Top 67 it manager Jobs in austin tx

IT Service Delivery Manager
Computer Aid, Inc. —Austin, TX
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health insurance
- Dental insurance
Security, IT and Compliance Manager
University of Texas at Austin —Austin, TX
- From $140,000 a year
- Weekends as needed
- Computer Science
- Office
- 8 years
- Retirement plan
IT Infrastructure and Data Center Manager
SailPoint —Austin, TX
- $104,500 - $176,174 a year
- Full-time
- Azure
- Computer Science
- System design
- Paid parental leave
- Health savings account
Senior Manager, IT Asset Management (ITAM)
3M —Austin, TX
- $221,591 - $270,834 a year
- Full-time
- Office
- Bachelor's degree
- Travel
- Health savings account
- Disability insurance
Technical Operations Manager
TTEC Digital —Austin, TX
- $90,000 - $105,000 a year
- Full-time
- Remote
- Mid-level
- Contracts
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Technical IT Operations Professional
Siemens Healthineers —Austin, TX
- $78,070 - $107,349 a year
- Full-time
- Computer Science
- Windows
- Travel
- Disability insurance
- Health insurance
Systems Administrator Manager
Brightstar Lottery —Austin, TX
- $60,989 - $200,500 a year
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Dental insurance
Lead, IT Change Management
K&L Gates —Austin, TX
- $97,300 - $146,000 a year
- Full-time
- Remote
- Addiction Medicine
- 5 years
- Data analysis skills
- Profit sharing
- Wellness program
IT Shop Manager (Hardware & Lab Operations)
University of Texas at Austin —Austin, TX
- From $75,000 a year
- Urgently hiring
- Laboratory
- Classroom
- Mid-level
- Retirement plan
Facilities Information Systems Manager
Austin Community College —Austin, TX
- $76,693 - $95,866 a year
- Full-time
- Word processing
- Mid-level
- Office
IT Manager
Otsuka ICU Medical LLC —Austin, TX
- Full-time
- Computer science
- Computer Science
- 5 years
6d
IT Supervisor
1 Hotel Austin, L.L.C. —Austin, TX
- Full-time
- Mid-level
- Hotel
- Experience equivalent to degree accepted
5d
IT Incident Mgmt Lead
K&L Gates —Austin, TX
- $128,000 - $199,000 a year
- Full-time
- Remote
- Addiction Medicine
- 5 years
- US work authorization
- Profit sharing
- Wellness program
C3 Presents - Associate IT Manager
Live Nation —Austin, TX
- Full-time
- Oracle
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Business Relations Mgr III / IV - Information Technology Division
Texas Department of Transportation —Austin, TX
- $75,000 - $99,000 a year
- Full-time
- Office
- Driver's License
- Bachelor's degree
- Wellness program
- Paid holidays
14d
Senior Incident Manager
Braze —Austin, TX
- $130,000 - $165,000 a year
- On call
- Senior level
- Leadership
- Paid parental leave
- Health insurance
Quick Apply
Account Manager - IT
TTS Solutions, Inc. —Austin, TX
- Full-time
- Travel
- Senior level
- 2 years
IT Director (Austin)
Texas Workforce Commission —Austin, TX
- $8,500 - $11,500 a month
- Online Application
- Computer Science
- Office
- 3 years
- Health insurance
- 401(k)
13d
Senior IT Project and Portfolio Manager
YETI —Austin, TX
- Full-time
- 6 years
- Office
- Bachelor's degree
8d
Manager, Enterprise Applications
K&L Gates —Austin, TX
- $128,000 - $249,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Addiction Medicine
- Profit sharing
- Wellness program

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IT Service Delivery Manager

Computer Aid, Inc. -
Austin, TX

Apply Now

Job Details

Full-time
$115,000 - $125,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Paid sick time

Qualifications

Managing technical support teams
Customer relationship building
Team supervision
Managing teams in a customer support role
Operational management
Managing clients in a customer support role
Supervising experience
Client retention
Customer support ticket management
Project stakeholder communication
Stakeholder relationship building
Ticketing system technical support

Full Job Description

IT Service Delivery Manager

Req number:

R7465

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Service Delivery Manager, you will lead and optimize IT service desk operations for a key client engagement in Austin, Texas.

Job Description

We are seeking an experienced Service Delivery Manager to lead and optimize IT service desk operations for a key client engagement. This is a hybrid role requiring 40% onsite presence at our client's location in Austin, TX. The ideal candidate is a proven service delivery leader with deep service desk roots, a passion for continuous improvement, and the ability to build strong client relationships while driving team performance. This position is full-time and hybrid (Austin, TX).

Only work authorizations not requiring sponsorship now or in the future will be considered.

What You’ll Do

Serve as the primary point of contact for service delivery, owning the day-to-day operational health of the IT service desk
Build and maintain strong client relationships, ensuring service levels, KPIs, and contractual obligations are consistently met or exceeded
Lead, coach, and develop a team of service desk analysts and team leads, fostering a culture of accountability and continuous improvement
Monitor and analyze performance metrics (FLR, AHT, CSAT, SLA/SLO compliance) and drive corrective action where needed
Partner with internal stakeholders and client leadership on escalation management, capacity planning, and service improvement initiatives
Champion shift-left strategies and self-service adoption to reduce ticket volume and improve end-user experience
Oversee incident management processes, ensuring timely resolution and clear communication during major incidents
Support workforce management, scheduling, and staffing decisions to meet volume demands and service targets
Collaborate with the ITSM Center of Excellence to align on platform governance, ServiceNow workflows, and reporting standards
Contribute to business reviews, reporting, and executive-level presentations on service performance

What You’ll Need

Required:

5+ years of experience in IT service desk or end-user support operations
2+ years in a Service Delivery Management, Operations Manager, or Team Lead role
Experience supporting public sector or enterprise clients
Experience with contact center platforms (Talkdesk, Genesys, or similar)
Demonstrated ability to manage client relationships in a managed services or outsourced IT environment
Strong working knowledge of ITSM frameworks (ITIL v3 or v4 preferred)
Experience with ticketing and ITSM platforms — ServiceNow experience strongly preferred
Proven track record of driving measurable improvements in FLR, CSAT, or SLA performance
Excellent communication, presentation, and stakeholder management skills
Must be local to and able to work onsite 40% of the time in Austin, TX metro area

Preferred:

ITIL Foundation certification (or higher)
Familiarity with AI-driven service desk tools, virtual agents, or automation technologies
HDI Support Center Manager (HDI-SCM) or similar certification

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

#LI-AE1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$115,000 - $125,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Apply Now

Refine Your Search

it manager jobs in austin tx

IT Service Delivery Manager

Security, IT and Compliance Manager

IT Infrastructure and Data Center Manager

Senior Manager, IT Asset Management (ITAM)

Technical Operations Manager

Technical IT Operations Professional

Systems Administrator Manager

Lead, IT Change Management

IT Shop Manager (Hardware & Lab Operations)

Facilities Information Systems Manager

IT Manager

IT Supervisor

IT Incident Mgmt Lead

C3 Presents - Associate IT Manager

Business Relations Mgr III / IV - Information Technology Division

Senior Incident Manager

Account Manager - IT

IT Director (Austin)

Senior IT Project and Portfolio Manager

Manager, Enterprise Applications

I want to receive the latest job alert for it manager in austin tx

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