Top 192 Service desk manager Jobs in Austin Tx

Sr. Manager, Work Station Support
Visa Technology and Operations LLC —Austin, TX
- $127,900 - $205,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- 8 years
- Wellness program
- Health savings account
Workstation Support Associate
Visa Technology and Operations LLC —Austin, TX
- $59,900 - $93,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Health savings account
Technical Support Specialist
SimpliGov LLC —Austin, TX
- From $85,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Research
- Paid holidays
- Disability insurance
Quick Apply
4d
Support Team (Helpdesk) Lead
SquareDomain —Austin, TX
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
Applied AI Architect, GTM
Braze —Austin, TX
- $111,000 - $195,000 a year
- 6 years
- System design
- Product management
- Paid parental leave
- Health insurance
Quick Apply
Senior Full Stack Engineer
Saronic Technologies —Austin, TX
- $190,000 - $240,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Operations Specialist, Forward Deployed Engineering
Saronic Technologies —Austin, TX
- Full-time
- Engineering
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Manager, Enterprise Technology – Technical Delivery
Saronic Technologies —Austin, TX
- Full-time
- Computer Science
- Salesforce
- System design
- Paid parental leave
- Paid holidays
Quick Apply
Configuration Manager - Product
Saronic Technologies —Austin, TX
- Full-time
- 5 years
- Office
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Full Stack Software Engineer, Program Systems
Saronic Technologies —Austin, TX
- Full-time
- Computer Science
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Manager - Special Programs
Saronic Technologies —Austin, TX
- Full-time
- Engineering
- Office
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
Inventory Control Manager
Saronic Technologies —Austin, TX
- Full-time
- Office
- 8 years
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Senior macOS Support Engineer – Field Services
MacPlus, LLC —Austin, TX
- $75,000 - $90,000 a year
- Full-time
- Google Workspace
- System design
- Office
- Health savings account
- Health insurance
Quick Apply
1d
Foundry Full Stack Engineer
Saronic Technologies —Austin, TX
- Full-time
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
IT Infrastructure Manager
Saronic Technologies —Austin, TX
- Full-time
- Computer Science
- System design
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Anytime Fitness General Sales Manager
Anytime Fitness —Kyle, TX
- Weekends as needed
- No experience needed
- Mid-level
- Communication skills
Quick Apply
3d
Systems Administrator
St. David's Foundation —Austin, TX
- From $90,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- HIPAA
Quick Apply
IT Service Delivery & Support Manager
Health & Human Services Comm —Austin, TX
- $5,098.66 - $6,701.75 a month
- Online Application
- Computer Science
- Salesforce
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
IT System Administrator I
Citizens, Inc. —Austin, TX
- Full-time
- Oracle
- Computer Science
- Office
- Free parking
- AD&D insurance
Quick Apply
Lead, IT Change Management
K&L Gates —Austin, TX
- $97,300 - $146,000 a year
- Full-time
- Remote
- Background check
- Addiction Medicine
- 5 years
- Profit sharing
- Wellness program

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service desk manager jobs near austin tx

Sr. Manager, Work Station Support

Visa Technology and Operations LLC -
Austin, TX

Apply Now

Job Details

Full-time
$127,900 - $205,000 a year

Benefits

Wellness program
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Knowledge management
Doctor of Medicine
Managing technical support teams
Customer communication
Master's degree in business administration
Stakeholder engagement
Performance improvement leadership
Strategic goal setting
Strategic management
On-site technical support
Team member evaluation
Defect resolution root cause analysis
Project management experience in technology
Managing teams in a customer support role
Tooling
Standard Operating Procedures (SOPs) implementation
Preventive action implementation
Defect analysis
Coaching
Employee engagement strategy
IT strategy planning
Hardware maintenance
Employee relationship building
Performance feedback (performance evaluation method)
Windows
Frontline customer support management
User training (technical support)
8 years
Budget management planning
Global team management

Full Job Description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

We are seeking a dynamic, transformational leader to join our team as the Sr. Manager of Onsite Technology Support. The ideal candidate will possess a blend of customer focus, operational and innovation skills, dedicated to driving high-quality customer service to VISA staff and elevating our Onsite Technology Support operations. This is a hybrid position and expectation of days in office will be confirmed by your hiring manager. This role is an excellent opportunity for someone who is passionate about:

Exceptional Customer Service - Delivering unparalleled support to all Visa staff.
Proactive and Predictive Support-Anticipating user needs and preventing issues before they arise.
Cultivating a stellar support team- Building and developing a high-performing team of top-notch support professionals.
Empowering Self-Service Solutions-Enhancing user independence through intuitive self-service options.
Omni-channel experience-Providing seamless support across multiple communication channels.
AI and automation integration-Leveraging technology to streamline processes and improve efficiency.
Mastering shift-left via repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.
Self-Healing and ITSM Flow Integration- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities:

Transformational Leadership: Inspire, motivate, and guide the Onsite Technology Support team to achieve their full potential while fostering a culture of continuous improvement and excellence.
Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.
Monitor and evaluate team performance, providing feedback and coaching for improvement.
Ensure work is properly documented and track via ITSM platform and service level targets are met and address all service-level complaints.
Support service improvement efforts to reduce incidents, enhance existing support, and improve end user experience.
Create and maintain SOPs-Standard Operating Procedures, policies, SLAs, end-user training, technical and end user knowledgebase.
Participate with various stakeholders in maximizing the operational effectiveness of the End User experience, while ensuring service improvements are done to minimize repeat issues.
Participate in budget planning process related to projects or other specific needs
Apply creative thinking to drive automation goals and align with technology strategy.
Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.
Build strong relationships with leaders and stakeholders to command their attention.
Orchestrate effective communication and employee engagement initiatives.

Proactiveness: Anticipate potential issues and implement preventive measures.

Assist in the development and execution of Corporate Technology Support strategic plan and organizational goals.
Collaborate with cross-functional teams for continuous improvement initiatives.
Proactively manage internal organization initiatives from ideation to execution.

Innovation: Continuously seek new ways to improve operations and enhance customer experience.

Stay updated with industry trends and emerging technologies.
Support the adoption of new technologies and tools.
Ensure information security and risk management are embedded within the culture.
Direct the secure operation and maintenance of corporate computing and networking infrastructure.
Provide subject matter expertise and manage external and internal collaboration projects.
Ensure change management best practices are followed for organizational initiatives.
Collaboration with peer stakeholders across other End User Systems operations engineering functions to define clear R&R and rules of engagement.
Strong knowledge of ITIL framework and service desk tools Certification in IT service management, project management, or quality management is preferred. Experience with ServiceNow ITSM Tool.

Qualifications

Basic Qualifications:

8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience

Preferred Qualifications:

8 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Proven experience as a Manager of Corporate Technology Support or similar leadership role.

Strong verbal and written communication skills, ability to quickly master new systems and processes.

Relevant and consistent leadership behaviors in team management, customer communications, and interactions with peers, senior leadership, and potential clients.

Previous experience managing globally diverse support teams.

Experience with multi-OS platforms (Windows, OSX, Mobile) and workstation hardware and peripherals.

Strong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignments.

Good understanding of process orientation, understanding of project management techniques, methodologies, and best practices.

U.S. Applicants Only

The estimated salary range for this position is $127,900.00 to $ 205,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Apply Now

Refine Your Search

service desk manager jobs in austin tx

Sr. Manager, Work Station Support

Workstation Support Associate

Technical Support Specialist

Support Team (Helpdesk) Lead

Applied AI Architect, GTM

Senior Full Stack Engineer

Operations Specialist, Forward Deployed Engineering

Manager, Enterprise Technology – Technical Delivery

Configuration Manager - Product

Full Stack Software Engineer, Program Systems

Manager - Special Programs

Inventory Control Manager

Senior macOS Support Engineer – Field Services

Foundry Full Stack Engineer

IT Infrastructure Manager

Anytime Fitness General Sales Manager

Systems Administrator

IT Service Delivery & Support Manager

IT System Administrator I

Lead, IT Change Management

I want to receive the latest job alert for service desk manager in austin tx

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