Desktop Support – CTP – Durham, NC/Hybrid – $30.00 - $35.00/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking Desktop Support in Durham, NC/Hybrid.
ROLE DESCRIPTION
The IT Support Technician will perform a variety of duties supporting the company's user base and act as a tier one support for basic network infrastructure. This position is responsible for tier 1 support and ensures proper escalation of all advanced issues directly with the IT team and vendors when applicable. The IT Support Technician will work with the business to coordinate interoperability, customization, and upgrade planning for all application systems. This position will partner with stakeholders to develop training materials and guidelines for the business.
- Provide technical support for Windows and Mac computers - H/W & S/W
- Support of remote staff including VPN troubleshooting
- Build new Windows and Mac computers for onboarding and upgrades.
- Work with End Users to migrate from old computers to new.
- Troubleshoot Mac OS and application issues - specifically after OS upgrades.
- Perform antivirus scans/updates and patching.
- Work with business to develop and maintain asset equipment replacement program.
- Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs, and procedures.
- Support office phone systems and company-provided cell phones.
- On call availability.
- Identifies, investigates and resolves end user challenges with computer software and hardware or escalates appropriately.
- Maintains knowledge of technology trends and innovations.
- Collaborates with escalation points to explain errors.
- Provide tier 1 application support for primary systems while ensuring SLAs are met.
- Coordinate advanced troubleshooting with application service providers.
- Ensure interoperability between and within systems.
- Champion new application/upgrade projects.
SKILLS & REQUIREMENTS
- Ability to adapt to a highly entrepreneurial environment and respond to changes quickly.
Strong problem-solving and critical thinking skills with focus on driving positive results to the bottom line.
- Detail oriented, strong organizational and time management skills.
- Self-motivated.
- Able to maintain and build effective relationships with cross-functional teams.
- An understanding of DNS, DHCP, and VPN concepts.
- Strong analytical and communication skills.
- Demonstrated project planning skills.
- Understanding of basic networking principles.
- Excellent customer service skills.
- Bachelor’s Degree in Computer Science or Information Systems strongly preferred.
- At least 2-3 years of experience in both applications and networking.
- At least 2-3 years supporting Windows and Mac computers.
- Experience in a customer facing role.
- Experience with office operations, general Windows OS, and Microsoft Office products required.
- Experience troubleshooting computer and printer hardware issues.
- Experience working with applications that have a database backend preferred.
- 1-3 years of experience providing desktop support
- Experience supporting both Mac and Windows devices
- Soft skills to support internal customers at all levels, including executives
- Stable work history - no career contractors
Benefits/Other Compensation
Medical, Dental, Life Insurance, 401K.
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
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