Director of Dental Operations – Growth-Oriented Dental Practice
Hamilton Family Dentistry is seeking an exceptional Director of Dental Operations to help lead our organization through its next stage of growth. We are a well established office that is growing!
We are entering an exciting period of expansion, including relocating to a brand-new, expanded office. As our practice, team, and capacity grow, we are looking for a strong operational leader who can help us successfully make that transition and build the people, systems, accountability, and infrastructure needed for our next chapter.
This is not a traditional dental office manager position.
We are looking for a leader who can think beyond the day-to-day—to lead people, manage performance, improve systems, drive accountability, understand the numbers behind the business, and turn the owner's vision into execution.
Dental experience is preferred, but exceptional leadership and operational experience are more important. We are open to outstanding candidates from healthcare, hospitality, retail, professional services, or other high-performing, service-oriented organizations.
Our Purpose
Our purpose is simple: We Care.
We care about our patients, our team, and our community.
As we grow, we are committed to building an organization where great people are supported, expectations are clear, performance is measured, problems are addressed, and leaders are constantly looking for ways to make the organization better.
The Opportunity
The Director of Dental Operations will work directly with the owner and serve as a key operational leader within the practice.
Your responsibility will be to help translate the vision and goals of the organization into people, systems, metrics, and execution.
With our upcoming relocation and expansion, you will play an important role in preparing the organization for growth and ensuring that our larger practice operates efficiently and successfully.
You will oversee team development, operational performance, accountability, systems, and key practice metrics while identifying and solving the problems that prevent the organization from reaching its goals.
We are not looking for someone who simply reports problems to the owner.
We are looking for someone who takes ownership of solving them.
Leadership & Team Development
- Lead, coach, and develop a growing team
- Build a strong leadership and accountability structure throughout the practice
- Establish clear expectations, responsibilities, and performance standards
- Conduct meaningful one-on-one meetings and performance conversations
- Identify performance issues early and address them directly and professionally
- Recruit, interview, onboard, and develop exceptional team members
- Identify and develop future leaders within the organization
- Ensure managers and team leads are effectively leading their departments
- Improve communication and collaboration between the clinical and administrative teams
- Build a positive, high-performing, team-first culture
- Help employees understand how their individual performance contributes to the success of the organization
- Ensure our core values are reflected in how the team communicates, performs, and makes decisions
Operations & Practice Growth
- Oversee the day-to-day operational performance of the practice
- Translate organizational goals into actionable plans and measurable outcomes
- Identify operational bottlenecks and implement solutions
- Improve workflows, systems, and organizational efficiency
- Build scalable systems that support continued growth
- Lead operational projects from planning through implementation
- Partner directly with the owner on strategic initiatives and practice growth
- Help lead the operational transition into our new, expanded office
- Anticipate staffing, systems, workflow, and training needs associated with expansion
- Improve the patient experience from first contact through ongoing care
- Ensure changes are implemented successfully—not simply discussed
Performance, KPIs & Accountability
This position is expected to understand and manage the numbers behind the business.
You will monitor key performance indicators, identify areas that are not meeting expectations, determine the underlying causes, and lead the team toward improvement.
Key areas may include:
- Practice production and collections
- Doctor and hygiene schedule utilization
- Team productivity and labor efficiency
- New patient conversion
- Treatment acceptance
- Patient retention and reappointment
- Phone performance and conversion
- Accounts receivable and collections
- Scheduling efficiency
- Operational efficiency
- Patient experience
- Team performance and accountability
Success in this role isn't simply knowing the numbers.
It is knowing what to do when the numbers aren't where they need to be.
Systems & Administrative Oversight
The Director of Dental Operations will ensure that the essential systems of the practice operate consistently and effectively, including:
- Scheduling systems and optimization
- Insurance and accounts receivable oversight
- Patient communication systems
- Vendor management
- Office policies and protocols
- Employee onboarding and training
- Performance management systems
- Project management
- Systems documentation and implementation
- Operational reporting and KPI tracking
The goal is not for the Director to personally perform every administrative function.
The goal is to make sure the right people, systems, and accountability are in place so that those functions are performed exceptionally well.
Who Will Thrive in This Role
You may be a great fit if you:
- Have successfully led and developed high-performing teams
- Think like an operator, not simply an administrator
- Naturally take ownership instead of waiting for direction
- Are comfortable making decisions and being accountable for results
- Are comfortable having difficult conversations
- Can hold people accountable while maintaining strong relationships
- Are highly organized and follow through consistently
- Enjoy identifying problems and building solutions
- Use data and metrics to make decisions
- Can move between strategy and execution
- Can manage multiple priorities without losing sight of the bigger picture
- Communicate clearly, directly, and professionally
- Have high standards for yourself and others
- Are energized by growth, change, and continuous improvement
- Enjoy building and improving rather than simply maintaining
- Want significant responsibility and the opportunity to make a meaningful impact
Experience We're Looking ForRequired
- 3+ years of leadership, management, or operations experience
- Significant experience directly managing and developing a team
- Experience holding employees and leaders accountable for performance
- Demonstrated success improving processes, performance, or business operations
- Strong communication and conflict-resolution skills
- Strong organizational and project-management abilities
- Comfort working with KPIs, financial metrics, and performance data
- Demonstrated ability to take projects and initiatives from idea through execution
Preferred, But Not Required
- Dental or healthcare operations experience
- Experience managing a multi-department organization
- Experience overseeing managers or team leads
- Knowledge of dental scheduling, insurance, billing, and accounts receivable
- Open Dental experience
- Experience in a growing small or mid-sized business
- Experience helping an organization scale, expand, relocate, or navigate significant operational change
We are willing to teach dentistry to the right leader. Leadership, ownership, judgment, and accountability are much harder to teach.
Our Core Values
- Care Deeply
- Do the Right Thing
- Respect Time
- Communicate Clearly & Kindly
- Own It & Find Solutions
- Grow & Get Better
- Positive, Team-First Mindset
Why Hamilton Family Dentistry?
We aren't looking for someone to simply maintain an office.
We are looking for someone who wants to help build an organization.
This is a particularly exciting time to join our practice. We are relocating, expanding, and preparing for our next stage of growth.
The Director of Dental Operations will work directly with the owner and have meaningful influence over how the practice operates, how our people are developed, how our systems are built, and how the organization grows.
This is an opportunity to take real ownership, make a visible impact, and help build the operational foundation for the future of the practice.
For the right person, this role also provides significant opportunity for professional growth as the organization continues to expand.
Leadership is essential. Operational excellence is expected. Ownership mentality is non-negotiable.
Benefits
- 401(k)
- 401(k) matching
- Paid time off
- Employee dental benefits
- Employee discount
- Professional development assistance
- Leadership and professional growth opportunities
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Application Question(s):
- Tell me about your management and leadership experience.
- How many years of dental experience have you had?
- What do you think makes a great team culture and how do you encourage this behavior?
- How many years of experience do you have directly managing a team and what is the largest number of employees you have directly managed at one time?
- Describe a team or operation you inherited that was underperforming. What did you change, and what measurable result did you achieve?
Work Location: In person
