Top 34 And operations managers Jobs in Bayamón, Pr

Pharmacist Supervisor (Call Center Operations) - San Juan, Puerto Rico
UnitedHealth Group —San Juan, PR
- Rotating shift
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
5d
Operations Supervisor
Puerto Rico Deli Provisions,LLC —Bayamón, PR
- $36,500 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Military Service - U.S. Air National Guard, Battle Management Operations
Military Service - U.S. Air National Guard Recruiting —Puerto Rico
- From $49,838.78 a year
- Full-time
- English
- High school diploma or GED
- Driver's License
- Health insurance
Facilities / Engineering Operations Manager 1
Sodexo —Guaynabo, PR
- $66,895 - $86,570 a year
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Health insurance
4d
Fueling Operations Support Manager - REMOTE
Ryder System —San Juan, PR
- $75,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
13d
Operations Manager – Tourism & Transportation
Tripping Cool —San Juan, PR
- From $40,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Paid time off
Quick Apply
1d
Rooms Operations Supervisor (Housekeeping)
Marriott International, Inc —San Juan, PR
- $18.90 an hour
- Full-time
5d
Senior Manager, Retention Operations & Strategy
Liberty Latin America Communications, Inc. —Guaynabo, PR
- Full-time
- Background check
- Spanish
- 7 years
12d
Manager, Delinquency Management (QC & Operations)
Oriental Bank in San Juan —Bayamón, PR
- Full-time
- Hybrid work
- Spanish
- Microsoft Outlook
- English
1d
Pharmacy Operations Manager
Walgreens —San Juan, PR
- $22.50 - $31.00 an hour
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
- Continuing education credits
- Health insurance
8d
Technical Operations Supervisor (SysAdmin)
Business Staffing Solution —San Juan, PR
- From $25 an hour
- Weekends as needed
- Spanish
- Computer science
- Microsoft Excel
Quick Apply
13d
Manager, Pharmacy Operations (Night Shift)
Cardinal Health —Guaynabo, PR
- Night shift
- Spanish
- English
- Analysis skills
Assistant Operations Manager
La Isla —Miramar, PR
- From $32,000 a year
- Full-time
- Mid-level
- Team management
- In-person
- Paid time off
- Employee discount
Quick Apply
Operations Shift Supervisor
Weil Group, Inc —Bayamón, PR
- Weekends as needed
- Microsoft Word
- Spanish
- Microsoft Outlook
Quick Apply
Pharmacist Supervisor (Call Center Operations) - San Juan, Puerto Rico
Optum —San Juan, PR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
6d

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and operations managers jobs near bayamón, pr

Pharmacist Supervisor (Call Center Operations) - San Juan, Puerto Rico

UnitedHealth Group -
San Juan, PR

Apply Now

Job Details

5 days ago

Qualifications

Customer communication
Staff supervision
Microsoft Excel
Microsoft Outlook
Presentations for conferences or internal meetings
English
Task prioritization
Data interpretation
Healthcare team management
Technical troubleshooting support
Technical Proficiency

Full Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The team comprises clinical pharmacists, clinical nurses, certified pharmacy technicians, and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service. The work hours required will require flexibility to work rotating shifts between the hours of 8:00 AM and 8:00 PM CST, Monday through Friday.

The Operations Supervisor will report into the Operations Manager. The Supervisor plays a dual-role position that combines team leadership with direct clinical contributions, such as training, production, and audit. This role supports the Operations Manager in program and project execution while overseeing a team of clinicians and/or non-clinicians. The Supervisor is responsible for ensuring team performance, supporting operational initiatives, and maintaining alignment with departmental and client goals.

This role requires supervisory and operational clinical responsibilities, including performing pharmacist duties aligned with clinical program requirements.

Primary Responsibilities:

Supervise and support a team of clinical staff to meet performance, productivity, and quality expectations
Assist the Operations Manager with program execution, project coordination, and operational initiatives
Monitor and evaluate team performance using key metrics (consult volume, productivity, quality, adherence) and provide feedback and coaching
Identify performance gaps and implement improvement plans to drive team success
Support day-to-day call center operations, ensuring workflows and processes are followed efficiently
Collaborate with cross-functional teams, including managers and program owners, to support program goals and client expectations
Utilize data and performance metrics to identify trends, improve processes, and support decision-making
Handle escalated issues and provide timely resolution while maintaining professionalism
Maintain knowledge of departmental goals, business objectives, and program requirements
Troubleshoot operational or technical issues and provide guidance to team members
Ensure compliance with HIPAA regulations, company policies, and operational procedures
Demonstrate flexibility to support business needs, including working outside regular hours when required
Perform telephonic consultations with members to complete comprehensive medication reviews and adherence-related outreach
Assess medication regimens for safety, effectiveness, and adherence
Provide clinical recommendations related to gaps in care, drug
interactions, high-risk medications, and therapeutic alternatives
Educate members on medications and disease states
Document clinical interactions accurately and efficiently in accordance with program requirements
Communicate relevant clinical information to healthcare providers as needed
Other duties as assigned by Operations Manager

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Active, unrestricted Pharmacist license or Pharmacist Intern (Pharm D) license in Puerto Rico
1+ years of experience leading, supervising, or overseeing staff, preferably in a healthcare, pharmacy, or call center environment
Proven solid critical thinking skills to analyze situations, identify problems, and develop effective solutions
Technical proficiency with Microsoft Office applications (Excel, PowerPoint, Word, Outlook)
Experience using data to identify trends and areas for improvement
Proven ability to troubleshoot technical or operational issues and support team members
Proven solid English communication (written and verbal) and presentation skills
Proven ability to work independently and manage multiple priorities in a fast-paced environment
Demonstrated flexibility with schedule, including ability to work outside standard hours as needed

Preferred Qualifications:

Experience leading, supervising, or mentoring team members
Experience overseeing pharmacy staff and/or operational projects
Proven solid analytical skills with experience improving processes through data-driven insights
Experience in PBM, clinical operations, or call center environments
Proven knowledge of call center operations, workflows, and performance expectations
Demonstrated familiarity with Medication Therapy Management (MTM) or similar clinical programs
Proven ability to work onsite in our offices located in San Juan, PR

Soft Skills:

Inspire and motivate team members to achieve performance goals
Lead by example and foster a positive and collaborative work environment
Adapt to changing circumstances and operational demands
Demonstrate openness to feedback and a commitment to continuous improvement
Maintain professionalism and a solid commitment to departmental success
Ability to clearly convey expectations, instructions, and feedback to team members
Solid presentation skills and ability to communicate across organizational levels
Solid problem-solving skills, particularly in handling escalated issues
Ability to think critically and make timely, effective decisions
Ability to collaborate cross-functionally to resolve operational challenges
Skilled in resolving conflicts within teams and with members
Ability to manage stress and maintain composure in high-pressure situations
Demonstrates empathy and patience when interacting with team members and members

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Refine Your Search

and operations managers jobs in bayamón, pr

Pharmacist Supervisor (Call Center Operations) - San Juan, Puerto Rico

Operations Supervisor

Military Service - U.S. Air National Guard, Battle Management Operations

Facilities / Engineering Operations Manager 1

Fueling Operations Support Manager - REMOTE

Operations Manager – Tourism & Transportation

Rooms Operations Supervisor (Housekeeping)

Senior Manager, Retention Operations & Strategy

Manager, Delinquency Management (QC & Operations)

Pharmacy Operations Manager

Technical Operations Supervisor (SysAdmin)

Manager, Pharmacy Operations (Night Shift)

Assistant Operations Manager

Operations Shift Supervisor

Pharmacist Supervisor (Call Center Operations) - San Juan, Puerto Rico

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