Top 268 Senior customer support representative Jobs in Baltimore Md

Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Requirement Logistician
Parsons —Baltimore, MD
- $134,100 - $241,400 a year
- ERP systems
- Data analysis skills
- Analysis skills
- Wellness program
- Paid holidays
Research Associate
Parexel —Baltimore, MD
- $20 - $25 an hour
- Day shift
- Nursing
- Hospital
- Customer service
- Health insurance
- Paid time off
4d
Technology Service Center Representative (Part-Time)
Howard Community College —Columbia, MD
- Part-time
- US work authorization
- Entry level
Employee Communications Representative - Level 2
Northrop Grumman —Linthicum Heights, MD
- $65,500 - $113,800 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Disability insurance
Senior Administrative Assistant, Americas
T. Rowe Price —Baltimore, MD
- $55,000 - $117,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
- Adoption assistance
11d
Senior Patient Services Representative – Sleep Medicine (full-time)
USA Sleep Diagnostic Services —Odenton, MD
- From $25 an hour
- Full-time
- Writing skills
- Medical office experience
- English
- Health insurance
- Dental insurance
Quick Apply
6d
Talent Acquisition Coordinator
Baltimore Aircoil Company, Inc. —Jessup, MD
- $50,300 - $86,300 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Administrative Aide- Public Works, Bureau of Utilities/Service Division
Howard County —Columbia, MD
- $24.59 - $27.73 an hour
- Full-time
- Microsoft Word
- Background check
- Basic math
- Paid jury duty
- Paid parental leave
1d
Field Service Specialist
SafeinHome —Baltimore, MD
- $58,656 a year
- Full-time
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
4d
Entry Level Sales Representative
Victory Home Remodeling —Cloverly, MD
- $70,000 - $90,000 a year
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Entry Level Sales Representative
Victory Home Remodeling —Hanover, MD
- $70,000 - $90,000 a year
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Entry Level Sales Representative
Victory Home Remodeling —Bowie, MD
- $70,000 - $90,000 a year
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Systems Engineer/Modeler
Leidos —Annapolis Junction, MD
- $154,050 - $278,475 a year
- Full-time
- Computer Science
- 5 years
- Continuous improvement
- Paid holidays
- Paid time off
6d
Senior Chinese Operational Language Analyst
CACI —Annapolis Junction, MD
- $103,800 - $218,100 a year
- Full-time
- Military
- Research
- Bachelor's degree
- Health insurance
Senior Staff Systems Algorithm Engineer
Northrop Grumman —Baltimore, MD
- $184,100 - $276,100 a year
- Overtime
- Supervising experience
- Doctor of Philosophy
- Travel
- Paid holidays
- Disability insurance
FSR Analyst
DCI Solutions —Fort Meade, MD
- $100,000 - $140,000 a year
- Full-time
- Classroom
- 5 years
- Java
- Health savings account
- Relocation assistance
Quick Apply
11d
Court Secretary I (NCS) - Circuit Court for Baltimore City
City of Baltimore, MD —Baltimore, MD
- $62,095 - $101,206 a year
- Full-time
- Background check
- Bachelor of Science
- Office
- AD&D insurance
- Health insurance
10h
Application Support Specialist
Risk Strategies —Sparks, MD
- $64,800 - $88,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Administrative Specialist
Bering Straits Native Corporation —Belcamp, MD
- $22 - $30 an hour
- Background check
- Pass drug screening
- Mid-level
Quick Apply

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Customer Care Representatives (Call Center)

Johns Hopkins Medical Management Corporation
Hanover, MD

Quick Apply

Job Details

Temporary | Full-time
$22 an hour

Qualifications

Phone communication
Writing skills
Service scheduling
Client rapport building
Typing
Customer interaction during outreach
Client interaction via phone calls

Full Job Description

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Johns Hopkins Health System in Baltimore, MD is hiring Customer Care Representatives for the Call Center.

Schedule:

Monday- Friday
9am - 5pm
Contract Assignment: 3 months, August-October

Location:

100% Remote position
Equipment will be provided
Employee will need to have efficiently working wi-fi
- wi-fi will need to pass minimum speed test during interview process
Applicants must hold their permanent residence in one of the following locations to be considered for this position:
- Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Pay rate: $22 per hour

The Johns Hopkins Customer Care Representative (CCR) position is a member experience position - assist with customer outreach calls to encourage customers to schedule their annual visits.

Actively works to listen and comprehend what the member is calling about and is responsible for providing accurate information, resolve problems while comprehensively documenting the inquiries details.
Requires a helpful, caring and empathetic attitude while communicating effectively both verbally and in writing.
Requires complex problem solving skills, a consistent professional demeanor requiring reliable and timely attendance.
Work experience includes call center/healthcare service delivery experience with 2 years or equivalent experience in customer
Accurate and efficient typing skills; professional written and verbal skills
Possesses Excellent Soft Skills with a caring and empathetic attitude, including members to repeat information, speak louder when necessary or more slowly, using alternative questions or explanations, when the initial request/ statement is hard for the senior to understand or complete
Good attendance and punctuality habits
Ability to work in a highly regulated, structured environment while adhering to Customer Service process, policies and procedures
Personable, friendly tone, using empathy when necessary
Good listening skills
Ability to work independently with little or no Supervision
Analytical and problem solving skills; actively seeks solutions to problems with a focus on a superior member experience
Ability to navigate multiple systems while resolving complex issues as advocates for our members
Willingness to adapt to change/demonstrate flexibility

High school diploma or equivalent.
Able to place outbound calls professionally and compassionately with the objective of supporting the member in appointment scheduling
Able to answer inbound calls professionally and compassionately
Able to prioritize providing a positive member experience versus transactional call handling
CCR’s must be able to focus on member needs by demonstrating strong listening and patience, and Senior sensitivity skills
Must be able to complete research utilizing all available resources to ensure accurate and exceptional customer service is being delivered within CMS guidelines while adhering to departmental internal policies and procedures
Must possess the ability to work independently, honor commitments to our members, and collaborate with team members to promote a remarkable member experience while achieving first call resolution with our members.
Applicants must hold their permanent residence in one of the following locations to be considered for this position:
- Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Quick Apply

Refine Your Search

senior customer support representative jobs in baltimore md

Customer Care Representatives (Call Center)

Requirement Logistician

Research Associate

Technology Service Center Representative (Part-Time)

Employee Communications Representative - Level 2

Senior Administrative Assistant, Americas

Senior Patient Services Representative – Sleep Medicine (full-time)

Talent Acquisition Coordinator

Administrative Aide- Public Works, Bureau of Utilities/Service Division

Field Service Specialist

Entry Level Sales Representative

Entry Level Sales Representative

Entry Level Sales Representative

Systems Engineer/Modeler

Senior Chinese Operational Language Analyst

Senior Staff Systems Algorithm Engineer

FSR Analyst

Court Secretary I (NCS) - Circuit Court for Baltimore City

Application Support Specialist

Administrative Specialist

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