Top 34 Help desk Jobs in Bay City, Mi

Desktop Support Engineer (Level 2)
NSC Global —Bay City, MI
- Urgently hiring
- 5 years
- Research
- Mid-level
IT
Garber Automotive Group —Saginaw, MI
- Urgently hiring
- Microsoft Outlook
- Office
- Communication skills
- Health insurance
- Dental insurance
Helpdesk Coordinator
Yeo & Yeo —Saginaw, MI
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Support Technician
McDonald Companies —Saginaw, MI
- $18 - $20 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Member Service Desk
YOUNG MENS CHRISTIAN ASSOCIATION OF SAGINAW —Saginaw, MI
- Part-time
- CPR Certification
- Ability to lift 50 pounds
- Computer skills
Quick Apply
Technology Technician
Vassar Public Schools —Vassar, MI
- From $36,503 a year
- Full-time
- Background check
- School experience
- Google Workspace
- Health insurance
- 401(k)
Quick Apply
6d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Bay City, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Provider Credentialed Trainer
MyMichigan Health —Midland, MI
- 8 hour shift
- Classroom
- Nursing
- Microsoft Excel
- Flexible schedule
Specialist Trainer APP
MyMichigan Health —Midland, MI
- PRN
- Nursing
- Current TB test
- Ability to walk for extended periods
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Autodesk Fusion 360 Specialist - AI Trainer
micro1 —United States
- $40 - $100 an hour
- Contract
- Remote
- No experience needed
- Manufacturing
- Senior level
- Flexible schedule
9d

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Network Administrator - Information Technology
Pleasant View / Shiawassee County Medical Care Facility —Owosso, MI
We are seeking a highly skilled and proactive Network Administrator to provide technical and administrative support for the facility network using a variety of…
$30 - $36 an hour
Quick Apply
10d
IT - Network Administrator Level 1
Garber Automotive Group —Saginaw, MI
Associates Degree or two years completed toward a Bachelor’s Degree from an accredited university or college in Computer/Information Science/Business, and a…

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
IT Support Coordinator
Atash Enterprises LLC —Dublin, OH
· Good working knowledge of web development tools and languages. · Familiarity with ticketing systems or IT service management tools.*.
$16 - $18 an hour
Quick Apply
13h

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help desk jobs near bay city, mi

Desktop Support Engineer (Level 2)

NSC Global -
Bay City, MI

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Job Details

Full-time

Qualifications

Research

Full Job Description

Overview:

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications:

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply Now

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help desk jobs in bay city, mi

Desktop Support Engineer (Level 2)

IT

Helpdesk Coordinator

IT Support Technician

Member Service Desk

Technology Technician

Seasonal, Operations Technical Specialist (Part Time)

Provider Credentialed Trainer

Specialist Trainer APP

Construction Technical Specialist - Autodesk FORMA ( ACC )

Autodesk Fusion 360 Specialist - AI Trainer

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