The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.
18
Montgomery Park Business Center
1800 Washington Boulevard, Ste. 330
Baltimore, Maryland 21230
The main purpose of this position is to maximize sales and revenues for all Lottery products and to provide sales support at all assigned Lottery activities in a defined region in support of over 1,000 licensed retail locations. Responsible for the supervision and management of regional sales and service team comprised of eight (8) to ten (10) District Managers; assigns and reviews the work of others; and makes recommendations to Sales Management regarding agency procedures. This position is also responsible for assisting in the licensing of both new retail locations, processing changes of ownership within existing retail locations and, locations that apply to the Expanded Cashing Authority (XCAP) program. This position relates to the mission of the agency by ensuring the retailer network is maintained at an optimum level; integrity is maintained at all times; and that sales at each retailer location are maximized through utilization of POS, training, in-store merchandising and promotions, and periodic events.
Retailer Network Management
- Conduct retailer site evaluations monthly, which may include riding along with District Managers, to ensure that the Sales Division’s goals are being followed, and met, at each retailer location.
- Promote, manage, and train on Instant Ticket “Blitz Week” protocols and activities in all territories in the region.
- Monitor integrity of the instant game sales through use of the After-Sale Audit known as (iCash Anomalies) reports on weekly report basis. Ensure contacts to retail locations to those accounts that have multiple line items on a daily or weekly report occur.
- Optimize Instant Ticket sales at all retailer locations in the region by using various software tools and sales tactics.
- Manage Instant Ticket inventory in the region by monitoring stock levels and staleness at retailer locations.
- Initial review and approval of all new equipment installations and make recommendations for approval of all equipment upgrades and secondary equipment requests.
- Ensure license compliance of ADA regulations with all lottery applicants and retailers through site inspections during Change of Ownership (COO) or Expanded Cashing Authority (XCAP) application process. Support Retail Recruitment Manager with new applicants ADA requirement as directed by Sale Management in outlying areas.
- Train retailers that are approved for participation in the Expanded Cashing Authority (XCAP) Program.
- Initiate and process request for equipment removals, license terminations and, license suspensions.
- Responsible for processing and making recommendations on all Change of Ownership (COO), Change of Location (COL), Expanded Cashing Authority (XCAP) and, New Terminal Request (NTR) applications submitted within the region.
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Six years of experience selling or marketing a consumer product from a wholesaler or manufacturer to retail outlets for resale to consumers.
Notes:
1. Candidates may substitute the possession of a Bachelor’s degree in Marketing or Business Administration with a concentration in Marketing for two years of the required experience.
2. Candidates may substitute additional experience on a year-for-year basis for the required education.
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
1. At least three years of consumer products relevant work experience, preferably in field sales and sales management.
2. Previous supervisory experience with regards to hiring, managing and training sales personnel.
3. At least three years of experience selling Lottery and/or consumer products to grocery, liquor store, restaurant, convenience/department store or mass merchandiser trade channels.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
STATE OF MARYLAND BENEFITS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.
Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.
We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.
The online application process is strongly advised.
If the online process is not available to you, you may complete and submit a paper application or direct any questions to:
Maryland Lottery Human Resources
1800 Washington Blvd., Ste. 330
Baltimore, MD 21230
TTY Users: call via Maryland Relay As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.
We Thank our Veterans for their service to our country.
