Top 33 technology operations manager Jobs in austin tx

Technology Service Operations Manager
Dynamic Systems, Inc. —Buda, TX
- Full-time
- 5 years
- Senior level
- Communication skills
2d
Supply Chain Operations Management
Applied Materials —Austin, TX
- $128,000 - $176,000 a year
- Full-time
- Mid-level
- Travel
- Power tools
Technical Operations Manager
TTEC Digital —Austin, TX
- $90,000 - $105,000 a year
- Full-time
- Remote
- Mid-level
- Contracts
- 2 years
- Health insurance
- Dental insurance
Quick Apply
IT Shop Manager (Hardware & Lab Operations)
University of Texas at Austin —Austin, TX
- From $75,000 a year
- Urgently hiring
- Laboratory
- Classroom
- Mid-level
- Retirement plan
Trade Operations Program and Data Manager
Applied Materials —Austin, TX
- $120,000 - $165,000 a year
- Full-time
- 7 years
- Office
- Bachelor's degree
Technical Operations Manager
Roku —Austin, TX
- Weekends as needed
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Technical Program Manager II, Infrastructure Operations, Cloud Networking
Google —Austin, TX
- $138,000 - $198,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
WWRFO Operations Excellence Program Manager
Apple —Austin, TX
- $142,000 - $214,100 a year
- 6 years
- Bachelor of Science
- System design
- Employee stock purchase plan
- Health insurance
12d
Manager, IT Risk Operations
Wilson, Sonsini, Goodrich & Rosati —Austin, TX
- $147,050 - $220,800 a year
- 7 years
- Bachelor's degree
- Senior level
Security and IT Operations Manager
Atomic Semi —Austin, TX
- $100,000 - $150,000 a year
- Full-time
- Office
- 3 years
- Senior level
- Commuter assistance
- Paid parental leave
Manager, IT Risk Operations
Wilson Sonsini Goodrich & Rosati —Austin, TX
- $147,050 - $220,800 a year
- 7 years
- Bachelor's degree
- Senior level
Leadership Technical Program Manager, Google Enterprise Network Operations
Google —Austin, TX
- $192,000 - $278,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Senior Manager, Contract Management / Legal Operations
Digital Realty —Austin, TX
- $120,000 - $150,000 a year
- Full-time
- 5 years
- Office
- SQL
IT Asset Management Administrator, IT Operations
Tesla —Austin, TX
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Health savings account
Senior Manager, Security Operation
K&L Gates —Austin, TX
- $148,000 - $296,000 a year
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Azure
- Profit sharing
- Wellness program
Operations Technology Project Manager/Senior PM
LS Power Development, LLC —Austin, TX
- Full-time
- 8 years
- Agile
- Senior level
- Paid parental leave
- Parental leave
Network Operations Services Manager
Health & Human Services Comm —Austin, TX
- $7,015.16 - $11,835.00 a month
- Online Application
- Customer service
- System design
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
14d
AIML Data Operations - Account & Program Manager
Apple —Austin, TX
- $172,100 - $258,600 a year
- Senior level
- 10 years
- Employee stock purchase plan
- Health insurance
2d
Senior Manager, Software Engineering - AI Engineering & Operations
Charles Schwab —Austin, TX
- $180,000 - $210,000 a year
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Employee stock purchase plan
Senior Manager, Cloud Operations
Oracle —Austin, TX
- Full-time
- 5 years
- Bachelor of Science
- Analysis skills

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technology operations manager jobs near austin tx

Technology Service Operations Manager

Dynamic Systems, Inc. -
Buda, TX

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Job Details

Full-time
2 days ago

Qualifications

Jira
Customer support ticket management
Leading team collaboration initiatives
Digital project management boards
Defect tracking tools
Cross-functional team management
Cross-functional communication
Ticketing system technical support

Full Job Description

The Technology Service Operations Manager is responsible for overseeing the end-to-end lifecycle of IT operational support tickets, ensuring clear ownership, continuous progress, and adherence to defined service level agreements (SLAs) across IT teams. This role serves as the central point of coordination for service operations, driving accountability, improving service delivery efficiency, and maintaining visibility across all active workstreams.

This position does not include direct people management but requires strong cross-functional leadership and process ownership, including oversight of Jira Service Management workflows and operational asset coordination.

Key Responsibilities

Own and manage the full lifecycle of operational support tickets from intake through resolution and closure
Monitor and enforce SLAs, ensuring timely responses, updates, and issue resolution
Act as the central authority for ticket routing, assignment, and escalation
Identify and drive resolution of stalled or aging tickets across teams
Coordinate cross-functional handoffs between IT teams, ensuring clear ownership transitions
Maintain visibility into all active tickets, ensuring defined ownership, next steps, and status updates
Develop and maintain dashboards and reporting on SLA performance, ticket trends, and backlog health
Lead operational reviews to identify bottlenecks and drive continuous improvement
Ensure adherence to ticketing standards, documentation, and process consistency
Create and manage Jira Service Management (JSM) workflows, including request types, queues, SLAs, and basic automation rules
Build and maintain Jira dashboards and reporting to support operational visibility

Operational & Asset Management Responsibilities

Support equipment ordering, provisioning, and tracking of IT assets
Manage contract-related updates including new orders, returns, and asset decommissioning
Maintain accurate and organized inventory of IT equipment
Coordinate e-waste handling and disposal in compliance with company and regulatory standards
Schedule and support inventory audits and lifecycle management activities

Qualifications

5+ years of experience in IT service management, operations, or service delivery
Experience working within SLA-driven support environments
Hands-on experience with Jira or Jira Service Management (JSM), including workflow and queue management
Strong organizational and problem-solving skills with attention to detail
Ability to coordinate across multiple teams and drive accountability without direct authority
Experience with IT asset management, inventory control, or procurement processes preferred
Strong communication skills with the ability to work effectively with technical teams and leadership

Additional Notes

This role reports directly to the Director of Technology Services and plays a critical role in improving operational efficiency, service delivery performance, and process standardization across IT.

PI030884ca61c8-25404-40230992

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Refine Your Search

technology operations manager jobs in austin tx

Technology Service Operations Manager

Supply Chain Operations Management

Technical Operations Manager

IT Shop Manager (Hardware & Lab Operations)

Trade Operations Program and Data Manager

Technical Operations Manager

Technical Program Manager II, Infrastructure Operations, Cloud Networking

WWRFO Operations Excellence Program Manager

Manager, IT Risk Operations

Security and IT Operations Manager

Manager, IT Risk Operations

Leadership Technical Program Manager, Google Enterprise Network Operations

Senior Manager, Contract Management / Legal Operations

IT Asset Management Administrator, IT Operations

Senior Manager, Security Operation

Operations Technology Project Manager/Senior PM

Network Operations Services Manager

AIML Data Operations - Account & Program Manager

Senior Manager, Software Engineering - AI Engineering & Operations

Senior Manager, Cloud Operations

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