Top 236 Customer relations representative Jobs in Baltimore Md

Provider Relations Representative I (Hybrid)
CareFirst BlueCross BlueShield —Baltimore, MD
- $49,464 - $98,241 a year
- Full-time
- Microsoft Word
- Microsoft Access
- Up to 50% travel
Quick Apply
Staffing Assistant
GOODWILL IND OF THE CHESAPEAKE INC —Baltimore, MD
- $22.50 - $23.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Heavy lifting
Quick Apply
10d
ELECTRIC POWER GENERATION (EPG) SERVICE MANAGER
Carter Machinery Company, Inc. —Elkridge, MD
- $85,000 - $115,000 a year
- Sales
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
General Manager
Transdev —Glen Burnie, MD
- $87,000 - $108,000 a year
- Full-time
- Background check
- Customer service
- 5 years
- Disability insurance
- Health insurance
Quick Apply
10d
Human Resources Generalist (Bilingual )
Nichols Contracting Inc. —Columbia, MD
- $80,000 - $100,000 a year
- Full-time
- Microsoft Word
- Spanish
- Customer service
- Wellness program
- Health savings account
Quick Apply
Outside Sales Consultant
Bath Fitter —Laurel, MD
- $100,000 - $250,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
B2B Account Executive
Wholesale Payments Inc. —Maryland
- $80,000 - $150,000 a year
- Full-time
- Hospitality
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Consultant
Bath Fitter —Owings Mills, MD
- $100,000 - $250,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Insurance Account Representative - State Farm Agent Team Member
Chris Greaver - State Farm Agent —Perry Hall, MD
- $60,000 - $90,000 a year
- Full-time
- 18 years or older
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply
EMT-B DRIVER at Johns Hopkins PICU
Lifestar Response of Maryland —Baltimore, MD
- From $20 an hour
- Weekends as needed
- Background check
- Writing skills
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Sales Manager - Industrial Sales (Generac Power Systems)
Kelly Generator & Equipment Inc —Annapolis, MD
- $110,000 - $210,000 a year
- Full-time
- Clean driving record
- Construction site
- 5 years
- Fuel card
- Paid holidays
Quick Apply
10h
Paramedic, EMT-P at dedicated unit @ Johns Hopkins PICU
LifeStar Response —Baltimore, MD
- From $34 an hour
- Full-time
- Background check
- Patient monitoring
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Master Electrician
Green Bay Packaging Inc —Cockeysville, MD
- Full-time
- Mid-level
- High school diploma or GED
- Mechanical knowledge
- Disability insurance
- Health insurance
Quick Apply
11d
Client Representative | Entry Level
Daz & Company —Columbia, MD
- $50,000 - $80,000 a year
- Full-time
- Background check
- No experience needed
- In-person
- Paid training
- Health insurance
Quick Apply
Patient Relations Representative
Gastro Health —Annapolis, MD
- Full-time
- Mid-level
- High school diploma or GED
- Pediatrics
- Profit sharing
- Paid holidays
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Glenn Wayson - State Farm Agent —Millersville, MD
- $55,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Disability insurance
- Paid time off
Quick Apply
Account Representative - State Farm Agent Team Member
Scott Garvey - State Farm Agent —Baltimore, MD
- $50,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- Paid time off
Quick Apply
Part Time Produce Clerk
Harris Teeter —Baltimore, MD
- $15.35 - $20.60 an hour
- Part-time
- Sales
- Sanitation
- English
9d
Customer Relations Representative - State Farm Agent Team Member
Katrina Williams McCoy - State Farm Agent —Baltimore, MD
- $15 - $20 an hour
- Full-time
- Office
- In-person
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Stephanie Jameson - State Farm Agent —Baltimore, MD
- $42,000 - $63,000 a year
- Full-time
- Communication skills
- Marketing
- Entry level
- Dental insurance
- 401(k)
Quick Apply

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Provider Relations Representative I (Hybrid)

CareFirst BlueCross BlueShield -
Baltimore, MD

Quick Apply

Job Details

Full-time
$49,464 - $98,241 a year

Qualifications

Customer training
Medical claims processing
Spreadsheets
Corporate training
Presentations for conferences or internal meetings
In-person customer service
Internal employee customer service
Customer relationship management

Full Job Description

Resp & Qualifications

PURPOSE:
This role enables a seamless provider experience serving as a primary liaison with stakeholders within Health Services and across the company. Provides communication, education, issue/dispute resolution and support of managing all of CareFirst's contracted in-network providers including independent professional practices, health systems, hospitals, and ancillary providers across all lines of business.

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

ESSENTIAL FUNCTIONS:

RELATIONSHIP MANAGEMENT:

Establishes and maintains relationships with providers and key stakeholders, by ensuring regular communications and timely problem resolution. Leverages provider relationships to drive and influence provider behavior towards favorable outcomes in support of corporate initiatives and positive member interactions.

TRAINING AND EDUCATION:

Provides ongoing and targeted training and education to provider community ensuring they can successfully utilize electronic tools, navigate provider portal, follow established processes and procedures. Partners with Provider Training and Education Department to educate providers ensuring they are engaged in the value of our programs in support of positive member interactions.

ISSUE RESOLUTION:

Provides research, resolution and support for escalated service-related issues, using expertise and coordinates between multiple parties across CareFirst. Identifies and resolves root cause, either independently or through formal resolution processes. Offers timely response to providers, management, and other internal customers via virtual or face-to-face visit, correspondence, e-mail, and/or phone as appropriate.

PROJECT MANAGEMENT:

Supports network projects and outreach initiatives that must be special handled by Provider Relations in order to mitigate risk to CareFirst, supplement existing technology, maintain critical operations, support corporate initiatives including but not limited to provider experience scores, STAR ratings, HEDIS measures, and CAHPS program.

QUALIFICATIONS:

Education Level: Associate's Degree OR in lieu of a Associate degree, an additional 2 years of relevant work experience is required in addition to the required work experience.

Experience: 2 years experience with CareFirst computer systems (or comparable technology platforms), networks, products, policies, and procedures, including experience with providers, training, customer service, and claims processing.

Preferred Qualifications:

Bachelor's Degree in business, healthcare administration or related industry.

Knowledge, Skills and Abilities (KSAs)

Working knowledge of provider billing and coding mechanisms, including special pricing, medical terminology, CPT coding and CMS-1500 or CMS UB -04 claim formats.
Knowledge of managed care industry legislated and regulated requirements, health care financial matters and third-party payment methodologies.
Previous experience working either at CareFirst, an insurance plan, a hospital or a physician hospital organization (PHO).
Understanding of contractual documents and ability to effectively communicate terms to providers.
Ability to work effectively using Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Word.
Ability to determine priorities and meet deadlines. Self-motivation, and the ability to work independently and manage competing priorities to meet the needs of varying stakeholders and comply with varying mandated deadlines.
Written and verbal communication including excellent customer service skills.
Problem-solving ability, critical thinking, and analytical skills.
Ability to help navigate, de-escalate, and resolve interpersonal conflict that can arise in client-facing roles.
Effective presentation skills with ability to facilitate meetings, presenting information, and public speaking.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Travel Requirements
Estimate Amount: 50% Frequent travel to provider offices, hospitals, medical offices.

Salary Range: $49,464 - $98,241

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Provider Relations and Education

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-NH2

Quick Apply

Refine Your Search

customer relations representative jobs in baltimore md

Provider Relations Representative I (Hybrid)

Staffing Assistant

ELECTRIC POWER GENERATION (EPG) SERVICE MANAGER

General Manager

Human Resources Generalist (Bilingual )

Outside Sales Consultant

B2B Account Executive

Outside Sales Consultant

Insurance Account Representative - State Farm Agent Team Member

EMT-B DRIVER at Johns Hopkins PICU

Sales Manager - Industrial Sales (Generac Power Systems)

Paramedic, EMT-P at dedicated unit @ Johns Hopkins PICU

Master Electrician

Client Representative | Entry Level

Patient Relations Representative

Customer Relations Representative - State Farm Agent Team Member

Account Representative - State Farm Agent Team Member

Part Time Produce Clerk

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

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