Top 2613 Support field services lead Jobs in Baltimore, Md

Support & Field Services Lead - Hybrid (Baltimore - Towson)
Klik Solutions, LLC —Baltimore, MD
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Data entry
- Paid time off
Quick Apply
ESY New: One-to-One Support | SALA (Summer Arts for Learning Academy)
ARTS FOR LEARNING MARYLAND, INC. —Baltimore, MD
- $25 - $32 an hour
- Temporary
- School experience
- Classroom
- Spanish
- Paid training
- Paid time off
Lead Monitor Room Officer - Daytime
Walters Art Museum —Baltimore, MD
- $23.05 an hour
- Overtime
- CPR Certification
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
(USA) Asset Protection Operations Coach
Walmart —Baltimore, MD
- $65,000 - $100,000 a year
- High school
- Bachelor of Science
- Merchandising
- Paid jury duty
- Disability insurance
Tree Inventory Inspector / Arborist
ArborPro —Baltimore, MD
- $21 - $40 an hour
- 8 hour shift
- Mid-level
- 3 years
- Driver's License
- Fuel card
- Paid holidays
Quick Apply
Retail Assistant Store Leader- Hunt Valley
Eileen Fisher —Hunt Valley, MD
- $22.11 - $26.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Account Manager, Landscape Maintenance
E-Landscape Specialty Solutions, LLC. —Davidsonville, MD
- $65,000 - $80,000 a year
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
HVAC Field Supervisor Journeyman or Master
SuperTech HVAC Services, Inc. —Lutherville-Timonium, MD
- From $100,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Fuel card
- Paid holidays
Quick Apply
Applicator – Lawn & Turf Care, Ornamental Spray | License Required (3A & 3C Certified)
Munie Greencare Professionals —Fort Meade, MD
- Full-time
- Clean driving record
- Customer service
- Local
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Representative (B2B) – Pro Audio, Lighting & Musical Instruments - Mid-Atlantic Region
Streetwise Sales —Maryland
- $24,000 - $100,000 a year
- Contract
- Merchandising
- Mid-level
- Travel
- Employee discount
- Flexible schedule
Quick Apply
MEP Superintendent
Sage Ventures LLC —Baltimore, MD
- Full-time
- Construction site
- 5 years
- Residential
- Health insurance
- Dental insurance
Quick Apply
7d
Substance Abuse Counselor
Triumph Health and Wellness Center —Baltimore, MD
- $27.75 - $35.00 an hour
- Weekends as needed
- Spanish
- Addiction Medicine
- English
- Health insurance
- Dental insurance
Quick Apply
9d
B2B Restaurant Sales Representative
Kitchen Guard of DMV —Crofton, MD
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Hospitality
- Customer service
- Mileage reimbursement
- Health insurance
Quick Apply
Lead Pre-Kindergarten Teacher
The Goddard School in Arnold, MD —Arnold, MD
- $20 - $25 an hour
- Full-time
- Background check
- Childcare
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Board Certified Behavior Analyst (BCBA) IN-HOME FULL-TIME - Bonus Opportunities up to $24,500 & Sign On Bonus!!!
Advancing Beyond the Spectrum —Harford County, MD
- $75,000 - $114,500 a year
- Full-time
- Hybrid work
- School experience
- Writing skills
- HIPAA
- Mileage reimbursement
- Paid parental leave
Quick Apply
Infrastructure Service Lead - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 8 years
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
General Manager
The Mill on North —Baltimore, MD
- $80,000 - $90,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- 5 years
Quick Apply
12d
HVAC Service Technician
F.H. Furr —Finksburg, MD
- $80,000 - $175,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
HVAC Technician (5 years experience required)
ICS (Interior Climate Solutions) —Baltimore, MD
- $36 - $48 an hour
- Full-time
- 5 years
- Driver's License
- US work authorization
- Fuel card
- Health insurance
Quick Apply
2d
Regional Vice President of Operations (Skilled Nursing)
MFA Consulting —Columbia, MD
- Full-time
- Skilled nursing facility
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
8d

I want to receive the latest job alert for support field services lead in baltimore, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support field services lead jobs near baltimore, md

Support & Field Services Lead - Hybrid (Baltimore - Towson)

Klik Solutions, LLC
Baltimore, MD

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

Paid time off

Qualifications

Dispatch software communication

Full Job Description

Description:

Equal Employment Opportunity Statement

Klik Solutions is an equal opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination in employment. In all hiring and employment practices, Klik Solutions does not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.

Reasonable Accommodation Policy

Consistent with the Americans with Disabilities Act (ADA), Klik Solutions is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need assistance or accommodation due to a disability, please contact [HR contact information]. All requests for reasonable accommodation will be evaluated on a case-by-case basis in accordance with applicable laws.

About Klik Solutions

Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we are a comprehensive technology solutions provider offering a broad spectrum of services, including digital marketing, data services, software and application development and integration, compliance, security solutions, and cloud expertise.

We partner with our clients to provide end-to-end technology solutions, helping them thrive in the digital era through robust IT structures, strategic digital marketing, data-driven insights, regulatory compliance, security measures, and seamless software and application integration.

Position Overview

The Support & Field Services Lead plays a critical role in ensuring the daily operational success, efficiency, and service quality across Klik Solutions’ Support and Field teams.

Reporting to the Support Services Manager, this role serves as both the technical team lead and the operational queue manager, overseeing ticket triage, workload distribution, SLA adherence, and frontline team mentorship across remote, hybrid, and field-based technicians. The Support & Field Services Lead acts as the bridge between technicians and leadership while functioning as the central coordination point for inbound service requests and onsite dispatch.

This role is responsible for maintaining optimal resource utilization across both remote support and field-deployed staff, ensuring accurate ticket assignment, supporting escalations, and driving accountability across the full team. The ideal candidate understands the nuances of hybrid service delivery—where work location is driven by client need—and balances hands-on technical capability with operational oversight, leadership presence, and strong decision-making under pressure.

Key Responsibilities

Team Oversight & Mentorship (Support & Field)

Support the Support Services Manager in day-to-day supervision of both the support and field teams.
Serve as the primary point of contact for technician questions, guidance, and real-time escalations.
Mentor junior team members and promote cross-training and knowledge sharing.
Lead by example in client communication, documentation quality, and professionalism.
Participate in and occasionally lead daily standups, sync meetings, and debrief sessions.
Provide informal feedback and contribute to performance evaluations.

Queue Management & Dispatch Oversight

Own daily monitoring and management of all incoming service tickets (phone, email, portal, alerts).
Perform triage to ensure accurate categorization, prioritization, and assignment.
Route tickets to the appropriate Support, Engineering, or Field resources based on skillset, urgency, and SLA requirements.
Balance technician workloads to maximize productivity and billable utilization.
Coordinate scheduling of onsite and field technical resources.
Reassign or reroute tickets due to PTO, shift transitions, or capacity constraints.
Escalate service requests that risk breaching service levels.
Monitor real-time queue health and adjust assignments to prevent bottlenecks.

SLA & Service Level Accountability

Monitor open tickets to ensure compliance with response and resolution SLAs.
Identify aging tickets and proactively drive follow-up.
Escalate recurring delays, resourcing issues, or process breakdowns to leadership.
Report on utilization, throughput, and service metrics to the Support Services Manager
Customer Communication & Coordination
Act as a point of contact for inbound service requests when needed.
Ensure all incidents are properly logged with complete, accurate documentation.
Communicate with customers regarding ticket status, scheduling, outages, or priority shifts.
Improve client satisfaction through timely updates and effective service coordination.

Operational Quality & Process Improvement

Review tickets for documentation quality, technical completeness, and communication tone.
Ensure technicians follow established documentation and time entry standards.
Identify trends in recurring issues and suggest process or training improvements.
Support onboarding and ramp-up of new team members.
Contribute to continuous improvement of dispatch workflows and triage standards.
Hands-On Support & Field Contribution
Assist with ticket resolution during high-volume periods or when queue capacity allows.
Support escalated or complex issues as needed.
Enter time and expenses accurately as required.

Field & Hybrid Operations

Understand and manage the hybrid nature of the team—where technician work location (remote vs. onsite) is determined by client requirements, not a fixed schedule.
Coordinate field dispatch based on client site requirements, technician location, availability, and skill alignment.
Ensure field technicians are properly briefed, equipped, and prepared prior to client-site visits.
Track and manage field activity, travel time, and onsite work to ensure accurate time entry and client billing.
Serve as the escalation point for field technicians encountering issues during onsite engagements.
Maintain visibility across both remote and field technician availability to support real-time workload balancing and same-day dispatch changes.
Oversee field office areas to ensure workspaces are organized, functional, and stocked with necessary supplies for technician readiness.
Manage equipment inventory including tools, loaner devices, cabling, and field kits—tracking check-out/check-in, condition, and replenishment needs.
Coordinate with leadership on equipment procurement, replacement cycles, and asset tracking to keep field operations running without gaps.
Ensure shared office and staging areas are maintained to a professional standard and reflect the operational standards expected of the team.

Requirements:

Job Requirements

Qualifications

3–5 years of experience in technical support, service desk, or field services roles (MSP experience strongly preferred).
Demonstrated leadership, mentorship, or senior technician experience.
Strong working knowledge of ticketing/PSA systems and dispatch workflows.
Understanding of SLA-driven service environments.
Direct experience coordinating field or onsite technical resources, including hybrid teams where work location is driven by client need.
Working knowledge of networking fundamentals and remote support tools.

Core Competencies

Operational awareness and decisive prioritization
Strong multitasking and workload balancing skills
Proactive leadership and accountability
Clear and confident communication
Client-first mindset
Sound judgment under pressure
Ability to balance hands-on technical work with team oversight
Comfort managing distributed and hybrid teams across remote and client-site environments

Quick Apply

Refine Your Search

support field services lead jobs in baltimore, md

Support & Field Services Lead - Hybrid (Baltimore - Towson)

ESY New: One-to-One Support | SALA (Summer Arts for Learning Academy)

Lead Monitor Room Officer - Daytime

(USA) Asset Protection Operations Coach

Tree Inventory Inspector / Arborist

Retail Assistant Store Leader- Hunt Valley

Account Manager, Landscape Maintenance

HVAC Field Supervisor Journeyman or Master

Applicator – Lawn & Turf Care, Ornamental Spray | License Required (3A & 3C Certified)

Outside Sales Representative (B2B) – Pro Audio, Lighting & Musical Instruments - Mid-Atlantic Region

MEP Superintendent

Substance Abuse Counselor

B2B Restaurant Sales Representative

Lead Pre-Kindergarten Teacher

Board Certified Behavior Analyst (BCBA) IN-HOME FULL-TIME - Bonus Opportunities up to $24,500 & Sign On Bonus!!!

Infrastructure Service Lead - TS/SCI with Polygraph

General Manager

HVAC Service Technician

HVAC Technician (5 years experience required)

Regional Vice President of Operations (Skilled Nursing)

I want to receive the latest job alert for support field services lead in baltimore, md

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected