Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
We are seeking a dedicated IT professional to join our Austin team. The ideal candidate will provide technical and operational support to employees in the Austin office while working with our HQ IT team to maintain high IT standards globally. This role requires strong technical skills, a customer-centric approach, and the ability to work in a fast-paced environment solving both technical and operational challenges.
Our goal is to make work easier and more efficient for everyone by fixing problems, improving processes, and supporting the business with all its IT needs.
We are committed to a thriving in-office culture. This role requires that you be on-site at our office in Austin, Texas, 5 days a week.
The ideal candidate should have both technical and operational experience, supporting a regional and diverse team in an IT admin role. They should understand the daily aspects of IT operations in a fast-growing and dynamic company.
- Drive IT operations initiatives and special projects
- Provide high level end user support
- Troubleshoot IT-related issues, including:
- Hardware
- Systems
- Networking
- Audio & Video
- Asset Management
- Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.
- Manage IT procurement, vendor relationships, and inventory for all hardware and software.
- Partner with business units and collaborate on IT-related projects.
- Communicate effectively across all levels of the organization.
- Support a global workforce by partnering with overseas IT teams, employees, and consultants
- Analyze existing IT processes, suggest improvements, and implement business processes where needed
- Take on responsibilities beyond this job description as the company grows
- Prior IT/helpdesk/customer service experience
- A 5-star customer service mindset
- IT project management
- Excellent verbal and written communication skills
- Strong teamwork and collaboration skills
- Familiarity with macOS, Windows, Linux, iOS, and Android devices
- Ability to administer Google Workspace (G-Suite)
- Experience working with SSO platforms (Okta, OneLogin, etc.)
- Capability to manage AV hardware and software, including Zoom and other video conferencing tools
- Familiarity with our technology stack, including:
- Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
- Knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
- Experience with office moves and expansions
- Understanding of global asset management
- Experience with international shipping
- Flexible work schedule—early mornings, late nights, and unexpected calls/messages may be required to ensure company success
- Must be willing and able to commute 5 days in office.
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Professional development stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
- Commuter benefits
- You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.
Annual Pay Range
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
Estimated Annual Pay Range
$81,000 - $115,000 USD
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
