Top 22 Casino manager Jobs in Baltimore, Md

Guest Experience Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $73,003 - $100,694 a year
- Weekends as needed
- CRM software
- Bachelor's degree
- Team management
- Free parking
- Disability insurance
Assistant Shift Manager - Slots
Caesars Entertainment —Baltimore, MD
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- English
Beverage General Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $83,000 a year
- Full-time
- Bar
- ServSafe
- Basic math
- Free parking
- Disability insurance
HVAC Lead Technician
Pursuit Sales Solutions —Baltimore, MD
- $45 - $55 an hour
- Email
- 5 years
- Supervising experience
- In-person
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager - Luma - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $64,892 - $89,506 a year
- Extended hours
- Bar
- ServSafe
- Basic math
- Free parking
- Disability insurance
Manager
Urban Air Adventure Parks —Middle River, MD
- Weekends as needed
- Background check
- CPR Certification
- Microsoft Excel
Surveillance Shift Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $51,273 - $70,721 a year
- Extended hours
- Mid-level
- 8 years
- Ability to sit for extended periods
- Free parking
- Disability insurance
Sportsbook Supervisor & Ticket Writer (Dual-Rate)
Caesars Entertainment —Baltimore, MD
- Full-time
- Inventory management
- Writing skills
- Mid-level
Poker Supervisor - Dual Rate
Caesars Entertainment —Baltimore, MD
- Weekends as needed
- Management
- Ability to walk for extended periods
- English
Beverage Supervisor
Caesars Entertainment —Baltimore, MD
- $55,000 a year
- Extended hours
- Bar
- ServSafe
- Ability to walk for extended periods
Facilities Supervisor - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $24.65 - $34.00 an hour
- Overnight shift
- Mid-level
- 3 years
- High school diploma or GED
- Free parking
- Disability insurance
3d
Manager - Luma - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $51,273 - $70,721 a year
- Extended hours
- Bar
- ServSafe
- Mid-level
- Free parking
- Disability insurance
Food and Beverage Marketing Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $57,682 - $79,561 a year
- Full-time
- Management
- Marketing
- English
- Free parking
- Disability insurance
Service Sales / Account Manager - Continental Fire Protection
Continental Fire Alarm —Hanover, MD
- $90,000 - $130,000 a year
- Overtime
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Restaurant Manager - Truong Tien - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $51,273 - $70,721 a year
- Extended hours
- Sanitation
- Mid-level
- Ability to climb stairs
- Free parking
- Disability insurance
11h
Performance Marketing Assistant Manager - CGSS
Live! Casino and Hotel Maryland —Hanover, MD
- $51,273 - $70,721 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Free parking
- Health insurance
Restaurant Manager - Sports & Social - Full-Time - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $51,273 - $70,721 a year
- Extended hours
- Ability to climb stairs
- Bachelor's degree
- Experience equivalent to degree accepted
- Free parking
- Disability insurance
11h
Beverage Service Supervisor - Service Bar - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $36,829.00 - $50,798.50 a year
- Full-time
- Bar
- English
- Mid-level
- Free parking
- Disability insurance
Asian Restaurant Lead Cook - Full-Time - Luk Fu - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $22 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- 3 years
- Free parking
- Disability insurance

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Guest Experience Manager - Maryland

Live! Casino and Hotel Maryland -
Hanover, MD

Apply Now

Job Details

Full-time
$73,003 - $100,694 a year

Benefits

Free parking
Disability insurance
Health insurance
Tuition reimbursement
Paid time off
Life insurance
Food provided

Qualifications

Customer communication
Presentations for conferences or internal meetings
Bachelor's degree

Full Job Description

Min Compensation: USD $73,003.00/Yr. Max Compensation: USD $100,694.00/Yr. Overview:

Why We Need Your Talents:

The Guest Experience Manager is responsible for leading the development, implementation, and continuous improvement of service standards that shape every aspect of the guest journey. This role plays a critical part in analyzing feedback, identifying service gaps, and executing strategies that enhance satisfaction, personalize interactions, and ensure consistency across all touchpoints. Your ability to guide frontline teams, collaborate with department leaders, and resolve guest concerns with professionalism directly supports the property’s reputation for exceptional hospitality. By driving operational excellence, upholding regulatory compliance, and championing a culture devoted to service, you help position Live! Casino & Hotel as a preferred destination for world‑class experiences.

Responsibilities:

Where You'll Make an Impact:

Promotes and develops team-oriented service standards, stressing the importance of providing unparalleled commitment to guest service excellence.
Works with department leaders to identify and mitigate service interruptions.
Identifies departmental KPIs, develops service standards to improve the guest experience.
Utilizes process improvement strategies to reduce service disruptions and improve the guest experience.
Designs and facilitates guest service training modules.
Identifies and quantifies service interruptions that result in direct and indirect loss of revenue.
Monitors and evaluates the performance of frontline teams in delivering exceptional guest services, providing regular feedback, and implementing development plans to address performance gaps.
Develops and implements strategies to personalize guest experiences, tailoring services and recommendations to individual preferences and needs.
Analyzes guest feedback from various platforms, identifying trends and areas for improvement to enhance overall satisfaction.
Collaborates with marketing and sales teams to align guest experience strategies with broader organizational goals, ensuring a cohesive approach to guest satisfaction and loyalty programs.
Stays abreast of industry trends and competitive offerings to ensure the property remains a preferred choice for guests.
Implements best practices and innovative solutions for continuous improvement.
Innovates and implements new technologies or services that enhance the guest experience.
Responds to guest issues, concerns, and complaints in a courteous manner consistent with guest service standards.
Develops and maintains a comprehensive crisis management plan to address potential issues that could negatively impact the guest experience, ensuring a rapid and coordinated response to any situation.
Complies with all internal controls and procedures related to departmental operations. Ensures compliance with regulatory controls, both internal and external, including but not limited to state and federal laws and state gaming regulations.
Manages the budget for guest experience, including forecasting expenses and controlling costs related to amenities, team member training, and guest initiatives.
Performs other duties as assigned.

Skills to Help You Succeed:

Customer Journey Mapping: A detailed visualization of every step a guest takes from initial interest to post-visit feedback allows for pinpointing areas for enhancement and personalizing services. By ensuring that every touchpoint is optimized for satisfaction, loyalty is fostered, and positive reviews are encouraged.
Feedback Analysis: Dissecting comments, reviews, and surveys to identify patterns and areas for improvement impacts the enhancement of the guest experience. Utilizing a meticulous approach, Guest Experience Managers make data-driven decisions that refine service standards and elevate overall satisfaction.
Personalization Strategies: Tailoring services and interactions based on individual preferences and historical data enhances guest satisfaction and fosters loyalty. Unique and memorable experiences encourage repeat visits and positive word-of-mouth.
Conflict Resolution: Addressing and resolving guest complaints and concerns is paramount for maintaining a positive atmosphere and ensuring guest satisfaction. A delicate balance of empathy, patience, and problem-solving abilities is required to turn potentially negative experiences into opportunities for building loyalty and trust.
Event Planning: Memorable and seamless events are crafted with a meticulous approach to detail, from conceptualizing themes to coordinating logistics. Creativity is leveraged to design unique experiences while managing budgets, vendors, and timelines to exceed guest expectations.
Technological Proficiency: With the increasing role of digital platforms in enhancing guest experiences, proficiency in relevant technology and systems (e.g., property management systems, CRM software, and mobile applications) is crucial for personalizing guest interactions and streamlining operations.
Cultural Sensitivity: Ability to interact effectively with guests from diverse cultural backgrounds, understanding and respecting cultural differences to ensure all guests feel welcomed and valued.
Diversity and Inclusion: Highlight the importance of fostering an inclusive environment where all guests and team members feel respected and valued.
Sustainability Practices: If applicable, include responsibilities related to implementing and promoting sustainability practices within guest services to align with environmental and social governance goals.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems.
- Ability to perform assigned duties under frequent time pressures.
- Broad variety of tasks and deadlines requires an irregular work schedule.
- Ability to perform assigned duties in an interruptive office.

Qualifications:

Must-Haves:

Bachelor's degree in hospitality management, business administration, or a related field.
Professional certifications in Six Sigma, customer service excellence, hospitality management, or similar credentials could be advantageous.
Sufficient experience in a customer facing role.
Excellent interpersonal and communication skills.
Ability to present information to all levels within the organization and train.
Must be able to obtain and maintain a valid gaming license as determined by the Maryland Lottery & Gaming Control Agency.

Physical Requirements:

Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency.
25% Walking
30% Sitting
45% Standing
Use of going up and down 31 stairs multiple times per day and elevators.
Ability to adapt to varying temperature conditions, as work areas may include outdoor settings or locations with different climate controls.

Working Conditions:

24/7 high energy casino with over 300,000 sq. ft. of gaming and entertainment space and approximately 3,000 Team Members.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
The role will require flexibility in terms of hours, including nights, weekends, and holidays, to align with the casino's operational hours and guest service needs.
Given the dynamic and potentially stressful environment of a casino, the ability to maintain composure and make high-quality decisions under pressure is essential.

What We Offer:

Perks We Offer You

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

To be part of an exciting experience unlike any other in the market.
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.
To be given the tools, resources, and opportunity to grow in their career.
To work hard and have fun.
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.

Apply Now

Refine Your Search

casino manager jobs in baltimore, md

Guest Experience Manager - Maryland

Assistant Shift Manager - Slots

Beverage General Manager - Maryland

HVAC Lead Technician

Assistant General Manager - Luma - Maryland

Manager

Surveillance Shift Manager - Maryland

Sportsbook Supervisor & Ticket Writer (Dual-Rate)

Poker Supervisor - Dual Rate

Beverage Supervisor

Facilities Supervisor - Maryland

Manager - Luma - Maryland

Food and Beverage Marketing Manager - Maryland

Service Sales / Account Manager - Continental Fire Protection

Restaurant Manager - Truong Tien - Maryland

Performance Marketing Assistant Manager - CGSS

Restaurant Manager - Sports & Social - Full-Time - Maryland

Beverage Service Supervisor - Service Bar - Maryland

Asian Restaurant Lead Cook - Full-Time - Luk Fu - Maryland

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