Top 2289 Process supervisor Jobs in Baltimore, Md

Workforce Management Analyst I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $45,072 - $89,518 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- 401(k)
4d
Quality Technicians
Clark Cup LLC —Baltimore, MD
- $24 - $26 an hour
- 8 hour shift
- Ability to walk for extended periods
- Computer literacy
- High school diploma or GED
Quick Apply
Administrative Assistant I
Baltimore City Public Schools —Baltimore, MD
- $67,785 - $103,569 a year
- Online Application
- Microsoft Excel
- Research
- Mid-level
13d
Claims Adjuster III (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $44,136 - $80,916 a year
- Full-time
- Remote
- 7 years
- High school diploma or GED
- Mentoring
- 401(k)
Medicaid Enrollment Specialist (Parole and Probation)
HealthCare Access Maryland —Baltimore, MD
- $57,990 a year
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Equal Employment Opportunity Investigator (ADMINISTRATOR II)
State of Maryland - Department of Public Safety and Correctional Svcs —Baltimore, MD
- $71,805 - $113,243 a year
- Online Application
- Mid-level
- Office
- Master's degree
- Paid parental leave
- Health insurance
13d
Training and QA Specialist
Veritas HHS Inc —Baltimore, MD
- Mid-level
- Office
- Microsoft Office
- Disability insurance
- Health insurance
1d
Billing and Collections Supervisor - Hybrid
Sheppard Pratt —Towson, MD
- $58,401.82 - $90,195.04 a year
- Monday to Friday
- Hybrid work
- Mid-level
- Business Administration
- Business
- 403(b) matching
- Mileage reimbursement
Quick Apply
Administrative Specialist II
Anne Arundel County – Inspections and Permits Department —Anne Arundel County, MD
- Full-time
- Word processing
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
11d
Operations Supervisor - Overnights
IDEXX —Glen Burnie, MD
- $90,000 a year
- Overnight shift
- Mid-level
- Ability to lift 50 pounds
- Continuous improvement
- Health insurance
- Dental insurance
3h
OFFICE SECRETARY II
State of Maryland - DAT Real Property Valuation —Ellicott City, MD
- $43,537 - $68,667 a year
- Online Application
- Mid-level
- Office
- Residential
- Dental insurance
- Vision insurance
1d
ADMINISTRATIVE OFFICER III (Retirement Finals Processing Team Lead)
State of Maryland - Maryland State Retirement and Pension Systems —Baltimore, MD
- $63,154 - $99,603 a year
- Online Application
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
9d
Grade Scheduling Processor
Howard County Public School System —Guilford, MD
- Overtime
- School experience
- Writing skills
- Mid-level
- Paid time off
- Food provided
10d
Training Manager
MV Transportation —Baltimore, MD
- $80,000 - $91,333 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Outlook
Mailroom Supervisor
Koniag Government Services —Annapolis, MD
- $78,000 - $104,000 a year
- 8 hour shift
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Assistant Process Manager
ASR Group —Baltimore, MD
- $96,000 - $178,000 a year
- Bachelor of Science
- Sanitation
- Laboratory experience
- AD&D insurance
- Disability insurance
Warehouse Operations & Inventory Control Coordinator
Shepherd Electric Company, LLC. —Baltimore, MD
- $55,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
11d
Consumer Assistance Worker
HealthCare Access Maryland —Baltimore, MD
- $24.04 - $28.11 an hour
- Multiple hires
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT
One Call Concepts, Inc —Hanover, MD
- $18 an hour
- Full-time
- Research
- High school diploma or GED
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
14d
Resource Sharing Library Specialist (Access, Assessment, and User Experience)
Johns Hopkins University —Baltimore, MD
- $18.65 - $34.75 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
11d

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Workforce Management Analyst I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Apply Now

Job Details

Full-time
$45,072 - $89,518 a year
4 days ago

Benefits

401(k)

Qualifications

Internal employee customer service
Data interpretation
Productivity software

Full Job Description

Resp & Qualifications

PURPOSE:

Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels. Provide regular reports to management on workload and workforce. Make recommendations for new or updated call/service center technology and process improvements to reduce costs.

ESSENTIAL FUNCTIONS:

Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
Monitors and responds to queue activity and service levels.
Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.

QUALIFICATIONS:

Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 1 year in a Scheduling, Forecasting, or Traffic environment.

Knowledge, Skills and Abilities (KSAs)

Excellent communcation skills both written and verbal.
Ability to recognize, analyze, and solve a variety of problems.
Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
Proficient in Microsoft Office applications.

Salary Range: $45,072 - $89,518

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-LY1

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Refine Your Search

process supervisor jobs in baltimore, md

Workforce Management Analyst I (Remote)

Quality Technicians

Administrative Assistant I

Claims Adjuster III (Remote)

Medicaid Enrollment Specialist (Parole and Probation)

Equal Employment Opportunity Investigator (ADMINISTRATOR II)

Training and QA Specialist

Billing and Collections Supervisor - Hybrid

Administrative Specialist II

Operations Supervisor - Overnights

OFFICE SECRETARY II

ADMINISTRATIVE OFFICER III (Retirement Finals Processing Team Lead)

Grade Scheduling Processor

Training Manager

Mailroom Supervisor

Assistant Process Manager

Warehouse Operations & Inventory Control Coordinator

Consumer Assistance Worker

Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT

Resource Sharing Library Specialist (Access, Assessment, and User Experience)

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