Top 1122 Customer experience specialist Jobs in Baltimore, Md

Records Specialist
Abaco Strategy LLC —Fort Meade, MD
- $70,000 - $73,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Quality control
- Health savings account
- Health insurance
Quick Apply
Payroll Specialist
Road Runner Wrecker Service —Windsor Mill, MD
- $30 - $32 an hour
- Full-time
- Research
- Mid-level
- Administrative experience
Accounts Payable Specialist
Tulkoff Food Products, Inc. —Baltimore, MD
- $60,000 - $65,000 a year
- Online Application
- Microsoft Excel
- Oracle
- 5 years
- Health insurance
- Dental insurance
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Program Operations Specialist
General Dynamics Information Technology —Annapolis Junction, MD
- $157,250 - $212,750 a year
- Bachelor of Science
- Mid-level
- Office
- Paid time off
- 401(k) matching
4d
Inspector Final Assembly Sr Specialist
Lockheed Martin —Severn, MD
- $73,500 - $129,605 a year
- Full-time
- 5 years
- Laboratory experience
- In-person
- Paid holidays
- Disability insurance
9d
IKEA Call Center Training Resolutions Specialist I
Ikea us —Baltimore, MD
- $57,914.00 - $83,107.50 a year
- Full-time
- Hybrid work
- English
- Office
- 2 years
- Store discount
- Health insurance
Lab Customer Service Specialist - Day Shift - Full-Time
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $17.30 - $25.11 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Typing
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14d
Systems Support Specialist
Kennedy Krieger Institute —Baltimore, MD
- $57,140.30 - $99,305.86 a year
- Full-time
- Computer science
- Computer Science
- Research
IKEA Call Center Sales Training Specialist I
Ikea us —Baltimore, MD
- $57,914.00 - $83,107.50 a year
- Full-time
- Hybrid work
- Office
- 2 years
- Communication skills
- Store discount
- Health insurance
Field Support Specialist
Kennedy Krieger Institute —Baltimore, MD
- $57,140.30 - $99,305.86 a year
- Full-time
- Computer science
- Computer Science
- Research
5d
Registration Specialist
Baltimore City Community College —Baltimore, MD
- $25 - $27 an hour
- Part-time
- Office
- 1 year
- Associate's degree
Field Transportation Specialist - Non-CDL Box Truck Driver
reLink Medical, LLC. —White Marsh, MD
- $25 - $30 an hour
- Overtime
- Clean driving record
- DOT physical examination
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
7d
SPS Help Desk Support (Temporary, Sept-Dec 2026) (ADMINISTRATIVE SPECIALIST I)
State of Maryland - DBM OPSB Division of Personnel Services —Baltimore, MD
- $25.49 an hour
- 8 hour shift
- Remote
- Research
- Microsoft Office
- Administrative experience
- AD&D insurance
- Dental insurance
8d
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply
Floating Resident Service Specialist - Baltimore
UDR EAS LLC —Towson, MD
- $27 - $29 an hour
- Word processing
- Mid-level
- Administrative experience
Quick Apply
11d
Intake Specialist
Baltimore City Community College —Baltimore, MD
- $23 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
Customer Service Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $33.15 - $44.85 an hour
- Computer literacy
- High school diploma or GED
- Travel
- 401(k) matching
ADMINISTRATIVE SPECIALIST II
State of Maryland - LABOR - Labor and Industry - Safety Inspection —Hunt Valley, MD
- $49,214 - $77,620 a year
- Online Application
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
5d
ADMINISTRATIVE SPECIALIST III SUPERVISOR
State of Maryland - Maryland Department of the Environment —Baltimore, MD
- $52,354 - $82,572 a year
- Online Application
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
12d
Office Specialist
Baltimore City Community College —Baltimore, MD
- $20 - $23 an hour
- Part-time
- Computer literacy
- English
- Office

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Records Specialist

Abaco Strategy LLC
Fort Meade, MD

Quick Apply

Job Details

Full-time
$70,000 - $73,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Top Secret Clearance
Scanning
DoD experience
Attention to detail
Quality control
SharePoint
Manual handling

Full Job Description

Abaco Strategy, LLC (Abaco) is an 8(a) Certified, HUBZone, Woman Owned, Small Business located in Leesburg, VA. Abaco provides Information Technology and Consulting Services to Commercial customers and the Federal Government. We deliver technology-enabled, results-oriented solutions. We build long-term business relationships by ensuring the availability of highly skilled and certified resources providing a broad range of capabilities that meet the unique needs of all customers. We leverage industry best practices and business innovations to provide measurable results. We are seeking a talented admin to join our team.

Position Summary

Abaco Strategy seeks a Journeyman Document Management Specialist to support DISA's records management and automatic declassification mission. Depending on assignment, this individual serves either as a Records Specialist at DISA Fort Meade -- performing document processing, scanning, and disposition support -- or as a Declassification Reviewer at the NARA Interagency Referral Center, conducting classified record reviews under Executive Order 13526. The successful candidate applies solid working knowledge of document management and classified records handling to perform accurate, high-volume records processing in a secure environment. This is a full-time, on-site position at a secure government facility (Fort Meade and/or NARA Archives II). An active Top Secret clearance with SCI eligibility and U.S. citizenship are required. For declassification-assigned positions, HRRDR certification and the ability to maintain CNWDI/RD/FRD access are required.

Key Responsibilities

The Journeyman Document Management Specialist performs the following core duties in support of the DISA records management and automatic declassification mission:

○ Perform document scanning, indexing, metadata tagging, labeling, and disposition support for both physical and electronic records.

○ For declassification-assigned work, conduct page-by-page reviews of classified records, identify other-agency equities, and support declassification referrals for Restricted Data (RD) and Formerly Restricted Data (FRD) in compliance with Executive Order 13526.

○ For declassification-assigned work, update the Document Declassification Support System (DDSS) and support development of the DISA Declassification Guide.

○ Contribute to meeting the minimum production standard of 20,000 records reviewed annually at 95% accuracy while maintaining zero security infractions.

○ Identify, locate, retrieve, and properly label records following review to ensure accurate handling and disposition.

○ Prepare status updates and page-count/referral reports as required by the Government.

Performance in this role is measured against defined production, accuracy, and security expectations. The specialist is responsible for sustaining high-volume throughput without compromising review quality or the integrity of classified information. Adherence to established quality control procedures, proper marking and safeguarding of classified materials, and timely, accurate reporting are essential to successful contract execution. All duties are performed on-site at secure government facilities in accordance with applicable federal records management directives and DISA operational guidance.

Required Qualifications

○ Clearance and Citizenship: Active Top Secret clearance with SCI eligibility, supported by a favorably adjudicated Tier 5 investigation; U.S. citizenship required.

○ Experience: Demonstrated experience in document management, records processing, scanning/indexing, or classified records handling.

○ Technical Knowledge: Working knowledge of records handling and quality control processes.

○ Physical Requirements: Ability to lift up to 50 pounds; for declassification-assigned positions, ability to perform duties in cold-temperature archival storage environments.

○ Attributes: Strong attention to detail and accuracy in high-volume records processing.

Preferred Qualifications

The following qualifications are preferred and will strengthen a candidate's application:

○ HRRDR (Historical Records Restricted Data Reviewers) certification -- required for declassification-assigned positions.

○ Experience with EO 13526 declassification, RD/FRD referrals, or the NARA Interagency Referral Center (IRC).

○ Familiarity with the Document Declassification Support System (DDSS), NARA ERA/ARCIS, and SharePoint Online.

○ Prior experience supporting DISA, NARA, or another federal records program.

Candidates who demonstrate a combination of these preferred qualifications, alongside the required clearance and experience, will be considered especially well-suited to the demands of this position.

Abaco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Hiring decisions are based on merit, qualifications, and skills. We are a military-friendly organization, and veterans are encouraged to apply. Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States.

Pay: $70,000.00 - $73,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Security clearance:

Top Secret (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in baltimore, md

Records Specialist

Payroll Specialist

Accounts Payable Specialist

Program Operations Specialist

Inspector Final Assembly Sr Specialist

IKEA Call Center Training Resolutions Specialist I

Lab Customer Service Specialist - Day Shift - Full-Time

Systems Support Specialist

IKEA Call Center Sales Training Specialist I

Field Support Specialist

Registration Specialist

Field Transportation Specialist - Non-CDL Box Truck Driver

SPS Help Desk Support (Temporary, Sept-Dec 2026) (ADMINISTRATIVE SPECIALIST I)

Helpdesk Support Specialist

Floating Resident Service Specialist - Baltimore

Intake Specialist

Customer Service Specialist - TS/SCI w/Poly

ADMINISTRATIVE SPECIALIST II

ADMINISTRATIVE SPECIALIST III SUPERVISOR

Office Specialist

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