Top 12 Helpdesk support Jobs in Barnesville Ga

Tier 1 Helpdesk Technician
1888 MILLS LLC —Griffin, GA
- $17 - $22 an hour
- Part-time
- Microsoft Outlook
- Windows
- High school diploma or GED
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Service Desk Agent
Tidal Wave Management LLC —Thomaston, GA
- $18 - $20 an hour
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
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11d
Customer Service Representative
NICOLAS PERFORMANCE —Griffin, GA
- $11 - $14 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer literacy
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System Analyst 4
GA Public Safety Training Center —Forsyth, GA
- $56,752 - $62,427 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
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Attorney Represented Bodily Injury Claims Adjuster
National General —Georgia
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Service Desk Agent
Tidal Wave Management LLC —Thomaston, GA
Document client interactions, troubleshooting steps, and technical solutions within the support ticketing system. High school diploma or equivalent required.
$18 - $20 an hour
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11d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
3d

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Tier 1 Helpdesk Technician

1888 MILLS LLC -
Griffin, GA

Quick Apply

Job Details

Part-time
$17 - $22 an hour

Qualifications

Endpoint Security
Customer communication
IT user and group management
Moving
Windows
Email configuration (technical support)
Cloud service support
Lifts and hoists
Cherry picker
VPN management
Antivirus software support

Full Job Description

We are seeking an entry-level Tier 1 Helpdesk Technician to provide essential first-line technical support to both remote and onsite users. This role focuses on customer service, hardware and software troubleshooting, and maintaining operational efficiency. The ideal candidate will handle routine technical issues, assist Tier 2 staff when necessary, and contribute to inventory management and is ready to join our in-house team on a part-time basis 20-25 hours a week with occasional schedules after-hours or weekends based on operational needs. Note that this is an hourly position. The pay rate is dependent upon the level of experience.

Key Duties and Primary Responsibilities:

Troubleshoot and resolve hardware, software, and networking issues for end users both remotely and onsite.
Strong communication and problem-solving skills are essential, as incident resolution and customer satisfaction are top priorities.
Handle break/fix requests, including desktops, laptops, printers, and peripherals.
Support Office 365 administration tasks (password resets, basic Outlook issues, Teams, SharePoint, etc.).
Assist with VPN troubleshooting (Sophos VPN) and antivirus issues (Sophos).
Troubleshoot Creative Cloud/Adobe Pro user issues.
Document all work performed in the ticketing system and update inventory records.
Perform inventory management tasks, ensuring all IT equipment is accounted for and up to date.
Collaborate with Tier 2 technicians on complex issues when escalation is required.
Occasionally operate scissor lifts/boom lifts to access equipment up to 50 feet in the air.
Lift and move equipment weighing up to 50 lbs. as needed for installations and relocations.
Maintain a customer-centric focus, ensuring timely communication and resolution of incidents.

Qualifications and Skills:

High School Diploma or equivalent.
Basic knowledge of Windows and Mac OS troubleshooting.
Strong customer service skills with the ability to manage multiple requests effectively.
Comfortable working with IT equipment/tools and moving heavy equipment.

Requirements:

CompTIA A+ or Network+ certification (or willingness to pursue).
Experience with Office 365 (basic troubleshooting, user accounts, email setup).
Familiarity with VPN tools and antivirus software (Sophos preferred).
Familiarity with Active directory Administration.
Previous experience in a technical support/helpdesk environment is a plus.
Comfortable working at heights up to 50 feet using scissor/boom lifts.

Interested? Please email Rob Warman at [email protected]

We are an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or veteran status. We assure you that your opportunity for employment with this company depends solely on your qualifications

Quick Apply

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helpdesk support jobs in barnesville ga

Tier 1 Helpdesk Technician

Service Desk Agent

Customer Service Representative

System Analyst 4

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