Are you someone who thrives on connecting with people, managing communication, and helping create an incredible client experience from first contact through follow-up?
In this role, you’ll be the first point of contact for our athletes and families, setting the tone with exceptional first impressions and ensuring every experience is organized, responsive, and high-quality.
ABOUT A3 SPORTS PERFORMANCE
At A3 Sports Performance, coaching is the product.
We don’t run random workouts – we develop athletes with intention. Every program is structured, coached, and designed to build strength, speed, confidence, and long-term athletic success.
We work with driven athletes and families who value high standards, consistency, and real development, from youth athletes learning the fundamentals to competitive athletes preparing for the next level. We also serve individuals with disabilities in our inclusive adaptive fitness program and adults investing in professional coaching for strength and longevity.
Everything we do – from coaching on the floor to communication and client experience – is built around delivering a professional, organized, and high-quality environment that athletes and families can trust.
THE ROLE
This is a high-impact, front-facing role responsible for delivering exceptional first impressions, owning the flow of communication and scheduling, and driving lead conversion from first inquiry through booked and attended consultations.
The ideal candidate is energetic, organized, and people-oriented, with a strong ability to communicate effectively, stay on top of details, and prioritize in a fast-paced environment. They enjoy connecting with others and take pride in delivering a 5-star experience while consistently executing on daily responsibilities.
At A3, we believe that exceptional experiences and consistent growth come from personalized attention, strong communication, and disciplined follow-through. This role is critical to each.
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To Apply
Please complete the following two required steps:
- Complete the Hiring Questionnaire: (copy and paste this link to access) ---- https://kilo.gymleadmachine.com/widget/survey/1vKyckTnmLglZWjqL9Ch
- Email your resume and cover letter to [email protected]
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KEY RESPONSIBILITIES
1. Front Desk & Client Experience
- Serve as the first point of contact for all clients, athletes, and visitors, creating a welcoming, high-energy, and professional environment
- Own the client arrival experience by greeting and engaging clients by name, assisting with session check-ins, and managing a high volume of activity with strong awareness of schedule flow, especially during peak hours
- Ensure every interaction reflects A3’s standards of excellence and personalized attention
2. Communication & Scheduling Operations
- Own all inbound communication across phone, text, email, and GLM platforms, responding to inquiries quickly, warmly, and professionally
- Triage incoming communication, ensuring inquiries are resolved or directed to the appropriate team member quickly and accurately
- Manage scheduling tasks including bookings, reschedules, cancellations, and attendance updates
- Maintain accurate and up-to-date calendars across systems (Wodify, GLM, etc.)
- Communicate schedule updates to coaches and team members (e.g., Slack)
- Process client transactions and retail purchases accurately
3. Lead Follow-Up & Pipeline Management
- Execute consistent, high-volume outbound outreach (calls, texts, follow-ups) to new and existing leads to maintain an active pipeline
- Respond quickly to new inquiries to maximize speed-to-lead and conversion opportunities
- Connect with prospects prior to consultations to build rapport and qualify fit to ensure alignment before their visit
- Book consultations and drive strong show rates through confirmation, reminders, and proactive follow-up
- Re-engage inactive or unconverted leads through consistent, structured follow-up
- Maintain detailed, accurate notes in the CRM, including personal details, goals, and prior communication, to support a personalized experience
- Collaborate closely with the Athletic Advisor and leadership to ensure alignment on lead quality and handoff into consultations
4. Team Support & Coordination
- Collaborate closely with the operations team, coaches, and leadership to ensure alignment across scheduling, communication, and client experience
- Support client experience initiatives (recognition, milestones, etc.) as directed
- Support operational readiness during shifts by maintaining lobby cleanliness, monitoring restrooms and inventory, and restocking essentials as needed.
RESULTS - WHAT SUCCESS LOOKS LIKE
- Every client and visitor is greeted warmly and professionally
- Communication is prompt, clear, and reliable with no missed messages or dropped follow-ups
- Calendars and scheduling systems are accurate and up to date
- Coaches and team members are consistently informed and aligned
- Outreach activity is consistent and meets defined daily expectations, resulting in a full and active pipeline
- Consultations are consistently booked and attended, with show rates improving toward 65–75% through proactive confirmation and follow-up
WHO THIS ROLE IS FOR
This role is ideal for someone who:
- Is outgoing, confident, and enjoys talking to people all day
- Can manage competing priorities and frequent interruptions without losing organization or follow-through
- Self-starter who takes initiative and follows through without needing constant direction
- Is motivated by hitting goals and completing high volumes of activity
- Thrives in a fast-paced, team-oriented environment
WHO THIS ROLE IS NOT FOR
This role is not a fit for someone who:
- Prefers slow-paced or highly predictable work environments
- Dislikes phone-based communication or outbound outreach
- Is looking for a purely administrative or behind-the-scenes role
- Struggles to manage competing priorities or handle frequent interruptions
REQUIRED SKILLS & COMPETENCIES
- Communication: Strong verbal and written communication skills with the ability to respond quickly, professionally, and with a friendly, personable tone across phone, text, email, and in person
- Organization & Attention to Detail: Maintains exceptional organization and accuracy while managing high volumes of client information, scheduling, and communication without errors
- Execution & Follow-Through: Demonstrates disciplined follow-through, ensuring tasks are completed fully, accurately, and on time without needing constant oversight
- Prioritization & Adaptability: Able to manage competing priorities, shift between reactive and proactive tasks, and maintain focus in a fast-paced, high-volume environment
- Client Experience: Committed to delivering a high-quality, personalized experience for clients, families, and prospects, with strong awareness of tone, presence, and professionalism
- Outbound Communication & Sales Support: Comfortable with phone-based communication and consistent outreach, including following up with leads, building rapport, and supporting appointment setting and show rates
- Problem-Solving & Judgment: Able to assess situations quickly, respond appropriately, and determine when to resolve independently or escalate to the appropriate team member
- Systems & Technology: Comfortable learning and using multiple systems (Wodify, GLM, Google Sheets, etc.) to manage scheduling, communication, and client data accurately
- Ownership & Initiative: Takes initiative, anticipates needs, and operates with a high level of ownership and accountability in daily responsibilities
Required Qualifications:
- 1–3 years of experience in a client-facing role involving sales support, customer service, or administrative responsibilities
- Experience working in a fast-paced, service-based environment is a plus (fitness, hospitality, or similar)
- Availability to work peak hours, including afternoons/evenings
- High school diploma or equivalent.
CORE VALUES
At A3, we live by three core values: HUNGER, HEART, and HARD WORK.
- HUNGER – We’re obsessed with growth, competitive greatness, and striving to be our best.
- HEART – We care deeply, empower others to win, and put the team above ourselves.
- HARD WORK – We take action, take ownership, and bring relentless drive every day.
TO APPLY
Please complete the following two required steps:
- Complete the Hiring Questionnaire: https://kilo.gymleadmachine.com/widget/survey/1vKyckTnmLglZWjqL9Ch
- Email your resume and cover letter to [email protected]
Equal Opportunity Employer
We foster a workplace where every team member and client feels seen, respected, and empowered to show up fully as themselves — regardless of race, gender identity, age, sexual orientation, background, or ability. That includes hiring and promoting with fairness and transparency, making room for different perspectives, and standing firmly against racism, discrimination and hate in any form.
If you believe that every person deserves to belong, thrive, and be treated with dignity, you’ll feel right at home here.
A3 Sports & Wellness, Inc. is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, protected veteran status, or any other characteristic protected by applicable law.
We invite you to learn more about us at www.a3sportsperformance.com.
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
