Top 34 Call center agent Jobs in Bay City, Mi

Contact Center Agent
ELGA Credit Union —Bay City, MI
- Hybrid work
- High school diploma or GED
- Typing
- Entry level
Quick Apply
Call Center Agent
Outdoor Adventures, Inc. —Bay City, MI
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Communication skills
Quick Apply
Appointment BDC Representative
Thelen Auto Group —Bay City, MI
- $15 an hour
- No weekends
- Computer literacy
- Organizational skills
- Typing
- Paid training
- Health savings account
Quick Apply
Call Center Representative – Ophthalmology
Andersen Eye Associates —Saginaw, MI
- Full-time
- US work authorization
- Organizational skills
- In-person
- Health savings account
- Health insurance
Quick Apply
4d
Member Care Center Representative/Call Center Representative
Dow Credit Union —Midland, MI
- $20 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- 401(k)
Quick Apply
11d
Call Center Agent
Zehnder's of Frankenmuth —Frankenmuth, MI
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Appointment Setter - Automotive Sales / Customer Experience Specialist
Thelen Auto Group —Bay City, MI
- From $15 an hour
- No weekends
- Computer literacy
- Typing
- 1 year
- Paid training
- Health savings account
Quick Apply
Customer Service Representative
Gardner White Furniture —Saginaw, MI
- Part-time
- Research
- Office
- High school diploma or GED
Telemarketer - State Farm Agent Team Member
Brad Martin - State Farm Agent —Bay City, MI
- $10 - $14 an hour
- Part-time
- Organizational skills
- Communication skills
- Entry level
- Opportunities for advancement
- Flexible schedule
Quick Apply

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Solutions Center Representative
Tailored Management —Grandview Heights, OH
Handle inbound calls about investment plans and products. Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check…
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Call Center Agent - Entry Level
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Handle inbound and outbound customer calls. Previous call center experience is a plus (not required). MAD Live Solutions partners with clients to deliver…
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Contact Center Agent

ELGA Credit Union -
Bay City, MI

Quick Apply

Job Details

Qualifications

Customer records maintenance
Managing customer accounts
Promoting products
Account maintenance
Phone communication
Sales needs analysis
Client inquiry handling
Promoting bank products
High school diploma or GED
Quality assurance
Decision making
Financial product expertise
Meeting or exceeding sales goals
Typing
Handling account queries
Promoting bank services
Entry level
Client interaction via phone calls
Customer data entry

Full Job Description

ELGA Credit Union (Bay City Location)
Contact Center Agent

Department: Contact Center

Location: Bay City

Reports To: Solutions & Support Manager
Classification: Non-Exempt

Role:
The Contact Center Agent is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent product knowledge, strong problem-solving skills, and a commitment to delivering accurate and thorough assistance to our members.

Essential Functions & Responsibilities:

40% - Provides outstanding service to credit union members via phone. Effectively addresses member inquiries, concerns, and issues by applying critical thinking skills and providing comprehensive solutions.

20% - Achieves sales targets by promoting credit union products and services through understanding member needs and recommending appropriate solutions.

20% - Meet and exceed QA standards by ensuring accuracy, adherence to policies and procedures, and delivering a high-quality member experience

10% - Stays informed about credit union products and services by using the products and services, participating in ongoing training to enhance product knowledge, and effectively communicate offerings to members.

5% - Maintains member account information on computer system.

5% - Performs other related duties as assigned.

Performance Measurements:
1. Maintain Quality Assurance performance
2. Consistently demonstrate product knowledge
3. Consistently achieve sales goals
4. Resolve member issues with complete accuracy
5. To complete and pass Agent I Certification.

Knowledge and Skills:

Experience: One month to twelve months in a contact center or customer service role

Education: A high school education or GED.

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: Outgoing; Motivated; Must cross sell products and services comfortably over the telephone; Good listening and telephone skills; and computer keyboard; able to make decisions with minimum information. Must have good problem solving skills.

Work Environment: ELGA CU is a hybrid in-person/remote workplace that fosters a fun collaborative work environment.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Quick Apply

Refine Your Search

call center agent jobs in bay city, mi

Contact Center Agent

Call Center Agent

Appointment BDC Representative

Call Center Representative – Ophthalmology

Member Care Center Representative/Call Center Representative

Call Center Agent

Appointment Setter - Automotive Sales / Customer Experience Specialist

Customer Service Representative

Telemarketer - State Farm Agent Team Member

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