Top 99 Guest service agent Jobs in Austin Tx 78717

Front Desk Agent
The Loren at Lady Bird Lake —Austin, TX
- $21 an hour
- Full-time
- Writing skills
- English
- Office
- Paid parental leave
- AD&D insurance
Quick Apply
6d
Front Desk Agent
TownePlace Suites Austin Northwest —Austin, TX
- $16 - $17 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Hotel Front Desk Receptionist
Everhome Suites Georgetown —Georgetown, TX
- $16 an hour
- Hotel
- Communication skills
- Entry level
Quick Apply
Front Desk Agent
Residence Inn Austin Northwest —Austin, TX
- $16 - $18 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Desk Agent
The Ruby Hotel & Bar —Round Rock, TX
- $15 an hour
- Weekends as needed
- Writing skills
- Hotel
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Austin TownePlace Suites by Marriott —Austin, TX
- $16 - $17 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Front Desk Agent
Embassy Suites —Round Rock, TX
- Full-time
- Hotel
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
Front Desk Agent
Pyramid Hotel Group —Austin, TX
- $18 - $20 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
Front Desk Agent
Alexa MGMT —Round Rock, TX
- $16 an hour
- Weekends as needed
- Writing skills
- Hotel
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
AC Hotel Austin Hill Country —Austin, TX
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Hilton Garden Inn Austin University Capitol —Austin, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Hotel Front Desk Receptionist
Aloft Austin Northwest —Austin, TX
- $15 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Guest Service Agent (Part-Time) - Hilton Austin
Hilton —Austin, TX
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
Guest Service Agent
Hersha Hospitality Management, LP —Austin, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent | Part Time
Omni Hotels & Resorts —Austin, TX
- Part-time
- Serving
- Hotel
- Ability to lift 50 pounds
- Free parking
- Health savings account
Quick Apply
Front Desk Agent
Cambria Hotel Austin Uptown near the Domain —Austin, TX
- From $17 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
13d
Front Desk Host - Austin Proper Hotel
PROPER AUSTIN HM LLC —Austin, TX
- Residential
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Omni Hotels & Resorts —Austin, TX
- Full-time
- 18 years or older
- Math
- Entry level
Quick Apply
Hotel Front Desk Clerk
Holiday Inn Express and Suites —Cedar Park, TX
- $14.50 - $15.75 an hour
- Part-time
- Bilingual
- Computer literacy
- Hotel
- Employee assistance program
- Employee discount
Quick Apply
Hotel Front Desk Agent
La Quinta Inns & Suites —Cedar Park, TX
- From $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
13d

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guest service agent jobs near austin tx 78717

Front Desk Agent

The Loren at Lady Bird Lake
Austin, TX

Quick Apply

Job Details

Full-time
$21 an hour
6 days ago

Benefits

Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Writing skills
English
High school diploma or GED
Math
Cash register operations
Computer skills

Full Job Description

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.

We are Uncompromising by Nature

We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

Our Full-time Eligible benefits include:

Participation in 401(k) with company match of up to 4%*

Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

Paid PTO

Paid Holidays

Paid Maternity/Paternity Leave

Employee Assistance Program*

Complimentary Employee Meal*

Complimentary Bus Passes*

50% off Dining in Nido*

Recognition Programs, Incentives and Celebrations*

Benefits available to Part time Associates

Job Summary/Responsibilities

The Front Desk Agent will report to the Front Office Leadership team. The role is to provide luxury service, including attentiveness, anticipation, courteousness, and efficiency, to all guests while at the Front Desk of The Loren Hotel Austin and at the Concierge Desk at The Loren Hotel Austin Residences. Some of the key duties and responsibilities include:

Greet and welcome all guests within acceptable distance.
Must show genuine interest, demonstrate anticipatory service, and close interactions appropriately.
Must smile and maintain engaging expression.
Maintain proper use of computer and telephone systems and ensure that The Loren’s hotel standards are met.
Courteously answer guest inquiries about hotel services and facilities.
Provide concierge support to our Residences which includes answering phone inquiries and accepting mail while being physically available at the Concierge desk at the Residence tower.

Be aware of all rates, packages, and special promotions.
Must be able to communicate effectively both verbally and in writing, with employees of all levels and guests, using proper etiquette in an attentive, friendly, courteous, and service-oriented manner.
Always maintain a warm, friendly and courteous demeanor.
Complete and facilitate in a friendly, efficient, and courteous manner, established check-in and check-out procedures for guests on a daily basis, in order to ensure guests are satisfied and in rooms as requested.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Maintain a clean work area.
Contribute to a healthy and safe work environment.
Perform other duties as requested by leadership

Supervisory Duties

None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

Integrity and Respect
Communication
Innovation
Teamwork and Relationships
Hospitality
Job Excellence

Education/Formal Training

High school diploma or equivalent, required.

Experience

Previous hotel experience in guest facing position, preferably in a luxury hotel environment.
1+ previous guest service experience.
Excellent oral and written communication skills required.
Ability to work a flexible schedule is required.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of the hotel to assist clients.
Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

95% indoor office.

Quick Apply

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