
Front Desk Supervisor
DoubleTree Austin —Austin, TX
- $19 - $21 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Military
- Disability insurance
- Health insurance
Quick Apply
9d
Front Desk Manager
White Lodging Services Corporation —Austin, TX
- Residential
- Hotel
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
Full Time Front Desk Agent- Hotel San Jose
Hotel San Jose —Austin, TX
- Full-time
- Hotel
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
6d
Front Desk Manager
Hyatt Place Austin Downtown —Austin, TX
- From $54,000 a year
- Full-time
- Mid-level
- Hotel
- Front desk
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
1 Hotel Austin, L.L.C. —Austin, TX
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Entry level
NIGHT AUDIT
Texas Western Hospitality Group —Austin, TX
- Full-time
- Hotel
- Entry level
Quick Apply
1d
Front Desk Agent
MCR Hotels —Austin, TX
- $15 - $17 an hour
- Weekends as needed
- 18 years or older
- English
- Residential
- Health insurance
- Dental insurance
Quick Apply
Hotel General Manager, Sixth & Blanco
MML Hospitality —Austin, TX
- Background check
- Ability to walk for extended periods
- Residential
- Disability insurance
- Relocation assistance
2d
Front Desk Agent
Embassy Suites —Round Rock, TX
- Full-time
- Hotel
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
12h
Front Desk Agent| Cambria Austin Airport
PM Hotel Group —Austin, TX
- $17 an hour
- Night shift
- Computer literacy
- English
- Hotel
Quick Apply
7d
Assistant Front Office Manager - Evening/Flex
Omni Hotels & Resorts —Austin, TX
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Free parking
- Health savings account
Quick Apply
1d
Hotel General Manager - Blanco Hotel
McGuire Moorman Lambert Hospitality HQ —Austin, TX
- Full-time
- Background check
- Ability to walk for extended periods
- Residential
- Disability insurance
- Relocation assistance
Quick Apply
2d
Phone Attendant
White Lodging Services Corporation —Austin, TX
- From $17 an hour
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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hotel front desk supervisor jobs near austin tx

Front Desk Supervisor

Holiday Inn Austin Airport -
Austin, TX

Quick Apply

Job Details

Part-time | Full-time
From $18 an hour
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Referral program

Qualifications

Computer operation
Google Workspace
Customer communication
Micros POS
Staff supervision
Hotel policy compliance
Serving clients
Team supervision
Managing teams in a customer support role
Customer service
Hotel and accommodations guest check-in
Hotel and accommodations guest special request handling
Managing hospitality teams
Hotel and accommodations guest inquiries
High school diploma or GED
Hotel and accommodations guest check-out
TABC Certification
Math
Cash register operations
Customer engagement
Typing
Productivity software
Hotel and accommodations guest issue escalation
Hotel and accommodations guest complaints handling
OPERA
General management
Food Handler Certification

Full Job Description

POSITION JOB DESCRIPTION

TITLE: Guest Service Supervisor

DEPARTMENT: Front Office

REPORTS TO: Operations Manager

SUMMARY

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

ESSENTIAL RESPONSIBILITIES

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Help develop Opera training procedures for associates.
Designated IHG Champion for the properties. Handles HeartBeat inquires (comments and complaints) and Enrollments.
Daily inspect and improve procedures in place in the area of 3rdparty reservations.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operates the hotel equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.

OTHER RESPONSIBILITIES

All other duties as assigned, requested, or deemed necessary by leadership.

SUPERVISORY DUTIES

10-30 associates

BEHAVIORAL FOCUS

At G Lodging, our core values which provide a guide for our decisions are:

Do the Right Thing: demonstrate empathy, honor and integrity in all that we do.
Think We, not Me: Together as a team we reach new heights in our work and community.
Be Your Best Self: We are engaged, move with purpose, and serve with enthusiasm.
Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.

CORE COMPETENCIES

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include:

Integrity and Respect
Communication
Innovation
Teamwork and Relationships
Hospitality
Job Excellence

POSITION QUALIFICATIONS

Education/Formal Training

High School diploma or equivalent

Experience

1 or more full years employment experience in a related potion with this company or other organization.

Knowledge/Skills

Requires supervision/management skills.
Be able to deal with guest escalation issues while working independently.
Requires understanding of all hotel front office procedures.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Ability to communicate information and hotel services to management and guests.
Must be able to read written communiques and monochrome computer screens.
Must be able to operate computer, calculator, and telephone keyboards, for cash handling and paperwork processing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of the hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work inside 95% of the time.

Job Types: Part-time, Full-time

Pay: From $18.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Experience:

Opera: 3 years (Required)
HotelKey: 1 year (Required)
Micros POS: 1 year (Required)
Google Workspace: 1 year (Required)

Language:

Spanish (Preferred)

License/Certification:

TABC Certification (Preferred)
Food Handler Certification (Preferred)

Location:

Austin, TX 78741 (Preferred)

Shift availability:

Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)

Ability to Commute:

Austin, TX 78741 (Required)

Work Location: In person

Quick Apply

Refine Your Search

hotel front desk supervisor jobs in austin tx

Front Desk Supervisor

Front Desk Supervisor

Front Desk Supervisor

Front Office Supervisor

Director of Welcome

Front Desk Agent

Overnight Front Desk Supervisor

Front Desk Supervisor

Front Desk Manager

Full Time Front Desk Agent- Hotel San Jose

Front Desk Manager

Front Desk Agent

NIGHT AUDIT

Front Desk Agent

Hotel General Manager, Sixth & Blanco

Front Desk Agent

Front Desk Agent| Cambria Austin Airport

Assistant Front Office Manager - Evening/Flex

Hotel General Manager - Blanco Hotel

Phone Attendant

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