Job Title: Family Living Director Department: Residential
Supervisor: Program Director FLSA Status: Non-Exempt
Summary
At Bello Machre, we call our House Managers Family Living Directors. Family Living Director’s (FLD) provides oversight for one of our community-based residential homes, providing care and support to three (maximum of six) adults with developmental disabilities. Due to the nature of our program – residential – hours may be weekdays and/or weekends, and may be a live-in or live-out position. Scheduling is based upon the needs of the home and care and support of the residents of the home and may vary each week. Family Living Directors may work up to their specific work commitment, per week, and may not exceed the given budget per week unless express approval by the direct supervisor is received.
Supervisory Responsibilities - Directly supervises all Direct Support Professionals assigned to their home. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Basic Qualifications - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition to the requirements below, the employee must be at least 21 years of age, have a nurturing and caring demeanor, and have a genuine interest in supporting the independence of those we serve.
Education and/or Experience
A high school diploma or GED equivalent is required; a college degree is preferred. A minimum of 2 years of experience working in the human services field, with experience providing direct care services and a minimum of 1 year of supervisory experience is required.
Trainings, Licenses, and Certifications -The employee must have and maintain a valid Maryland driver’s license. They may not have more than three points on their license at any time and may not have any alcohol and/or drug related citations on their license.
Training may be provided upon hire.
Work Environment
Bello Machre provides a safe, friendly, and supportive work environment. The employee must represent the company’s mission to enrich the lives of those we serve through loving care, guidance, and opportunity so that they can live life to its fullest. Our employees share a dedication to their job and a nurturing spirit that is evident in their everyday work.
Physical Demands - While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, bend, lift, push, pull, and reach with hands and arms. The employee frequently lifts and transfers, and must be able to lift at least 50 pounds.
The employee must maintain skills necessary to safely and efficiently operate various types of equipment to perform their job, which may include the use of mechanical lifts, electronic scales, shower and bath equipment, and adjustable chairs/beds.
Environment- While performing the duties of this job, the employee may be in a variety of locations and conditions, including but not limited to the home, various offices, and out in the community. The employee may travel by automobile and may transport those we serve to varying distances and locations and may require overnight accommodations.
OSHA - Employees in this position perform tasks that may involve potential exposure to blood and other bodily fluids. All employees are expected to utilize universal precautions and follow all safety guidelines. All employees are offered the opportunity to obtain the Hepatitis B vaccination at no cost to them, and at any time during their employment.
Essential Duties and Responsibilities
To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of this job.
- Report medical concerns, conditions, and changes in health status in a timely fashion to the appropriate medical personnel. Consistently respond to medical emergencies effectively and efficiently.
- Maintain accurate (such as medical, financial, and personal outcomes records); Complete injury and incident reports and other organization records as necessary; Submit documentation to appropriate sources in a timely fashion; Provide receipts for monies spent within the home; Document in the Daily Log and Mileage Log books; Maintain confidentiality and ethical practice. Prepare for and review all documentation related to the Person-Centered Plan (PCP).
- Administer and maintain ongoing medication and physician orders, which may include tracking any trends and related information; Ensure medical needs are fulfilled and records are maintained.
- Provide a home that is well-maintained and organized, and ensure it reflects the interests and personal tastes of the people living there; Assist in maintaining a family-style household, which includes cooking balanced meals according to their needs and preferences and maintaining house cleanliness; Provide an environment that promotes freedom of movement throughout the common areas of the home; Provide a safe environment (interior and exterior) that is well maintained and organized; Report maintenance needs timely to the appropriate supervisor.
- Provide outstanding support and services for people with developmental disabilities, enabling them to participate as fully as they wish in all aspects of community life; Support and advocate for them in relation to their freedom of choice and fundamental rights; Support and promote them by providing choice in all aspects of their lives. Assists individuals in the development of friendships and other relationships; Assists individuals to become an active participant in their community and to build natural support networks; Assists individuals with daily household management and transportation needs to maximize independence.
- Provide individualized attention, which encourages each person’s ability to maintain the highest practical physical, mental, and psychosocial well-being. Be knowledgeable of the individualized care plan for each person and provide support to them according to their care plan; Provide information to relevant parties with specific information and observations of their needs and preferences to maintain an updated plan. Attend to the individual needs of each person, which may include assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, or other needs in keeping with their care requirements.
- Maintain the comfort, privacy, and dignity of each person in the delivery of services to them; Interact with each person in a manner that displays warmth and promotes a caring environment. Fully understand all aspects of fundamental rights, including the right to be free from restraints and free of abuse; Responsible for promptly reporting to the appropriate administrative staff incidents or evidence of abuse or neglect.
- Communicate and interact positively and effectively with each person, visitors, family members, peers, and supervisors.
- Attend mandatory meetings, to include in-services, supervisory meetings, and the annual “Person Centered Plan” meeting for each person served; Organize and conduct house meetings on a regular basis to coordinate successful functions in the home.
- Manage house schedule to ensure proper coverage at all times; Manage house hours, budget, and overtime while still providing optimal care and support for the people in the home.
- Supervise, support, and train house staff; Review and approve timesheets.
- Utilize Bello Machre’s automated time and attendance system to document and maintain accurate work time, work location, and work title; Communicate with supervisor for any time off needs, change in schedule that may create overtime, and ensure coverage for your shift as appropriate.
- Ensure a safe environment where individuals are free from abuse and neglect; Assist individuals in obtaining appropriate medical and therapeutic services; Participate in fire drills and other emergency evacuations. Follow and promote safety practices in the home, vehicle, and community in order to work in a safe and productive manner; Report and correct potentially hazardous situations; Participate in all safety-related trainings.
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Respond to all phone calls and emails within 24 hours.
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Ensure that all deadlines are met in a reasonable manner.
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Maintain a clean and organized work area and documentation.
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Other duties as assigned.
Specific Job Knowledge, Skills, and Abilities To perform the job successfully, an individual should demonstrate the following competencies:
General Job Knowledge Demonstrates strong understanding of job description; Possesses and demonstrates the knowledge and skills needed to perform the essential duties of the position; Possesses skill and proficiency in carrying out their assignments; Holds self accountable for assigned responsibilities and sees them through to completion in a timely manner; Skilled at planning, organizing, and prioritizing their workload.
Judgment / Reasoning / Problem-Solving Demonstrates the ability to resolve problems and to resolve conflict effectively; Demonstrates sound judgment when making decisions; Understands potentially problematic or hazardous situations and acts within reason; Adept at analyzing facts, problem-solving, and making decisions.
Communication / Professionalism / Other Expresses self calmly and clearly, both verbally and in writing; Demonstrates effective listening skills with people at all levels of the organization; Accepts constructive criticism and supervision; Communicates effectively with supervisor, peers, individuals, families, and other with whom they come into contact; Demonstrates ability to communicate concerns and suggestions appropriately.
Teamwork / Interpersonal Relationships Displays a positive attitude when interacting with others; Supports company and personal goals; Utilizes the chain of command appropriately; Demonstrates the ability to work cooperatively as a part of a team.
Initiative Initiates activities and a willingness to take on additional responsibilities. Identifies and completes tasks without being asked; Addresses concerns with direct supervisor constructively and in a timely fashion.
Attendance / Reliability Attends work as scheduled and on time; Plans any absences well in advance and assists with securing coverage as needed; For emergencies contacts direct supervisor within a reasonable amount of time.
Autonomy Empowers individuals by assisting and supporting them in developing strategies, making informed choices, following through on responsibilities, and taking risks; Involves individuals in the support process and provides opportunities for self-advocacy by encouraging them to speak on their own behalf and providing information on peer support and self-advocacy groups.
Community Living Skills & Support Ability to teach skills, provide supports, and build on each individual’s strengths and capabilities; Recognizes and respects each individual’s needs / preferences for equipment and / or therapy and assists them in recruiting and training service providers;
Communication Interacts with each individual in a manner that displays warmth and promotes a caring environment; Expresses self calmly and clearly; Demonstrates effective listening skills; Uses modes of communication that are appropriate to the communication needs of each individual; Uses terminology appropriately, explaining as necessary to ensure individual’s understanding.
Relationships with Family Ability to handles concerns shared by a family member in a timely fashion; Notifies the family, if applicable, within a timely fashion of any incident/injury that has occurred with their family member; Acts in a professional manner when interacting with family members.
Supervision and Feedback
Meets with each employee on a regular basis for supervisory meetings (generally, once every other week); Identifies performance expectations; Gives timely feedback; Helps each employee see the potential for developing their skills and eliminates barriers to success; Takes timely and appropriate disciplinary or performance counseling action with employees; Displays fairness towards all employees.
Opportunity
Empowers employees by providing the tools and knowledge that are necessary to be successful in their position; Delegates to employees, based on each employee’s skills and potential.
Strategy/Fiscal Responsibility
Maintains balanced house hours and dollars on a regular basis; Actively works to minimize overtime; Obtains appropriate approvals for overtime as needed; Accurately reviews payroll and provides information for payroll in a timely manner.
General
Meets deadlines as appropriate; Returns phone calls, emails, etc. in a timely manner; Handles emergency situations promptly and in a calm and effective manner; Displays an openness towards new ideas; Accepts constructive criticism and supervision; Addresses employee concerns in a constructive and timely manner; Encourages employees to problem-solve; Maintains open channels of communication.
Receipt and Acknowledgement:
I acknowledge and understand that:
- Receipt of the job description does not imply or create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities; and that other duties, responsibilities and activities may change or be assigned at any time or without notice.
- I understand that it is my responsibility to perform the essential functions of this position with or without reasonable accommodations. I understand that it is my duty to inform my supervisor if at any time I am unable to perform these functions.
- Acceptable job performance includes completion of the job responsibilities as well as compliance with Bello Machre’s policies, procedures, rules, and regulations.
- I have read and understand this job description.
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Employee Name Supervisor Name
Bello Machre – We provide a lifetime commitment of loving care, opportunity, and guidance to people with developmental disabilities in Maryland. Our name is pronounced Bĕllō Mah-cree and means Home Of My Heart.
Working for Bello Machre is more than a job. We value our employees’ time and training experience. All required training for employees is provided free of charge, and time spent in training is paid.
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Meaningful and purpose-driven work
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Working for one of Baltimore's 2025 Top Workplaces
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Supportive company culture
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Company-paid living accommodations
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100% Paid Health Insurance
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403B Retirement Plan With Company Contribution
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Paid Time Off (PTO)
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Flexible Spending Accounts: Health and Childcare
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Tuition Reimbursement
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Paid Training
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Long-term Disability Insurance
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Short-term Disability Insurance
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Access to company vehicle
