Top 202 Remote telephone Jobs in Austin Tx

Member Services Advocate
SCAN Health Plan —Austin, TX
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Background check
- Word processing
- HIPAA
- Wellness program
- Paid holidays
Quick Apply
Medical Records Development Clerk - Remote TX
Heard & Smith, LLP —Austin, TX
- $11 - $14 an hour
- Full-time
- Remote
- Spanish
- High school diploma or GED
- Trade school
- Profit sharing
- Wellness program
Customer Service Representative I
Capital Metro —Austin, TX
- 8 hour shift
- Spanish
- Microsoft Outlook
- Salesforce
7d
Call Center Representative
Continental General Services LLC —Austin, TX
- $17.31 - $23.80 an hour
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Health savings account
- Paid holidays
Customer Service Representative- SA 07/31/2026
CBE Customer Solutions, Inc. —Austin, TX
- Full-time
- Remote
- Microsoft Word
- Background check
- High school diploma or GED
- Loan forgiveness
Quick Apply
Technical Customer Support Representative
OTK Network —Austin, TX
- $20 - $23 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Claims Examiner 1
Texas Windstorm Insurance Association —Austin, TX
- Remote
- Spanish
- Customer service
- English
- Health savings account
- AD&D insurance
Customer Service Agent
GAT Airline Ground Support —Austin, TX
- $18.50 an hour
- Part-time
- Background check
- 18 years or older
- Computer literacy
Quick Apply
General Clerk III - Help Desk Support
G2 Innovative Solutions Inc —Austin, TX
- $19.25 an hour
- Full-time
- Microsoft Access
- Microsoft Outlook
- Writing skills
Quick Apply
Management Support Specialist
Health & Human Services Comm —Austin, TX
- $3,793.41 - $5,921.25 a month
- Online Application
- Microsoft Word
- Writing skills
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Executive Assistant (ACC PD)
Austin Community College —Austin, TX
- $63,581 - $79,476 a year
- Full-time
- Clean driving record
- Word processing
- Research
1d
Application Support Analyst
Q2ebanking —Austin, TX
- Overtime
- No experience needed
- English
- Mid-level
- Paid parental leave
- Health insurance
Document Automation Coordinator
Reed Smith —Austin, TX
- $41.83 - $59.34 an hour
- Temporary
- Computer Science
- Computer literacy
- Writing skills
- Health savings account
- Disability insurance
GreatAuPair Representative
GreatAuPair LLC —Austin, TX
- Part-time
- Criminal background check
- Entry level
- Flexible schedule
Member Communications Specialist
UFCU —Austin, TX
- Overtime
- Hybrid work
- Spanish
- Computer literacy
- English
- Work from home
Quick Apply
Veterinary Hospital Receptionist
Petco —Austin, TX
- Full-time
- High school diploma or GED
- Cleaning
- Computer skills
- Health insurance
- 401(k)
12d
Inside Sales / Parts and Contract Specialist-Fully Remote
Munters Corporation (MUS) —Austin, TX
- $20.77 - $29.56 an hour
- Overtime
- Remote
- Background check
- Word processing
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Part Time Collector (English/Spanish Bilingual) - 100% Remote
UFCU —Austin, TX
- Part-time
- Remote
- Spanish
- Microsoft Outlook
- Word processing
Quick Apply
Technical Support Agent (Access)
Brivo, Inc. —Austin, TX
- $19 an hour
- Overtime
- Mid-level
- Analysis skills
- Computer networking
- Health insurance
- Dental insurance
Quick Apply
Medical Support Assistant (Advanced)
US Veterans Health Administration —Austin, TX
- $50,021 - $65,027 a year
- Online Application
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
6d

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Member Services Advocate

SCAN Health Plan -
Austin, TX

Quick Apply

Job Details

Full-time
$20.00 - $21.50 an hour

Benefits

Wellness program
Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Customer communication
Word processing
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Member Service Advocate
Location: Remote

The job

Serves members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims and any other aspects of plan benefits and services. Ensures member satisfaction by providing superior customer service and willingness to help at all time while maintaining a professional demeanor.

You will

Provides quality customer service by apply SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options.
Accurately explains benefits and plan options in person, via email or telephonically.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Consistently meets and/or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance.
Responds appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for member, as necessary through resolution of member issue.
Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed.
Participates in member calling projects as assigned by management to support the overall SCAN goal of membership retention.
Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Scan Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements.
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
Temporarily responds to routine member questions and concerns on specific medical group call queues as part of skill development.
Contributes to team effort by accomplishing related results as needed.
Actively support the achievement of SCAN’s Vision and Goals.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Your Qualifications

1-2 years call center or related customer service experience, required.
1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred.
Experience in the healthcare, insurance or pharmacy industry high desirable.
Ability to maintain calm demeanor at all times, including during highly charged situations.
Data entry and general computer skills (word processing, e-mail) required.
Effective communication (oral and written) skills. Professional/pleasant telephone manner required.
Ability to handle large call volume, while providing excellent customer service at all times required.
Demonstrated efficiency/effectiveness in an environment with a high call volume.

What's in it for you?

Base Pay Range: $20.00-$21.50
Work Mode: Remote
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Refine Your Search

remote telephone jobs in austin tx

Member Services Advocate

Medical Records Development Clerk - Remote TX

Customer Service Representative I

Call Center Representative

Customer Service Representative- SA 07/31/2026

Technical Customer Support Representative

Claims Examiner 1

Customer Service Agent

General Clerk III - Help Desk Support

Management Support Specialist

Executive Assistant (ACC PD)

Application Support Analyst

Document Automation Coordinator

GreatAuPair Representative

Member Communications Specialist

Veterinary Hospital Receptionist

Inside Sales / Parts and Contract Specialist-Fully Remote

Part Time Collector (English/Spanish Bilingual) - 100% Remote

Technical Support Agent (Access)

Medical Support Assistant (Advanced)

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