Top 22 Inbound call center representative Jobs in Baltimore Md

Part- Time Account Service Representative I/II (Call Center) - Inbound
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
4d
Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Contact Center Representative
14 W Administrative Services LLC. —Baltimore, MD
- $40,000 - $45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
2d
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Full-time
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- Free parking
- 403(b)
Customer Service Representative (In-Office)
Gutter Helmet by Lednor Home Solutions —Millersville, MD
- $17 - $22 an hour
- Overtime
- Background check
- English
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Customer Service
REQ SOLUTIONS PRIVATE LIMITED —Baltimore, MD
- $17 - $18 an hour
- Monday to Friday
- Computer literacy
- Typing
- In-person
Quick Apply
14d
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Baltimore, MD
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT
One Call Concepts, Inc —Hanover, MD
- $18 an hour
- Full-time
- Research
- High school diploma or GED
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
10d
Antwerpen Toyota Service Call Center
Antwerpen Clarksville Autopark —Clarksville, MD
- $15 - $22 a month
- Full-time
- Dealership
- High school diploma or GED
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative (Annapolis, MD)
Chaney Enterprises —Annapolis, MD
- $20 - $24 an hour
- 8 hour shift
- Spanish
- Basic math
- English
Quick Apply
5d
Representative, Customer Experience (Bilingual - French)
Pandora Jewelry —Glen Burnie, MD
- $22 - $26 an hour
- Full-time
- Spanish
- Writing skills
- English
- Health insurance
- Dental insurance
Sales Lead Coordinator / Dispatch
ARS-Rescue Rooter —Laurel, MD
- $23 - $25 an hour
- Weekends as needed
- Computer literacy
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Sales Representative / Move Consultant
TWO MEN AND A TRUCK® —Columbia, MD
- $17 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
- Paid training
- Opportunities for advancement
Quick Apply
Inside Sales Rep
Service Tire Truck Centers —Arbutus, MD
- Full-time
- Computer literacy
- Conflict management
- Warehouse
Quick Apply

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Part- Time Account Service Representative I/II (Call Center) - Inbound

Municipal Employees Credit Union of Baltimore, Inc. -
Baltimore, MD

Quick Apply

Job Details

Part-time
$20.00 - $24.13 an hour
4 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Communication skills
Entry level

Full Job Description

***THIS IS A PART TIME POSITION, ONLY APPLY IF INTERESTED IN WORKING PART TIME***

***THIS POSITION IS NOT REMOTE***

Location: One South St, Baltimore, MD 21202

COMPANY SUMMARY

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition

MECU CREDIT UNION

MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members.

MECU is currently searching for our newest team member to join our Call Center as an Account Services Representative (ASR) I.

This is a part-time position located in downtown Baltimore, MECU Credit Union subsidizes a portion of parking or MTA. Must successfully complete an electronic assessment.

Work Schedule:

Mon, Tues, Wed, & Fri: 8:30 am - 2:00pm
Thurs: 8:00am - 2:00pm
One day remote (weekly)

POSITION SUMMARY

Account Services Representative I

Under general supervision, projects a professional company image through telephone interactions with members. Answer incoming calls from members to provide information in response to inquiries about products and services and to handle and answer questions over the telephone. This individual must have excellent phone and communication skills.

Account Services Representative II

With moderate supervision projects a professional company image through telephone interactions with members. Answers incoming calls from members to provide information in response to inquiries about products and services. Investigates and resolves complaints and problems pertaining to account status and MECU products and services. Effectively cross sells MECU products and services. Must demonstrate excellent phone and communication skills.

POSITION-SPECIFIC COMPETENCIES

Member (Coworker) Service

Develops positive relationships by listening carefully and respectfully. Makes and fulfills commitments to resolve member/coworkers issues. Demonstrates sensitivity to the member's/coworker's sense of urgency. Follows up to ensure that members/coworkers are satisfied with both the process and the outcome.

Routine Account-Related Inquires

Determines members specific account needs in the course of member contact. Works with branches and departments within the Credit Union to resolve member concerns. Answers member inquiries regarding various credit union services and products. Confers with management regarding account and service problems outside standard operating guidelines to obtain a decision on how best to handle specific situations.

Member Issue Resolution

Research and resolve member problems, acting as the member liaison between other departments when necessary.

Products/Service Knowledge

Possesses current knowledge of all key products and services. Understands the benefits and constraints associated with these products and services. Utilizes knowledge to meet member needs and gain a competitive advantage.

Cross-Sell Products

Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.

Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time.

EDUCATION

High School Diploma (general studies) – Required
General Education Degree (GED) – In Lieu of H.S. Diploma

EXPERIENCE

ASR I – Eighteen (18) months Call Center – Preferred
ASR I – One (1) year Member/Customer Service – Required
ASR II – Two (2) years Call Center – Preferred
ASR II – One (1) year Member/Customer Service – Required

QUALIFICATIONS

Strong computer application skills.
Strong oral/written communication skills.
Must be results oriented.
Quick learner and motivated to be a consistent performer.
Attendance and punctuality are a must.

COMPENSATION

Salary Range per hour, depending on experience and qualifications

Account Services Representative I - $20.00- $21.59
Account Services Representative II - $21.00- $24.13

BENEFITS at MECU CREDIT UNION

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
Tuition Assistance: Continue your education and professional development with our tuition assistance program.
Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
Parking Discounts: Enjoy discounted parking to make commuting easier.
Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

Quick Apply

Refine Your Search

inbound call center representative jobs in baltimore md

Part- Time Account Service Representative I/II (Call Center) - Inbound

Customer Care Representatives (Call Center)

Contact Center Representative

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Virtual Service Representative (Call Center, on site) - Part Time

Customer Service Representative (In-Office)

Customer Service

Inbound Sales Representative (Remote/Eastern Time)

Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT

Antwerpen Toyota Service Call Center

Customer Service Representative (Annapolis, MD)

Representative, Customer Experience (Bilingual - French)

Sales Lead Coordinator / Dispatch

Sales Representative / Move Consultant

Inside Sales Rep

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