Endpoint Manager
University of South Carolina —Beaufort, SC
- $48,726 - $70,653 a year
- Full-time
- Computer literacy
- No experience needed
- Mid-level
- Paid parental leave
- Paid holidays
22h

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Endpoint Manager

University of South Carolina -
Beaufort, SC

Apply Now

Job Details

Full-time
$48,726 - $70,653 a year
22 hours ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Parental leave
Life insurance

Qualifications

Optimizing workflow processes
Growing experience
Knowledge management
Computer operation
Operational analysis
Mobile device support
Content creation for technical audiences
Defect resolution root cause analysis
Standard Operating Procedures (SOPs) implementation
Enterprise software
Computer literacy
Defect analysis
Incident management software
Regulatory compliance
Software implementation
Hardware maintenance
Security policy Implementation (information security management)
No experience needed
Operating system updates
Application deployment
Training material drafting
Mid-level
Software installation
User training (technical support)
Trend analysis
Security data analysis
Policy & process development
Patch management
Internal employee customer service
Computer hardware

Full Job Description

Posting Number

STA00626PO26

Job Family

Information Technology

Job Function

IT Product Support

USC Market Title

IT Customer/Product Support Tech

Link to USC Market Title

https://uscjobs.sc.edu/titles/133301

Job Level

T1 - Technical Support

Business Title (Internal Title)

Endpoint Manager

Campus

Beaufort

Work County

Beaufort

College/Division

USC Beaufort College/Division Level

Department

BFT Information Technology

State Pay Range

T03

USC Market Range

MRE - $48,726 $59,689 $70,653

Anticipated Hiring Range

Commensurate with experience and education

Location of Vacancy

USC Beaufort supported area

Part/Full Time

Full Time

Hours per Week

37.5

Work Schedule

Standard working schedule: 8:30am – 5:00pm.
Must be willing to work a flexible schedule to meet the needs of the department.

Basis

12 months

Job Search Category

Information Technology

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary

Endpoint Manager

University of South Carolina Beaufort (USCB) | South Carolina Lowcountry

Power the technology that keeps USCB connected, secure, and moving forward.

The University of South Carolina Beaufort (USCB) is seeking a skilled and service-driven Endpoint Manager to join our Information Technology Services and Support (ITSS) team. Located in South Carolina’s beautiful Lowcountry, USCB offers an innovative higher education environment where technology plays a critical role in supporting student success, teaching, research, and University operations.

What You’ll Do

The Endpoint Manager provides advanced technical support throughout the complete workstation lifecycle.

This position will:

Manage device provisioning, operating system imaging, application packaging and deployment, patch management, and ongoing endpoint maintenance.
Create, test, deploy, and support desktop applications and operating system images using industry-standard endpoint management tools.
Partner with campus departments to identify technical requirements and deliver reliable, scalable endpoint solutions.
Analyze ITSS ticketing data to identify recurring issues, conduct trend and root-cause analysis, and implement solutions that improve system reliability and the user experience.
Support incident, service request, and problem management processes while collaborating with ITSS professionals to resolve complex and escalated technical issues.

Make an Impact at USCB

This is an exciting opportunity for an IT professional who enjoys combining problem-solving, and customer service in a collaborative university environment. Your work will directly support the technology experience of USCB students, faculty, and staff while helping build a secure, reliable, and forward-thinking campus technology infrastructure.

Bring your technical expertise to USCB and help shape the endpoint experience across a growing university in the heart of the South Carolina Lowcountry.

Job Related Minimum Required Education and Experience

Requires accreditation from a technical school or an applicable skilled trades program and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications

Knowledge/Skills/Abilities

Knowledge of basic computer functions. Familiarity with Windows operating system

and Microsoft Office applications. Ability to communicate effectively. Knowledge of BigFix Imaging processes, BigFix Patch Management, Beyond Trust Remote Desktop, OSTicket, and Microsoft Active Directory.

Job Duties

Job Duty

Endpoint Engineering & Lifecycle Management - Manage the full lifecycle of endpoint devices, including desktops, laptops, and mobile devices, from deployment through retirement. Develop, maintain, and deploy standardized operating system images; configure endpoint settings; perform hardware refreshes; and administer endpoint management platforms to provision, update, and maintain devices. This will ensure endpoint devices are secure, standardized, reliable, and capable of supporting the operational, academic, and administrative needs of the university community.

Essential Function

Yes

Percentage of Time

Job Duty

Application Packaging, Deployment & Patch Management – Administer enterprise software deployment and patch management processes for operating systems and applications. Package, test, deploy, and maintain software using endpoint management tools; schedule and monitor patch deployments; validate installation success; and remediate failed deployments. This will provide users with reliable access to required applications while maintaining system security, compliance, and operational efficiency through timely updates and vulnerability mitigation.

Essential Function

Yes

Percentage of Time

Job Duty

Endpoint Security & Compliance - Support and maintain endpoint security controls and compliance standards across the university’s computing environment. Implement and monitor encryption, endpoint protection, vulnerability remediation, device compliance policies, and security configurations using industry-standard tools and established procedures. This will safeguard institutional data, reduce cybersecurity risks, comply with regulatory and organizational requirements, and maintain a secure computing environment.

Essential Function

Yes

Percentage of Time

Job Duty

Technical Support & Problem Management – Provide advanced technical support and problem management for endpoint-related issues and services. Utilize the USCB ITSS ticketing system to track, diagnose, document, and resolve incidents and service requests; analyze ticket data; identify recurring issues; and collaborate with ITSS personnel and campus stakeholders on complex technical challenges. This will ensure timely issue resolution, improve customer satisfaction, minimize service disruptions, and identify long-term solutions that enhance service quality and endpoint stability.

Essential Function

Yes

Percentage of Time

Job Duty

Documentation, Training & Continuous Improvement – Develop technical documentation, training materials, and process improvements related to endpoint services. Create and maintain standard operating procedures, knowledge base articles, user guides, and training resources; provide guidance and instruction to campus users and ITSS staff; and recommend process enhancements based on operational metrics and industry best practices. This will improve service consistency, increase user knowledge, enhance operational efficiency, and support the effective adoption and management of endpoint technologies.

Essential Function

Yes

Percentage of Time

Job Duty

Other duties as assigned by supervisor.

Essential Function

Yes

Percentage of Time

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive

Hazardous weather category

Non-Essential

Posting Detail Information

Number of Vacancies

Desired Start Date

Job Open Date

08/18/2026

Job Close Date

08/25/2026

Open Until Filled

Special Instructions to Applicant

Positions will remain posted on our employment website for a minimum of five (5) business days. After this period, postings may be closed at the department’s discretion. Our site is updated regularly, and the length of the recruitment and screening process may vary depending on the position and related factors. If your qualifications are selected for further consideration, you will be contacted directly by phone or email.

The University of South Carolina offers a valuable benefits package including but not limited to:

Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities

Quicklink for Posting

https://uscjobs.sc.edu/postings/211898

EEO Statement

The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.

Apply Now

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