Top 765 Senior content manager Jobs in Austin Tx

Senior Customer Success Manager
Sitetracker —Austin, TX
- $150,000 - $160,000 a year
- Writing skills
- Senior level
- Negotiation
Manager, Business Process
paypal —Austin, TX
- $95,500 - $156,200 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Finance
- Health insurance
- Paid time off
Senior Manager, Pitches and Proposals
K&L Gates —Austin, TX
- $128,993 - $257,984 a year
- Full-time
- Remote
- Background check
- Microsoft Excel
- Addiction Medicine
- Profit sharing
- Wellness program
Senior Manager of Content and Communications
St Edwards University —Austin, TX
- Online Application
- Marketing
- 5 years
- University
- Health savings account
- AD&D insurance
Quick Apply
9d
Manager (Austin)
Texas Workforce Commission —Austin, TX
- $7,790.32 - $8,179.83 a month
- Online Application
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Senior Customer Success Manager , Consumables, Health & Personal Care
Amazon.com Services LLC - A57 —Austin, TX
- $80,000 - $154,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Senior Content Manager
Talarico for Texas —Austin, TX
- $7,000 a month
- Weekends as needed
- Mid-level
- Organizational skills
- 1 year
- Paid time off
Quick Apply
Senior Station Manager
Amazon.com Services LLC —Round Rock, TX
- $135,000 - $182,700 a year
- Weekends as needed
- 7 years
- Engineering
- English
- AD&D insurance
- Health insurance
Senior Program Manager, Worldwide Grocery Stores
Amazon.com Services LLC —Austin, TX
- $115,600 - $160,000 a year
- Full-time
- Senior level
- Business
- Master of Business Administration
- AD&D insurance
- Health insurance
Senior Product Manager - Content (Offroad)
onXmaps —Austin, TX
- $143,000 - $179,000 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
5d
Senior Retention Manager
Everyday Dose Inc. —Austin, TX
- $132,000 - $140,000 a year
- Full-time
- Remote
- Research
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Product Manager, Lodging
Expedia —Austin, TX
- $173,000 - $277,000 a year
- Full-time
- Master's degree
- 8 years
- Bachelor's degree
- Health insurance
- Dental insurance
2d
Process Excellence Consultant / Manager / Senior Manager
Accenture —Austin, TX
- $59,100 - $196,000 a year
- Full-time
- Analysis skills
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
8d
Senior Communications Manager
Hippo Insurance —Austin, TX
- $150,000 - $200,000 a year
- Office
- Senior level
- Disability insurance
- Dental insurance
Quick Apply
9d
Senior Category Manager, Smoked Meats, WFM Meat Merchandising
Amazon.com Services LLC —Austin, TX
- $140,300 - $189,800 a year
- Full-time
- Merchandising
- English
- Project management
- AD&D insurance
- Health insurance
Sr. Operations Manager
Amazon.com Services LLC —Pflugerville, TX
- $135,000 - $182,700 a year
- Weekends as needed
- Engineering
- Mentoring
- Recruiting
- AD&D insurance
- Health insurance
Lead Employee Communications and Digital Experience
GLOBALFOUNDRIES —Austin, TX
- $105,000 - $189,000 a year
- Full-time
- Management
- 8 years
- Continuous improvement
Senior Customer Care Lead
Sharebite —Austin, TX
- $65,000 - $75,000 a year
- Email
- Remote
- Continuous improvement
- Senior level
- Communication skills
- Health insurance
Manager, Program Management, WFM Culinary Inventory Planning, Procurement and Execution
Amazon.com Services LLC —Austin, TX
- $127,200 - $172,100 a year
- Full-time
- 5 years
- Senior level
- Communication skills
- AD&D insurance
- Health insurance
Senior Guest Services Manager | Full-Time | Moody Center
Oak View Group —Austin, TX
- $75,000 - $85,000 a year
- Weekends as needed
- Microsoft Excel
- Supervising experience
- University
- Health insurance
- Dental insurance
9d

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Senior Customer Success Manager

Sitetracker -
Austin, TX

Apply Now

Job Details

$150,000 - $160,000 a year

Qualifications

Managing customer accounts
Stakeholder engagement
Google Docs
Customer relationship building
Customer retention strategy
Spreadsheets
Writing skills
Risk mitigation strategy development
Account development
ROI
Managing clients in a customer support role
Brand advocacy
Technical solutions implementation
Customer engagement
Technical presentations (as sales engineering task)
Customer relationship management
Client growth strategy
Senior level
Cross-functional collaboration
Customer growth strategy
Account management
Pre-sales
Negotiation
Cross-functional communication
Stakeholder management

Full Job Description

The Opportunity

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you'll directly impact customer retention and growth by demonstrating tangible value and ROI. You will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region while experiencing constant growth challenges and opportunities.

What You'll Do

As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value across the dynamic US region, partnering with a diverse portfolio of Enterprise and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives.

You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.

The Skills You'll Have

Core Customer Success Manager skills:

+ Manage a diverse portfolio of enterprise accounts, applying high-touch engagement models that drive strong relationships and help customers realize measurable value from the platform.

+ Create and execute impactful account and success plans, demonstrating a strong customer-first mindset and ensuring customers achieve clear business value from their investment.

+ Collaborate with Renewals and Sales counterparts to share customer health insights and influence positive renewal outcomes for six- and seven-figure contracts.

+Develop a deep understanding of your book of business to anticipate risks, remove blockers, and proactively guide customers toward successful outcomes.

+ Build trusted relationships with key stakeholders, positioning yourself as a strategic advisor and strong advocate for your customers internally.

Improving customer experience and satisfaction, including stakeholder management:

+ Fostered deep customer relationships through working in a 'high-touch' engagement model

+ Engages effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.

+ Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.

+ Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.

+ Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.

Demonstrating 'Business Value Realisation' (BVR), and contract value:

+ Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.

+ Clearly articulate how you identified value, how it aligned to a customer's overall business objectives, and how it was delivered and measured.

+ Creates jointly-owned success plans with customers and validates business value with customer executives.

+ Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact.

+ Generates public endorsements from clients, serving as powerful advocates for Sitetracker's solutions.

Technical Aptitude:

+ Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.

+ Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.

+ Proficient in using modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.

+ Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.

Within 90 Days, You'll:

Successfully create and initiate success & account plans for your assigned portfolio of US accounts, aligning with customer and Sitetracker objectives.
Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision.
Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans.

Within 180 Days, You'll:

Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes.
Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience.
Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker.

Within 365 Days, You'll:

Consistently drive retention and expansion across your entire US portfolio, significantly contributing to Sitetracker's growth through strong renewals and increased platform utilization.
Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner.
Shape and optimize Customer Success practices within the US region, contributing directly to Sitetracker's global CS operational excellence and market leadership.

$150,000 - $160,000 a year

The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

150,000-160,000 base salary + 20% bonus plan

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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senior content manager jobs in austin tx

Senior Customer Success Manager

Manager, Business Process

Senior Manager, Pitches and Proposals

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Senior Customer Success Manager , Consumables, Health & Personal Care

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Senior Program Manager, Worldwide Grocery Stores

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Senior Category Manager, Smoked Meats, WFM Meat Merchandising

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Senior Guest Services Manager | Full-Time | Moody Center

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