MHR Management’s Mission:
MHR takes a people first approach to ensure that residents can thrive In properties that are affordable, well maintained and financially sound. In April 2017, Workforce Housing Group, a development organization dedicated to securing and preserving long term affordable housing, acquired Maria H. Rosado (MHR) management firm which was founded in 1992. MHR’s Maintenance Directors have expertise in managing affordable housing in the Bronx, Brooklyn, Queens and Westchester. MHR’s expertise is in transforming distressed multi-family buildings into stable, well maintained affordable housing.
Position Overview:
The Property Manager (PM) will identify and trouble-shoot critical building issues; perform administrative duties to ensure compliance with local programs, laws and regulations; and be a top-notch communicator to ensure both subordinate and senior staff are aware of all developments and are working in unison to achieve portfolio objectives. The PM reports to the Director of Quality Assurance and Analysis and the President. The PM’s portfolio will include a mix of stabilized multifamily rentals, distressed multifamily rentals, and HDFC co-ops.
The ideal candidate for the PM position is someone who:
- Has field experience in managing affordable housing properties in New York City
- Gets energy and satisfaction from creative problem-solving and following through on complex, long-term projects
- Enjoys working with others and demonstrates an ability to build trust and consensus among diverse stakeholders
- Approaches others with empathy and understanding
Job Description: The Assistant Property Manager will be responsible for, but not limited to, the following:
Essential Functions:
On-site Property and Staff Management
- Troubleshoot high priority building issues to avoid/resolve Court Ordered Repairs, HQS failures, DHCR Complaints, emergency conditions, and violations/fines
- Visit priority sites at least biweekly
- Supervise and develop skilled building maintenance staff – Superintendents, Porters and Handymen—to foster teamwork and ensure accurate prioritization, and satisfactory completion of, building maintenance/repairs in a timely manner
- Ensure constructive, proactive communication with senior staff and field/building staff to ensure all issues are addressed timely and to satisfaction of MHR Management’s and owner standards
- Train and monitor staff use of mobile work order software on an ongoing basis to ensure standards met
- Coordinate building staff schedules to ensure adequate coverage of seasonal needs
- Coordinate annual apartment inspections and all other required building maintenance in accordance with local laws
- Perform preventive maintenance inspections at least quarterly as well as follow-up inspections on complaints and violations as necessary
- Facilitate apartment access for repairs and inspections by City agencies, syndicators, and others
- Oversee snow removal by building staff
Administrative Management Functions
- Work with senior staff to clear violations, emergency repairs, and other high priority building compliance matters
- Manage building staff performance through the appropriate mix of training, coaching, incentives, rewards, periodic performance assessments and disciplinary actions as necessary
- Ensure excellent customer service as MHR Management’s primary client manager for third-party managed properties, such as HDFC co-ops and multifamily rental properties
- Demonstrate sound judgment in communicating effectively with clients, tenants, building staff and senior staff
- responding to client concerns, prioritizing issues, escalating items to senior management when necessary, and delegating tasks as appropriate
- Work with senior staff to assist with operating and compliance matters for co-op and condo clients
- Demonstrate sound judgment in determining when and how to communicate with staff and residents to achieve property and company objectives
- Become thoroughly familiar with physical services, agency standards, policies, and procedures
- Participate in continuing educational opportunities for personal growth and development
- Ability to work flexible hours including evenings, weekends and on-call via phone and/or email access after working hours
Qualifications:
- High School Diploma or equivalent, and any combination of education, training and experience that demonstrates the ability to perform the duties of the position; preferably at least 5 years of related professional experience with 1 year minimum experience in a client-facing role
- At least 1 year of experience effectively managing and developing building staff to achieve property operations
- Excellent customer service skills and a demonstrated record of meeting and exceeding client or customer expectations
- Strong written and verbal communications skills
- Demonstrated ability to work productively and collaboratively as part of a team and prioritize tasks to meet deadlines
- Knowledge of Microsoft Office products (Outlook, Word, and Excel) is required. Working knowledge of Yardi Voyager 7S or ability to learn online database software quickly is strongly preferred.
- Working knowledge of, or a strong desire to learn, facility management operations and maintenance and/or building trades (e.g. plumbing, carpentry, interior painting, roofing, electrical system, security system and equipment maintenance)
- Ability to effectively multi-task while prioritizing, meeting deadlines and being prepared for scheduled appointments
- Fluency in oral Spanish is a plus
- Must possess valid, unrestricted NYS Driver’s License
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is frequently required to lift, bend, climb stairs, crouch/squat, kneel, reach with hands and arms, twist, walk, talk and hear. Employee should have the ability to lift and carry up to 30 pounds. Travel will be required to sites, and not all sites are fully accessible to wheelchairs.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at times. The noise level in the work environment is usually minimal but depending upon duties may increase.
Please note that this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of employee. Duties, responsibilities or activities may change at any time with or without notice.
MHR Management, Inc. is an equal opportunity employer.
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a vehicle and a valid, unrestricted NYS Drivers License? Applicants without this requirement will not be considered.
- Applicants must have a minimum of one (1) year experience of DIRECTLY managing field staff (such as Porters, Supers) and vendors. Applicants without 1 year of experience will not be considered.
Experience:
- residential property management: 1 year (Required)
Ability to Commute:
- Queens, NY 11101 (Required)
Work Location: In person
