Top 9 Help desk support Jobs in Barker, Ny

Client Manager- First Line Client Specialist Hybrid
Citi —Getzville, NY
- $61,120 - $85,280 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Organizational skills
- Paid holidays
- Disability insurance
2d
Director of IT Services and Implementation
Horizon Health Alliance —Getzville, NY
- $100,000 - $110,000 a year
- Full-time
- Computer Science
- HIPAA
- Master's degree
- Profit sharing
- Paid holidays
Quick Apply
Senior Systems & Network Administrator
MODERN DISPOSAL SERVICES. —Lewiston, NY
- $95,000 - $120,000 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
Java Developer
Erie and Niagara Insurance Association —Williamsville, NY
- $75,000 - $90,000 a year
- Full-time
- 5 years
- System design
- Mid-level

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Client Manager- First Line Client Specialist Hybrid

Citi -
Getzville, NY

Apply Now

Job Details

Full-time
$61,120 - $85,280 a year
2 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Sales support
Performance improvement leadership
Defect resolution root cause analysis
Sales workflow optimization
Investment operations
Monitoring settlement queries
Operations transformation
Incident Escalation
Bloomberg
Post-sales issue resolution
Financial issue resolution
Managing clients in a customer support role
Bachelor's degree
Managing clients in a finance role
Operational risk mitigation
Organizational skills
Operational excellence initiatives
Productivity software
1 year
Root cause analysis
Senior level
Trade desk support
Communication skills
Technical Proficiency
Account opening
Trade settlement

Full Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Job Description: First Line Client Specialist

Exciting opportunity to grow your career.

First Line Client Specialist sits within the Client Facilitation Team within Global Market Operations, with dual accountability to the designated sales product or regional head

Role / Team Overview:

This is a position for an individual who applies in-depth disciplinary knowledge to drive the development of new techniques and the continuous improvement of processes and workflows. The ideal candidate will integrate subject matter and industry expertise to remove administrative burdens from the sales team, allowing them to concentrate on value-add client engagement. The successful candidate will act as a key escalation point for sales and client issues, diagnosing root causes, and driving both tactical and strategic solutions. This position is integral to the desk's success, with input deemed essential for all pre- and post-trade processes.

What you'll be doing:

Work closely with salespeople, client executives, and clients to support all aspects of the client and sales lifecycle.

Improving the ease of doing business for clients by having a focused, knowledgeable team able to provide cross product solutions to recurring issues.

Remove the administrative burden from sales enabling the salesforce to focus on true value add and client engagement.

Key Responsibilities

Proactively mitigating client impact whilst enhancing the client experience, ensuring client set-up is accurate and right first time (eCommerce, Risk or Operational Platforms)

Lead and manage the end-to-end onboarding and maintenance of high-value clients, ensuring new or existing accounts are prioritized and set -up in a timely fashion.

Diagnose the root causes as issues arise and identify both tactical and strategic solutions -owning the delivery

Spearhead investigations and implement robust processes to prevent future errors, enhancing operational reliability and transforming operational expertise into strategic value.

Proactively support the sales team to manage the ‘First Line of Defense,’ including monitoring desk controls, minimizing credit line breaches, and ensuring credit facilities are sufficient and maintained to support trading.

Ensure pre and post-trade processes are managed efficiently and effectively, including prompt resolution of booking issues, settlement issues, and margin disputes.

Act as a point of escalation and own resolution of operational issues between sales, client and support functions

Identify opportunities to reduce manual intervention and improve STP

Knowledge/Experience:

1+ years of experience in Capital Markets or in Operations, Risk, Client On-boarding, Middle Office or,

Understanding of Markets Products or Financial Degree

Some experience working in a financial organization may help

Skills

Proficient with Microsoft Office, Bloomberg, Credit Risk and settlement systems preferred

Excellent interpersonal and communication skills

Superior quantitative / problem-solving skills

Knowledge of Securitized Markets product, clients and business preferred but not required

Qualifications:

Bachelor’s degree (or equivalent)

For some locations, fluency in native language may be preferred

Competencies:

Self-motivated, innovative, results-oriented individual

Highly organized individual with special attention to detail

Job Family Group:

Institutional Sales

Job Family:

Investor Sales

Time Type:

Full time

Primary Location:

Getzville New York United States

Primary Location Full Time Salary Range:

$61,120.00 - $85,280.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Jul 31, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

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help desk support jobs in barker, ny

Client Manager- First Line Client Specialist Hybrid

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