The IT Training Manager provides leadership and oversight for Dell Medical School's Epic and healthcare technology training program. This role is responsible for developing training strategy, leading training operations, managing training staff, and ensuring the effective design, delivery, and continuous improvement of education programs supporting Epic applications, electronic health record (EHR) systems, and associated digital technologies. The position partners closely with clinical, operational, and technical leaders to promote user adoption, workflow optimization, organizational readiness, and successful technology implementations.
This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.
The IT Training Manager leads the organization's Epic and healthcare technology training function by establishing training strategy, managing staff, overseeing curriculum development, and ensuring successful adoption of clinical and business applications. This role provides leadership for user readiness, workflow optimization, onboarding, system implementations, upgrades, and ongoing education while partnering with clinical informaticists, application analysts, operational leaders, and executive stakeholders to support organizational goals.
Develops and Maintains Training Programs
Establish departmental standards for curriculum development, instructional design, training delivery, and competency assessment
Oversee training governance to ensure consistency, quality, compliance, and alignment with organizational objectives
Establish key performance indicators and success measures for training effectiveness and user readiness
Design education programs tailored to clinical and non-clinical audiences
Oversee the development, maintenance, and quality of training materials, curricula, e-learning content, and user education resources
Align training content with clinical workflows and application functionality
Update educational materials based on system enhancements, workflow changes, and user feedback
Ensure training supports organizational standardization and optimization initiatives
Manage project training requirements and scheduling of training resources
Develop, administer, and monitor training-related budgets, instructional technologies, training environments, educational materials, travel, and vendor-supported training activities
Establish user application assignments and training pathways based on job responsibilities, workflows, security requirements, and organizational standards
Ensure assigned curricula and competencies support effective system utilization and user readiness
Delivers Training and Onboarding
Ensure effective delivery of classroom, virtual, and hands-on training programs through direct facilitation or delegation to training staff
Oversee onboarding education programs for new employees, providers, and operational teams
Deliver individual and group training for new clinics, departments, and operational initiatives
Deliver education supporting software updates and new Epic functionality
Provide at-the-elbow support for providers, clinical staff, and non-clinical users
Provide leadership in resolving training issues and operational challenges
Assigns Applications and Supports User Proficiency
Determine appropriate application assignments based on user roles and workflow requirements
Develop and maintain advanced knowledge of supported Epic applications
Guide users through role-specific workflows and operational procedures
Monitor user proficiency and application adoption
Manage training requests, access questions, and user support needs
Work closely with department managers to identify and document training requirements
Coordinates Training Logistics
Schedule training sessions and manage training environments
Coordinate logistics for educational events across multiple locations
Track attendance, training completion, and competency records
Ensure availability of required equipment, systems, and training resources
Maintain training documentation and related administrative records
Establish and manage training schedules supporting system implementations, upgrades, optimization initiatives, onboarding activities, and ongoing education
Coordinate training resources to align with operational priorities and project timelines
Analyzes Training and Workflow Effectiveness
Review organizational activities and operational data to support planning and process improvement
Assess curriculum effectiveness and recommend quality improvements
Provide feedback supporting the build and maintenance of training environments
Maintain an understanding of organizational policies, ambulatory operations, and business workflows
Align training with Epic application functionality and organizational processes
Identify, investigate, and resolve training-related issues affecting user adoption, system utilization, and workflow efficiency
Recommend enhancements to training programs, educational materials, and workflow processes based on performance metrics, user feedback, and organizational objectives
Consults and Collaborates with Stakeholders
Collaborate with Applications & Informatics teams, project managers, department leaders, and super users
Ensure training content is standardized and aligned with organizational initiatives
Lead optimization of operational workflows through on-site review and departmental support
Promote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomes
Support strategic organizational goals through targeted training and workflow enhancements
Collaborate with operational, clinical, and informatics leadership to support user adoption, workflow optimization, and effective utilization of Epic and business applications
Escalate significant operational, technical, compliance, resource, or policy issues to senior leadership as appropriate
Partner with stakeholders to identify educational needs and develop strategies that improve organizational performance and end-user proficiency
Manages Direct Reports
Establish departmental goals, priorities, staffing plans, and workload assignments
Develop and mentor training staff and future training leaders
Ensure appropriate staffing coverage for implementations, upgrades, optimization initiatives, and support activities
Evaluate staff competency and training effectiveness
Provide full-cycle supervision including recruitment, onboarding, coaching, performance management, and employee development
Establish performance expectations, monitor progress, and provide ongoing mentoring and feedback
Complete performance evaluations and development plans
Approve timecards, schedules, paid time off, and routine personnel actions
Address employee relations and performance concerns in partnership with Human Resources
Promote employee engagement, accountability, and professional growth while ensuring alignment with departmental and organizational goals
Marginal or Periodic Functions
Participate in go-live support and floor training during system implementations
Assist with testing and rollout of new application functionality
Support training activities for vendors and external partners
Participate in change management and communication initiatives
Participate in professional development and credentialing activities
Adhere to internal controls and reporting structure
Perform related duties as assigned
Knowledge, Skills, and Abilities
Training Program Leadership
Lead the design, implementation, and evaluation of enterprise training programs
Establish training priorities, standards, and performance expectations
Balance operational demands, project timelines, and resource constraints
Strategic Agility
Anticipate future training needs and align educational initiatives with organizational goals
Support Epic implementations, upgrades, and optimization initiatives through proactive planning
Adapt training strategies based on evolving operational and technology needs
Develops Talent
Coach, mentor, and develop employees to achieve performance goals
Provide clear feedback, guidance, and professional development opportunities
Build an engaged, accountable, and high-performing team culture
Interpersonal Savvy
Build effective relationships with providers, operational leaders, informaticists, and stakeholders
Navigate complex organizational dynamics with professionalism and diplomacy
Influence without direct authority across multiple departments
Problem Solving
Evaluate data and operational challenges to identify root causes and effective solutions
Address training, adoption, workflow, and performance issues
Make sound decisions in ambiguous or rapidly changing situations
Customer Focus
Understand the needs of end users and operational stakeholders
Ensure training services support user adoption, operational efficiency, and organizational success
Promote a culture of service excellence and continuous improvement
Drive for Results
Establish measurable goals and accountability for training outcomes
Monitor program effectiveness and implement continuous improvements
Deliver results while maintaining quality, compliance, and stakeholder satisfaction
Healthcare Technology and Epic Knowledge
Demonstrate knowledge of healthcare workflows, EHR systems, and Epic applications
Understand system implementation, optimization, and adoption principles
Apply technology expertise to improve user competency and organizational performance
Project and Resource Management
Plan, prioritize, and coordinate multiple training initiatives simultaneously
Allocate resources effectively to support organizational priorities
Monitor progress and ensure completion of training-related deliverables
Bachelor’s degree in Health Informatics, Education, Healthcare Administration, Business Administration, Information Systems, Organizational Development, or a related field
Minimum of five years of progressively responsible experience in healthcare technology training, Epic, EHR education, healthcare IT, informatics, or a related field
Minimum of two years of people leadership, supervisory, project leadership, or management experience
Experience leading educational initiatives, system implementations, organizational change, or user adoption programs
Knowledge of healthcare workflows and information system applications supporting multi-specialty clinic operations, ambulatory surgery centers, research, and higher education
Experience developing training strategy, curriculum, competency programs, and instructional materials
Strong leadership, presentation, facilitation, communication, and organizational skills
Ability to manage multiple priorities while leading cross-functional teams and enterprise initiatives
Relevant education and experience may be substituted as appropriate.
Master’s degree in Health Informatics, Instructional Design, Healthcare Administration, Organizational Development, Business Administration, or a related field
Experience leading Epic training, education, or user adoption programs
Experience managing training resources supporting Epic implementations, system upgrades, optimization initiatives, and organizational change
Experience supporting Epic applications within a healthcare environment
Cross-credentialed in multiple Epic modules
Epic implementation or go-live leadership experience
Experience developing enterprise training standards, governance processes, competency programs, or learning strategies
Experience with instructional design, adult learning methodologies, or Learning Management Systems (LMS)
Licenses/Registrations/Certifications
Required
Epic Certification, Accreditation, or Credential in at least one Epic application or training track
Ability to obtain and maintain additional Epic certifications, accreditations, or credentials as required by assigned responsibilities
Preferred
Multiple Epic certifications, accreditations, or credentials
Epic Principal Trainer Certification or designation
Instructional Design Certification
Adult Learning Certification
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
Project Management Professional (PMP) Certification
Change Management Certification (e.g., Prosci)
$104,695+ depending on qualifications
Standard office environment and equipment
Repetitive use of a keyboard and computer
Hybrid work environment with on-site collaboration as business needs require
May participate in system implementations, go-lives, optimization initiatives, training events, and occasional after-hours support activities
May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients while supporting healthcare environments
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.
