Top 291 Senior customer support representative Jobs in Baltimore Md

Call Center Sales Representative
Mariner Finance —Nottingham, MD
- $18 - $23 an hour
- Full-time
- Writing skills
- Mid-level
- Finance
Quick Apply
Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Requirement Logistician
Parsons —Baltimore, MD
- $134,100 - $241,400 a year
- ERP systems
- Data analysis skills
- Analysis skills
- Wellness program
- Paid holidays
Research Associate
Parexel —Baltimore, MD
- $20 - $25 an hour
- Day shift
- Nursing
- Hospital
- Customer service
- Health insurance
- Paid time off
4d
Employee Communications Representative - Level 2
Northrop Grumman —Linthicum Heights, MD
- $65,500 - $113,800 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Disability insurance
Technology Service Center Representative (Part-Time)
Howard Community College —Columbia, MD
- Part-time
- US work authorization
- Entry level
Senior Administrative Assistant, Americas
T. Rowe Price —Baltimore, MD
- $55,000 - $117,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
- Adoption assistance
11d
Senior Patient Services Representative – Sleep Medicine (full-time)
USA Sleep Diagnostic Services —Odenton, MD
- From $25 an hour
- Full-time
- Writing skills
- Medical office experience
- English
- Health insurance
- Dental insurance
Quick Apply
6d
Entry Level Sales Representative
Victory Home Remodeling —Cloverly, MD
- $70,000 - $90,000 a year
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Entry Level Sales Representative
Victory Home Remodeling —Hanover, MD
- $70,000 - $90,000 a year
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Entry Level Sales Representative
Victory Home Remodeling —Bowie, MD
- $70,000 - $90,000 a year
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Senior Account Manager
Advanced Programs, Inc. —Columbia, MD
- $110,000 - $160,000 a year
- Full-time
- Background check
- 7 years
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
Systems Engineer/Modeler
Leidos —Annapolis Junction, MD
- $154,050 - $278,475 a year
- Full-time
- Computer Science
- 5 years
- Continuous improvement
- Paid holidays
- Paid time off
6d
Senior Staff Systems Algorithm Engineer
Northrop Grumman —Baltimore, MD
- $184,100 - $276,100 a year
- Overtime
- Supervising experience
- Doctor of Philosophy
- Travel
- Paid holidays
- Disability insurance
FSR Analyst
DCI Solutions —Fort Meade, MD
- $100,000 - $140,000 a year
- Full-time
- Classroom
- 5 years
- Java
- Health savings account
- Relocation assistance
Quick Apply
11d
Talent Acquisition Coordinator
Baltimore Aircoil Company, Inc. —Jessup, MD
- $50,300 - $86,300 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Administrative Aide- Public Works, Bureau of Utilities/Service Division
Howard County —Columbia, MD
- $24.59 - $27.73 an hour
- Full-time
- Microsoft Word
- Background check
- Basic math
- Paid jury duty
- Paid parental leave
1d
Application Support Specialist
Risk Strategies —Sparks, MD
- $64,800 - $88,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Application Support Specialist
One80 Intermediaries —Sparks, MD
- $64,800 - $88,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Court Secretary I (NCS) - Circuit Court for Baltimore City
City of Baltimore, MD —Baltimore, MD
- $62,095 - $101,206 a year
- Full-time
- Background check
- Bachelor of Science
- Office
- AD&D insurance
- Health insurance
11h

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Call Center Sales Representative

Mariner Finance -
Nottingham, MD

Quick Apply

Job Details

Full-time
$18 - $23 an hour

Qualifications

Phone communication
Writing skills
High school diploma or GED
Telephone systems
Productivity software

Full Job Description

Base + Incentive:

This role is eligible for a competitive monthly incentive based on individual and company performance.

The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity.

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

In this role, you will...

Support branch operations by learning critical functions of consumer finance and demonstrating proficiency by meeting established KPI targets and goals. Answer inquiries from and provide solutions to potential and current customers, such as taking a payment, re-directing a call to the closest branch, or taking a loan application. Communicate with customers mainly by phone, but may also communicate via e-mail, web chat, or social media. Be the ultimate customer satisfaction champion who is empowered to maintain Mariner’s exceptional customer satisfaction levels.

Responsibilities and Duties:

Handle inbound customer calls; quickly analyze customer situations and provide the most appropriate solutions, ensuring customer satisfaction and respect for customers’ time.
When applicable, triage customers to appropriate branches. Convey the customer’s situation and, if needed, provide solutions for how to resolve.
Provide exceptional customer service by proactively solving problems and conducting productive sales discussions, yielding successful results.
Analyze and identify customers’ questions, needs, or desires in order to recommend the appropriate product or service.
Utilize company software systems to perform various transactions on accounts such as payment processing and loan application intakes and research customer inquiries to loan and application status.
Develop thorough understanding of available products to be able to present loan solutions and all available sales products based on the customer’s needs.
Analyze credit & financial information for current and potential customers. Process credit loan applications, including closing and funding loans in applicably licensed states.
Achieve consistent results by meeting or exceeding expected individual and team KPIs related to customer service goals and the sale of company products and services.
Effectively manage simultaneous interactions with customers. Communicate effectively and accurately, and conduct follow-ups in a timely manner.
Document incoming inquires as a resource for future reference.
Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
Collaborate with senior team members when necessary to address and resolve complex issues or customer complaints.
Collect and provide feedback to internal departments to help improve sales, marketing, and business processes as requested.
May perform additional functions depending on market demand and department staffing in order to provide consistent quality customer service.

Required Qualifications:

High school diploma or equivalent.
Minimum of one (1) year of experience in a customer service or sales position.
Capable of utilizing and comprehending a call center telephone system, ensuring adherence to appropriate protocols.
Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers and all levels of company staff.
Proficiency in Microsoft Office Suite with the ability to learn financial services programs.
Passion for providing excellent customer service with a pleasant, professional, customer-focused attitude.
Ability to adapt and adjust communication approaches to connect with and understand the needs of wide-ranging personalities.
Strong problem-solving and skills and the ability to think quickly and react calmly under pressure or demanding circumstances.
Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties/functions in a timely, accurate manner.

Preferred Qualifications:

Bachelor’s degree in Business Administration, Management, Finance, or related field.

Hours of Work:

Full-time, 40 hours a week during Monday – Friday 8:00 AM – 8:00 PM.
Work hours will depend on the business hours of the time zone serviced.
Saturday hours required seasonally and as business needs require
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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Refine Your Search

senior customer support representative jobs in baltimore md

Call Center Sales Representative

Customer Care Representatives (Call Center)

Requirement Logistician

Research Associate

Employee Communications Representative - Level 2

Technology Service Center Representative (Part-Time)

Senior Administrative Assistant, Americas

Senior Patient Services Representative – Sleep Medicine (full-time)

Entry Level Sales Representative

Entry Level Sales Representative

Entry Level Sales Representative

Senior Account Manager

Systems Engineer/Modeler

Senior Staff Systems Algorithm Engineer

FSR Analyst

Talent Acquisition Coordinator

Administrative Aide- Public Works, Bureau of Utilities/Service Division

Application Support Specialist

Application Support Specialist

Court Secretary I (NCS) - Circuit Court for Baltimore City

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