Top 145 User support Jobs in Bakersfield, Ca

Program Success Associate (West Coast Only)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Spanish
- Google Workspace
- Health savings account
- Health insurance
Quick Apply
Data & AI Analyst
Pacific Mind Health —California
- $90,000 - $110,000 a year
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
1d
SEO Analyst
Coalition Technologies —California
- $15 - $35 an hour
- Full-time
- Remote
- English
- Mid-level
- Analysis skills
- Profit sharing
- Health insurance
Help Desk Technician
Rain For Rent —Bakersfield, CA
- $23 - $32 an hour
- Microsoft PowerPoint
- Microsoft Word
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Retail Sales and Store Support
Albertsons —Bakersfield, CA
- $17.10 - $28.95 an hour
- Part-time
- Cleaning
- Fair chance
- Grocery store experience
- Paid holidays
- Disability insurance
Quick Apply
8d
Systems Support Specialist I
Kern Community College District —Bakersfield, CA
- $69,910.56 - $98,781.84 a year
- Online Application
- English
- Research
- Windows
- Health insurance
System Support Specialist II
Kern Community College District —Bakersfield, CA
- $73,449.84 - $103,782.72 a year
- Online Application
- Computer Science
- Mid-level
- 3 years
- Health insurance
ADMIN ASSISTANT
Good Samaritan Hospital CA LTD PTP —Arvin, CA
- On call
- Microsoft Access
- Mid-level
- High school diploma or GED
Field Support Technician - Bakersfield, CA area (PART TIME)
The Save Mart Companies —Bakersfield, CA
- $24.29 - $31.88 an hour
- Overtime
- Clean driving record
- Driver's License
- Children
- AD&D insurance
- Health insurance
Quick Apply
Systems Administrator
OMNI FAMILY HEALTH —Bakersfield, CA
- $70,720 - $88,400 a year
- Full-time
- Azure
- Computer Science
- System design
Quick Apply
Food Packaging Specialist
Elkay Plastics Co, Inc. —California
- $100,000 - $120,000 a year
- Full-time
- Sales
- Marketing
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Program Success Associate (Canadian French/ English Bilingual - West Coast)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Google Workspace
- Salesforce
- Health savings account
- Health insurance
Quick Apply
Product Researcher (Dairy & Feed Expert)
Cattle Care —California
- $60,000 - $120,000 a year
- Part-time
- English
- Mid-level
- Analysis skills
Quick Apply
12d
[California] Licensed Clinical Psychologist (Telehealth) – Behavioral Sleep Medicine & Therapy
California Sleep —California
- $85 an hour
- Part-time
- Remote
- Psychology
- In-person
- Telehealth
- Health insurance
- Dental insurance
Quick Apply
2d
Program Success Associate (Canadian French/ English Bilingual - East Coast)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Google Workspace
- Salesforce
- Health savings account
- Health insurance
Quick Apply
[California] Licensed Master's-level Therapist (Telehealth) – Behavioral Sleep Medicine & Therapy
California Sleep —California
- $60 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Technical IT Support Specialist (Level 2/3) - IT Managed Services
SWAT MSP LLC —Bakersfield, CA
- $20 - $30 an hour
- Full-time
- Computer science
- 6 years
- Computer Science
Quick Apply
Claims Trainer
Kern Health Systems —Bakersfield, CA
- $28.62 - $44.36 an hour
- Full-time
- Hybrid work
- Classroom
- Writing skills
- Mid-level
11d
IT Manager- Bakersfield 1.1
Universal Healthcare MSO LLC —Bakersfield, CA
- $57.70 - $72.12 an hour
- Full-time
- Computer Science
- 5 years
- System design
- Paid holidays
- Health insurance
7d
IT Infrastructure Manager
OMNI FAMILY HEALTH —Bakersfield, CA
- $122,707 - $153,384 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply

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user support jobs near bakersfield, ca

Program Success Associate (West Coast Only)

Tuition.io, Inc.
California

Quick Apply

Job Details

Full-time
$21.64 - $26.44 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Software troubleshooting
Customer service
Call center experience
English
Bachelor's degree
Zendesk
Ticketing system technical support
Time management

Full Job Description

The Role & Responsibilities

Tuition.io’s Program Success (Customer Support) department is growing and we are looking to add another exceptional associate to the team to assist with providing support for our new Tuition Assistance software platform. This is a diverse, fast-paced customer support/call center style role including the following responsibilities:

This Opening Is Only Available to Candidates in PST or MT Time Zones
Deliver high quality customer support to end users of the Tuition.io platform through email, phone and online chat.
Develop operational knowledge of Tuition.io’s proprietary educational benefits platform.
Ensure end user support issues are resolved both completely and timely.
Troubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.
This is a full-time role requiring 40 hours/week with occasional overtime hours as needed. There may also be opportunities for weekend shifts of 3 hours on Saturday and/or Sundays.
This is a remote role for the PST or MT time zones that reports to the Director of Program Success who is based in Los Angeles, CA.
Training for this role will start from 6:00am PST and will end at 2:30 pm PST as training will be conducted by our Director and Team Lead who are located on the West Coast.
Training is expected to take 4 weeks.
Once fully trained, this role will start at 8:30 am PST and will end at 5 pm PST. This start/end time cannot be changed.

Qualifications of Our Ideal Candidate:

2+ years of previous customer service experience in a tech start-up environment utilizing internal software platforms or 3+ years customer service/call center experience for a software provider requiring software troubleshooting with platform users.
1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)
High level understanding of software troubleshooting and browser based software
Excellent verbal and written communication skills
Empathetic and a good listener
Strong customer advocate who goes the extra mile
Team player
Organized and resourceful with great time-management skills
Ability to manage multiple support channels including email tickets, live chat, and phone
Ability to learn and master new processes and procedures
Ability to thrive in a fast paced environment with rapidly changing priorities
High level of attention to detail and great problem solving skills
Bachelor’s degree

Bonus Points

Knowledge of Student Loans
Knowledge of Tuition Reimbursement or other educational benefits
Familiarity with modern workplace software such as Salesforce, Google Workspace, etc
Bilingual in English/Spanish or French/English

About Tuition.io

Tuition.io is a well-funded, rapidly growing company based in San Mateo, California with an additional office in Los Angeles, California. Founded in 2012, Our mission is to help employers attract, retain and upskill their workforces by providing a comprehensive range of education assistance benefits to their employees. Our services allow employers to help address two main issues: a) the increasing costs of higher education, and b) the $1.7 trillion student loan crisis in the US, while improving the financial wellbeing of their employees. We are the leading provider of education assistance benefits that are enabled through a fully integrated product suite. Please see www.tuition.io for an overview of our company.

Job Type: Full-time

Pay: $21.64 - $26.44 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

People with a criminal record are encouraged to apply

Education:

Bachelor's (Required)

Experience:

Zendesk: 1 year (Required)
Call center: 2 years (Required)
tech start-up: 2 years (Required)

Work Location: Remote

Quick Apply

Refine Your Search

user support jobs in bakersfield, ca

Program Success Associate (West Coast Only)

Data & AI Analyst

SEO Analyst

Help Desk Technician

Retail Sales and Store Support

Systems Support Specialist I

System Support Specialist II

ADMIN ASSISTANT

Field Support Technician - Bakersfield, CA area (PART TIME)

Systems Administrator

Food Packaging Specialist

Program Success Associate (Canadian French/ English Bilingual - West Coast)

Product Researcher (Dairy & Feed Expert)

[California] Licensed Clinical Psychologist (Telehealth) – Behavioral Sleep Medicine & Therapy

Program Success Associate (Canadian French/ English Bilingual - East Coast)

[California] Licensed Master's-level Therapist (Telehealth) – Behavioral Sleep Medicine & Therapy

Technical IT Support Specialist (Level 2/3) - IT Managed Services

Claims Trainer

IT Manager- Bakersfield 1.1

IT Infrastructure Manager

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