General Manager — Luxury Residential Community
Location: Lakeway, Texas
Employment Type: Full-Time, Exempt
Reports To: Board of Directors / Local Team
Position Summary
A premier luxury residential community in Lakeway, Texas, is seeking an accomplished General Manager to provide strategic, operational, and financial leadership for the community.
The General Manager serves as the senior on-site executive and is responsible for delivering an exceptional resident experience while protecting the community’s assets, financial health, reputation, and long-term value. This individual will lead a multidisciplinary team that includes administrative, lifestyle, maintenance, and other operational personnel, while overseeing third-party contractors and service providers.
The ideal candidate is a confident, highly visible leader with a demonstrated ability to develop teams, manage complex operations, build strong relationships, and maintain the elevated service standards expected within a luxury community. The General Manager must possess strong financial acumen, sound judgment, excellent communication skills, and a proactive, solutions-oriented management style.
Key ResponsibilitiesLeadership and Team Development
- Provide clear, consistent, and accountable leadership to administrative, lifestyle, maintenance, and operational teams.
- Recruit, train, coach, and retain high-performing employees who reflect the community’s service standards and values.
- Establish annual goals, performance expectations, operating procedures, and measurable service standards for each department.
- Conduct regular staff meetings, one-on-one coaching sessions, and performance evaluations.
- Promote collaboration, professionalism, responsiveness, and a resident-focused culture.
- Address employee performance and workplace concerns promptly, fairly, and professionally.
- Ensure appropriate staffing levels, scheduling, cross-training, and succession planning.
Community Operations
- Direct the day-to-day operations of the community, ensuring that facilities, amenities, common areas, landscaping, and community services are maintained to luxury standards.
- Maintain a visible presence throughout the community and develop a thorough understanding of resident needs, operational priorities, and property conditions.
- Establish and monitor preventive maintenance programs, work-order procedures, inspection schedules, and service-response standards.
- Coordinate with maintenance personnel, contractors, engineers, landscapers, security providers, and other service partners.
- Identify operational risks, deferred maintenance needs, and opportunities to improve efficiency and service quality.
- Maintain current emergency response, business continuity, safety, and incident-management procedures.
- Ensure accurate records are maintained for contracts, inspections, warranties, permits, maintenance activities, and community assets.
Financial Management
- Lead the preparation and administration of the community’s annual operating and capital budgets.
- Monitor revenue, expenses, cash flow, reserve funding, contracts, and capital expenditures.
- Review monthly financial statements, variance reports, invoices, and account activity for accuracy and alignment with approved budgets.
- Provide clear financial reporting, forecasts, and recommendations to the Board of Directors or ownership.
- Identify cost-saving opportunities without compromising service quality or the resident experience.
- Maintain appropriate internal controls and ensure compliance with financial policies and approval procedures.
- Support reserve studies, long-range capital planning, and major repair or replacement initiatives.
- Work closely with accounting professionals, auditors, banks, insurance representatives, and other financial partners as needed.
Vendor and Contract Management
- Develop and maintain productive, professional relationships with vendors, contractors, consultants, and service providers.
- Lead competitive bidding, contract evaluation, negotiation, renewal, and performance-management processes.
- Ensure vendor contracts clearly define scope, service levels, pricing, insurance requirements, timelines, and accountability measures.
- Monitor vendor performance through regular inspections, meetings, documentation, and service reviews.
- Address deficiencies promptly and hold service providers accountable for contractual obligations and community standards.
- Confirm that vendors maintain required licenses, insurance coverage, certifications, and safety practices.
- Build a reliable network of qualified service partners capable of supporting the needs of a luxury community.
Resident Experience and Lifestyle
- Champion an exceptional resident experience based on professionalism, responsiveness, discretion, and personalized service.
- Oversee lifestyle programming, community events, communications, amenity operations, and resident-engagement initiatives.
- Partner with lifestyle staff to develop an annual calendar of programs that reflects resident interests and strengthens the sense of community.
- Respond to resident concerns with diplomacy, empathy, sound judgment, and appropriate follow-through.
- Manage sensitive or complex resident matters professionally and confidentially.
- Ensure community communications are timely, accurate, polished, and consistent with the community’s brand.
- Evaluate resident feedback and service trends to identify opportunities for improvement.
Board and Stakeholder Relations
- Serve as the primary operational advisor and management liaison to the Board of Directors or ownership.
- Prepare professional management reports, meeting materials, financial updates, project summaries, and recommendations.
- Attend and support Board meetings, committee meetings, annual meetings, and other community meetings as required.
- Translate Board direction and strategic priorities into clear operating plans and staff responsibilities.
- Provide objective, well-researched recommendations while maintaining appropriate governance and management boundaries.
- Build trusted relationships through transparency, responsiveness, discretion, and consistent execution.
- Communicate complex operational and financial matters in a clear, concise, and understandable manner.
Capital Projects and Asset Management
- Develop and maintain short- and long-term plans for the preservation and enhancement of community assets.
- Oversee capital improvement, repair, renovation, and replacement projects from planning through completion.
- Coordinate project scopes, budgets, schedules, permitting, contractor selection, resident communications, and quality control.
- Monitor project progress and promptly address budget, schedule, safety, or performance concerns.
- Ensure completed work meets contractual requirements, applicable standards, and the aesthetic expectations of the community.
- Provide regular project updates and recommendations to the Board or ownership.
Governance, Compliance, and Risk Management
- Support consistent administration of governing documents, community policies, rules, and established procedures.
- Work with legal counsel and other professional advisors on compliance, enforcement, contracts, claims, and governance matters when necessary.
- Maintain knowledge of applicable federal, state, and local requirements affecting community operations and employment practices.
- Oversee insurance coordination, incident reporting, claims documentation, and risk-management practices.
- Protect confidential resident, employee, financial, and community information.
- Promote safe work practices and ensure staff and vendors comply with established safety requirements.
Required Qualifications
- Bachelor’s degree in business administration, hospitality management, property management, finance, facilities management, or a related field; equivalent senior-level experience may be considered.
- Minimum of seven years of progressive management experience, including significant responsibility for team leadership, operations, budgeting, and vendor management.
- Proven experience leading multidisciplinary teams that may include administrative, lifestyle, maintenance, facilities, and contracted personnel.
- Demonstrated success managing a complex operating budget and interpreting financial statements, variance reports, forecasts, and reserve or capital plans.
- Strong experience with vendor selection, contract negotiation, performance management, and service-level accountability.
- Exceptional leadership, interpersonal, written communication, and presentation skills.
- Ability to manage multiple priorities, make sound decisions, and remain composed in sensitive or high-pressure situations.
- Proficiency with Microsoft Office and relevant property, financial, work-order, or community-management systems.
- Availability to attend occasional evening or weekend meetings and community events and to respond to urgent operational matters.
Preferred Qualifications
- Experience managing a luxury residential community, private club, resort-style property, large-scale homeowners association, or similarly service-intensive environment.
- Experience working directly with a Board of Directors, ownership group, or community committees.
- Professional community-association credentials such as CMCA, AMS, or PCAM, or a willingness to pursue relevant certification.
- Experience overseeing major capital projects, reserve planning, and high-value community assets.
- Knowledge of the Lakeway, Lake Travis, or greater Austin market.
- Familiarity with Texas community-association operations and governance is beneficial.
Leadership Competencies
The successful candidate will demonstrate:
- Executive presence and sound judgment
- Accountability and operational discipline
- Financial and business acumen
- Team-building and talent-development skills
- Strategic thinking with strong attention to detail
- Exceptional resident-service orientation
- Diplomacy, discretion, and emotional intelligence
- Clear and confident communication
- Proactive problem-solving
- Integrity and professionalism
Measures of Success
Success in this position will be measured by:
- Resident satisfaction and service responsiveness
- Employee engagement, retention, and performance
- Adherence to approved operating and capital budgets
- Quality and condition of community facilities and amenities
- Vendor performance and contract compliance
- Timely completion of operational and capital projects
- Accuracy and quality of Board and financial reporting
- Effective risk management and policy administration
- Achievement of annual strategic and operational goals
Work Environment
This position requires regular on-site presence and frequent movement throughout the community, including indoor and outdoor facilities. The General Manager may occasionally be required to work evenings or weekends for meetings, events, emergencies, or significant community initiatives.
Compensation and Benefits
The community offers a competitive executive compensation package commensurate with experience and qualifications, which may include:
- Base salary
- Performance-based incentive opportunity
- Medical, dental, and vision benefits
- Paid time off and holidays
- Retirement benefits
- Professional development and certification support
- Other benefits based on the community’s employment program
Equal Opportunity Statement
The community is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.
Job Type: Full-time
Pay: $125,000.00 - $135,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
