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Information Technology Intern (Fall 2026)

Saronic Technologies -
Austin, TX

Quick Apply

Job Details

Full-time

Qualifications

Jira
Desktop computer repair
Customer communication
Mobile device support
Okta
Computer Science
Management Information Systems
Wireless networking
Laptop (troubleshooting support)
Hardware maintenance
Equipment troubleshooting
Operating system updates
Printer (troubleshooting support)
Microsoft System Center
Technology security practices
Bash
Server updates
IT infrastructure
Patch management
Zendesk
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Industry trends
Computer management
Data Security (Data management)
Azure AD
Customer support ticket management
Computer Engineering
Networking equipment (troubleshooting support)

Full Job Description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Job Overview

We are seeking a talented and organized IT Intern who will support the tools and systems managed by IT Operations. This is a hands-on experience, which will allow you to apply your academic knowledge in a real-world setting and contribute to the systems and infrastructure that keep a fast-paced defense technology company running.

This internship is ideal for students pursuing information technology, computer science, computer engineering, management information systems, or a related field, and eager to make an impact in the defense tech industry.

Responsibilities

Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions
Perform routine system maintenance, including software updates, security patches, and backups
Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented
Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions
Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
Ensure adherence to security best practices, including data protection and access control

Qualifications

Currently enrolled in a Bachelor's or Master's program in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or a related field
Basic ability to troubleshoot hardware, software, and network issues across desktops, laptops, printers, and mobile devices, with comfort in at least one operating system (Windows, macOS, or Linux)
Excellent communication with the ability to explain technical issues to non-technical users
A great customer experience mindset
Problem-solving mindset with attention to detail and an ability to prioritize tasks
Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus
Exposure to endpoint or device management (e.g., Microsoft Intune, Jamf, SCCM) is a plus
Familiarity with identity and directory services (Active Directory, Microsoft Entra ID, Okta) is a plus
Familiarity with networking concepts: DNS, DHCP, VPN, ethernet, and Wi-Fi troubleshooting is a plus
Exposure to scripting or automation (PowerShell, Python, or Bash) is a plus
Exposure to security best practices, including data protection and access control
Ability to work independently and collaboratively in a fast-paced environment
This role requires full-time in office presence (40 hours/week) based at our headquarters in Austin, TX, from August through December

Physical Demands

Prolonged periods of sitting at a desk and working on a computer
Occasional standing and walking within the office
Manual dexterity to operate a computer keyboard, mouse, and other office equipment
Visual acuity to read screens, documents, and reports
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.

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